Cisco SMARTnet Premium - Extended Service - 3 Year - Service 2960-x 48 G

CiscoSKU: 10995297

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Sale price$1,477.15

Description

Ensure your network hardware stays up and running with confidence. Cisco SMARTnet Premium Extended Service for the Catalyst 2960-X 48G delivers a comprehensive, predictable support experience designed to minimize downtime, control costs, and simplify maintenance. With a 3-year coverage window, 8x5 support, and Next Business Day hardware exchange, this service plan is crafted for organizations that rely on steady network performance and rapid issue resolution. It’s more than a warranty; it’s a proactive partnership that connects you to Cisco’s global support ecosystem, helping you maximize uptime and optimize total cost of ownership.

  • Long-term coverage for reliability: This 3-year contract provides extended protection for your Cisco Catalyst 2960-X 48G switch, ensuring you have continuous access to critical hardware support and replacement when you need it most. The extended timeframe reduces renewal friction and helps you forecast expenses with clarity, so you can budget network maintenance with confidence.
  • Eight-by-five support with next-business-day exchanges: The service aligns with business hours and promises fast, reliable responses. When a hardware issue arises, you benefit from an exchange workflow that minimizes downtime by replacing failed components promptly, so your network can resume normal operations quickly.
  • Physical service sub type for tangible peace of mind: This plan emphasizes hands-on, hardware-focused support. Physical service means on-site or expedited hardware replacement options are available to keep your Catalyst 2960-X 48G operating at peak performance, reducing the risk of extended outages due to faulty components.
  • Device-specific coverage for the Catalyst 2960-X 48G: The service is tailored to the 2960-X 48G switch family, ensuring compatibility with your exact model and port configuration. This alignment helps avoid gaps in support and ensures that the right resources are mobilized when your device needs assistance.
  • Predictable total cost of ownership and efficiency: By bundling hardware replacement, expert technical assistance, and proactive service into a fixed-term plan, this SMARTnet Premium option helps you forecast maintenance expenses, reduce surprise expenditures, and protect your investment over the life of your switch.

Technical Details of Cisco SMARTnet Premium - Extended Service - 3 Year - Service 2960-x 48 G

  • Service duration: 3 years
  • Coverage level: 8x5x Next Business Day Exchange
  • Service type: Cisco SMARTnet Premium Extended Service
  • Target device: Cisco Catalyst 2960-X 48G switch
  • Service delivery: Physical service sub type
  • Support scope: Hardware replacement and access to Cisco technical resources during covered hours

how to install Cisco SMARTnet Premium - Extended Service - 3 Year - Service 2960-x 48 G

Installation for SMARTnet Premium is straightforward because it is a service contract rather than software to install. Activation links the service to your existing Cisco device and account, ensuring rapid assistance when issues occur. Follow these practical steps to activate and leverage the coverage:

  • Confirm your device details: ensure you have the exact model name (Cisco Catalyst 2960-X 48G) and the device serial number handy. This information helps attach the SMARTnet Premium contract to the correct piece of hardware.
  • Register with your Cisco account: if your organization already uses Cisco’s support portal, log in and verify that your Catalyst 2960-X 48G is listed under your asset inventory. If not, add the device using the serial number and model information.
  • Link contract to device: enter the 3-year SMARTnet Premium extension details or attach the purchased contract to the Catalyst 2960-X 48G in the portal. This step ensures that coverage begins immediately upon activation.
  • Test accessibility: once linked, verify that you can access Cisco’s support resources, including the technical assistance center (TAC) portal and any hardware replacement workflow. Confirm you have appropriate contact information for your on-site team or data center staff.
  • Plan for exchanges: in the event of a hardware fault, prepare for Next Business Day exchanges by ensuring your RMA process is set up with your Cisco partner or directly through Cisco. Have your device in a safe location so replacement equipment can be installed with minimal downtime.

Frequently asked questions

  • What is Cisco SMARTnet Premium Extended Service?
    It is an extended service plan that provides hardware support, rapid replacement, and access to Cisco technical resources for a specified period (in this case, 3 years) for compatible Cisco devices, such as the Catalyst 2960-X 48G.
  • What does 8x5x Next Business Day Exchange mean?
    8x5x Next Business Day Exchange indicates support during standard business hours with a guaranteed hardware replacement delivered by the next business day after the fault is reported, helping minimize downtime.
  • Which devices are covered by this service?
    This particular plan is designed for the Cisco Catalyst 2960-X 48G switch. Coverage is aligned to that device family and model to ensure accurate support and replacement services.
  • Do I need to install anything to activate SMARTnet Premium?
    No software installation is required. Activation is through Cisco’s support portal or your Cisco partner, where you register the device and attach the 3-year extended service contract to it for ongoing coverage.
  • How does a hardware exchange work?
    When a covered component fails or underperforms, Cisco coordinates a hardware replacement. The exchange is typically processed to minimize downtime, with the replacement equipment delivered and ready for swap during the next business day under the terms of the 8x5 coverage.

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