Cisco SMARTnet Premium - Extended Service - 3 Year - Service 2960-x 48 G

CiscoSKU: 10995721

Price:
Sale price$1,905.99

Description

Secure, scalable, and built for reliability, Cisco SMARTnet Premium Extended Service for the Cisco Catalyst 2960-X 48G switch is designed to keep your network operating at peak performance. This comprehensive three-year plan delivers prioritized access to Cisco technical experts, dependable hardware replacement, and a streamlined path to fast issue resolution. Whether you’re managing a small business or an enterprise edge, SMARTnet Premium helps minimize downtime, protect your investment, and simplify support so your team can focus on business outcomes rather than troubleshooting.

  • Long-term coverage for peace of mind: With a 3-year commitment, you extend hardware protection beyond the standard warranty, reducing unexpected repair costs and providing a predictable support budget for your network infrastructure.
  • Fast, reliable response with Next Business Day exchanges: The 8x5 service level with Next Business Day (NBD) exchanges ensures replacement parts arrive quickly, helping you restore service with minimal disruption after a hardware failure.
  • Physical replacement for rapid deployment: Physical exchange means you receive a ready-to-install replacement unit, tested and compatible with your 2960-X 48G switch to accelerate recovery and keep downtime to a minimum.
  • Designed for Cisco 2960-X 48G deployments: This SMARTnet Premium plan is tailored to the Catalyst 2960-X 48G family, aligning with Cisco’s global support ecosystem to deliver consistent escalation paths and licensed software access where applicable.
  • Access to Cisco technical expertise and resources: Gain direct, expert access to Cisco Technical Assistance Center (TAC) engineers who can help diagnose, troubleshoot, and resolve issues efficiently, reducing time-to-resolution and helping you maintain business continuity.

Technical Details of Cisco SMARTnet Premium - Extended Service - 3 Year - Service 2960-x 48 G

  • Service duration: 3 years of coverage from the date of activation, providing long-term protection for your Cisco Catalyst 2960-X 48G switch.
  • Coverage level: 8x5x Next Business Day (NBD) hardware replacement, offering defined business hours for support and rapid replacement to minimize downtime.
  • Service type: Exchange-based hardware replacement, ensuring you receive a tested, ready-to-deploy component to restore functionality quickly.
  • Delivery method: Physical service with on-site replacement or rapid shipment of a spare part as required by the policy, depending on availability and location.
  • Compatible product: Cisco Catalyst 2960-X 48G series switches, ensuring the service aligns with the device’s hardware platform and Cisco support ecosystem.

How to install Cisco SMARTnet Premium

  • Initiate activation through Cisco or your authorized reseller, providing the product SKU/Serial Number and proof of purchase to confirm eligibility for SMARTnet Premium.
  • Associate the service with the specific Catalyst 2960-X 48G switch in your network inventory, ensuring the correct device is linked to the 3-year coverage.
  • Review the service level agreement (SLA) details, including the 8x5 support window and Next Business Day replacement terms, so you know when to expect assistance and parts delivery.
  • Keep your account contact information up to date so Cisco TAC can reach the right point of contact for case creation, escalation, and order status updates.
  • When a fault occurs, contact Cisco TAC with the device serial number, a concise description of the issue, and any diagnostic outputs to streamline escalation and accelerate resolution.

Frequently asked questions

  • What is Cisco SMARTnet Premium Extended Service? It is a three-year, extended hardware support plan that provides access to Cisco technical assistance and replacement hardware, designed to minimize downtime for Cisco Catalyst 2960-X 48G switches with an eight-by-five support window and Next Business Day exchange.
  • What does 8x5x Next Business Day mean? The service is available during standard business hours (8 hours per day, 5 days a week), and if a hardware issue requires replacement, Cisco arranges a Next Business Day delivery or replacement part to expedite recovery.
  • What is included in the physical exchange? A replacement hardware unit or component that is tested and ready for deployment, helping you restore service quickly without waiting for a field technician on-site in many cases.
  • Which devices are covered? The SMARTnet Premium plan described here is specifically aligned with the Cisco Catalyst 2960-X 48G series switches, ensuring compatibility with the hardware platform and Cisco support processes.
  • How do I activate the service? Activation typically occurs through Cisco or an authorized reseller. You will provide device identifiers (SKU/serial) and verification of purchase to associate the 3-year coverage with your specific switch.
  • What happens if a replacement is not available for NBD? Cisco’s standard protocol prioritizes rapid replacement; if a part is temporarily unavailable, the TAC will guide you through interim steps and provide the best available workaround while expediting the replacement.
  • Does SMARTnet Premium include software updates? SMARTnet primarily covers hardware support and access to Cisco TAC. Software updates are typically managed through Cisco software licensing and software support terms associated with your device and entitlements.

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