Description
Cisco SMARTnet Premium - Extended Service - 3 Year - Service t Data 4x1g Up Port Data 4x1g Up
Experience unparalleled peace of mind with Cisco SMARTnet Premium Extended Service. Designed for critical business networks, this comprehensive 3‑year service package delivers around‑the‑clock technical support, rapid hardware replacement, and proactive coverage that keeps your Cisco infrastructure running at peak performance. With 24x7x4 hour coverage, a hands-on physical service option, and four 1G uplink data ports, this plan is built to minimize downtime, maximize productivity, and protect your investment in networking excellence.
- 24x7 expert support with rapid response: Access Cisco’s world‑class technical assistance any time, any day, with guaranteed 4‑hour hardware exchange to reduce downtime and keep critical services online.
- Extended 3‑year coverage: A long‑term service contract that aligns with the lifecycle of enterprise networking gear, helping you manage maintenance budgets and avoid surprise repair costs.
- Physical service with hands‑on support: In‑field, on‑site style service options ensure on‑site technicians can diagnose, replace, and verify hardware in your environment, minimizing disruption to operations.
- Data ports via 4x1G Up connections: Enhanced uplink capabilities support scalable data transport, improved performance for demanding workloads, and seamless integration with existing networks.
- Access to Cisco Talent and resources: Includes access to Cisco Technical Assistance Center (TAC), software updates, and ongoing guidance to optimize configuration, security, and efficiency across your network.
Technical Details of Cisco SMARTnet Premium - Extended Service - 3 Year - Service t Data 4x1g Up Port Data 4x1g Up
- Service type: Extended Service Contract (SMARTnet Premium) for a 3-year term.
- Support coverage: 24 x 7 access to Cisco TAC with 4-hour hardware exchange during business-critical incidents.
- Response and restoration: Guaranteed rapid response with on-site or next‑business‑day service, depending on region and service level agreement (SLA).
- Physical service: Hands‑on hardware support, including field replacement and verification of functionality in your environment.
- Data uplink ports: Includes 4x1G Up Port Data capabilities to support scalable network connectivity and traffic management.
- What’s included: Hardware replacement, software updates and access to Cisco’s online resources, knowledge base, and customer portal for contract management.
- Eligibility and prerequisites: Applies to eligible Cisco devices and licenses; activation requires a valid SKU/serial association and account with Cisco SMARTnet services.
How to install Cisco SMARTnet Premium - Extended Service - 3 Year - Service t Data 4x1g Up Port Data 4x1g Up
Getting started with Cisco SMARTnet Premium Extended Service is straightforward and designed to minimize disruption while maximizing network reliability. Follow these steps to activate and deploy this service for your organization:
- Verify device eligibility: Confirm that the Cisco hardware in your environment is within the eligible scope for SMARTnet Premium, including the 3‑year coverage option.
- Gather device identifiers: Collect the serial numbers and product SKUs of the devices you want covered, along with any existing service contract information.
- Activate the contract: Log in to your Cisco account or engage your Cisco reseller/partner to activate the SMARTnet Premium Extended Service for the specified devices.
- Link to the network architecture: Attach the service to your network inventory so the TAC and service teams can identify the devices, locations, and critical operators that rely on them.
- Establish preferred contact and escalation paths: Define the primary point of contact, on-site requirements, and escalation routes to ensure rapid incident resolution.
- Schedule onboarding and training: Arrange onboarding sessions or portal training to maximize utilization of the Cisco support portal, software updates, and resource libraries.
Frequently asked questions
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Q: What does Cisco SMARTnet Premium Extended Service include?
A: It provides 24x7 access to Cisco TAC, hardware replacement with a 4‑hour response window, software updates, and hands-on physical service for eligible Cisco devices over a 3‑year term, designed to reduce downtime and extend product life. -
Q: How long is the coverage period?
A: The coverage spans 3 years from the date of activation, with ongoing access to Cisco support resources throughout that period. -
Q: What are the benefits of the 4x1G Up data ports?
A: The four 1-gigabit uplink data ports support scalable and efficient data transfer, improved traffic distribution, and better integration into existing network topologies for high‑demand environments. -
Q: Is on-site service included?
A: Yes. The physical service component provides hands-on support with hardware replacement options, helping to restore service quickly in your site environment. -
Q: How do I activate and manage this service?
A: Activation is completed through Cisco or a Cisco authorized partner. You’ll provide device identifiers, confirm eligibility, and then manage the contract through the Cisco support portal for renewals, updates, and incident tracking.
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