Cisco SMARTnet Premium - Extended Service - 3 Year - Service x Built-in 10ge

CiscoSKU: 10975726

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Sale price$1,794.56

Description

Cisco SMARTnet Premium - Extended Service - 3 Year - Service x Built-in 10ge

Experience enterprise-grade protection for your Cisco infrastructure with Cisco SMARTnet Premium Extended Service. This 3-year coverage delivers around-the-clock technical assistance, rapid problem resolution, and on-site hardware replacement when you need it most. Built around a proactive, service-oriented model, SMARTnet Premium combines 24x7 expert support with a dependable on-site exchange program to minimize downtime, maximize network uptime, and optimize your total cost of ownership. Designed for organizations that rely on robust, high-performance networks, this extended service is tailored to secure critical Cisco deployments and ensure continuous business operations, even in the most demanding environments. With built-in 10GE capabilities, it seamlessly supports high-speed networks and data center connectivity, helping your network stay fast, secure, and resilient.

  • Around-the-clock expert support with rapid response

    SMARTnet Premium provides 24/7 access to Cisco-certified engineers, ensuring that complex issues are diagnosed quickly and resolved with minimal disruption. The service includes a guaranteed 4-hour on-site response window in many regions, giving you the assurance that critical incidents will be addressed promptly. With this level of responsiveness, you can keep mission-critical applications online, maintain service levels, and protect business continuity even outside standard business hours.

  • Extended 3-year coverage for long-term stability

    This plan extends protection beyond standard warranties, delivering multi-year peace of mind for essential networking hardware and integrated services. The 3-year term aligns with long-term IT roadmaps, budget planning, and steady renewal cycles, reducing the risk of unexpected support costs while ensuring consistent access to Cisco expertise and replacement services throughout the lifecycle of your equipment.

  • On-site hardware replacement and physical service

    In the event of a hardware fault, SMARTnet Premium includes an on-site physical replacement service to restore network functionality quickly. This exchange-based approach minimizes downtime by delivering timely spare parts, removal of defective components, and rapid installation by qualified technicians. The on-site model is particularly valuable for critical deployments where shoring up uptime is essential to business operations.

  • Built-in 10GE support for high-performance networks

    With built-in 10 Gigabit Ethernet capabilities, this service is optimized for modern data centers, core networks, and distribution layers where high-throughput links are the norm. The combination of dedicated hardware support and 10GE compatibility ensures your high-speed connections stay reliable, scalable, and ready to meet growing traffic demands without sacrificing service levels or response times.

  • Simple enrollment, renewal, and trusted Cisco coverage

    Enrolling in SMARTnet Premium is designed to be straightforward through your Cisco account manager or authorized reseller. The renewal process is predictable, and the service aligns with your asset management and compliance needs. By consolidating coverage under a single, trusted provider, you gain centralized support, streamlined escalation paths, and a clear, transparent model for ongoing maintenance and upgrades.

Technical Details of Cisco SMARTnet Premium - Extended Service - 3 Year - Service x Built-in 10ge

  • Service Type: Extended hardware and software support with on-site exchange
  • Coverage Duration: 3 Years
  • Response Time: 4 Hours (24x7 coverage in many regions)
  • Delivery Model: On-site hardware replacement and remote technical assistance
  • Support Scope: Cisco devices with built-in 10GE capabilities and related peripherals
  • Platform Coverage: Enterprise-grade networks including data centers, campus networks, and WAN components
  • Availability: Global support with regional escalation paths and coverage
  • Replacement Type: Advanced exchange to expedite repairs and minimize downtime
  • Service Level Agreement: 24x7 access to technical support and proactive issue resolution

how to install Cisco SMARTnet Premium - Extended Service - 3 Year - Service x Built-in 10ge

Because SMARTnet Premium is a service contract rather than a software or hardware install, installation focuses on activation, enrollment, and scheduling. Follow these practical steps to ensure seamless activation and ongoing support:

  • Step 1: Confirm eligibility and purchase

    Work with your Cisco account manager or authorized reseller to confirm your device model, serial numbers, and whether built-in 10GE support is included. Complete the purchase and obtain your SMARTnet Premium contract details and activation instructions.

  • Step 2: Gather device information

    Prepare essential details such as device model, serial numbers, site locations, and any existing service IDs. This information helps the Cisco team align the contract with your hardware inventory and ensures accurate entitlement and coverage mapping.

  • Step 3: Activate the service in your Cisco portal

    Log in to your Cisco account or your authorized reseller portal and activate SMARTnet Premium. Upload or enter the required contract numbers and device IDs to associate the service with your hardware.

  • Step 4: Schedule onboarding and response expectations

    Coordinate with Cisco or your partner to establish onboarding timelines, response-time expectations, on-site visit windows, and escalation contacts. Document preferred contact methods and communication channels to enable rapid incident handling.

  • Step 5: Test and verify coverage

    Perform a test incident or simulate a service request with the help of a Cisco engineer to confirm ticket creation, remote diagnostics, and the on-site replacement workflow. Validate notification alerts, escalation paths, and the exchange process for hardware faults.

Frequently asked questions

  • What is included in Cisco SMARTnet Premium - Extended Service?

    SMARTnet Premium offers 24x7 access to Cisco technical experts, on-site hardware replacement through physical service exchanges, and a 3-year extended coverage window. It combines proactive maintenance, rapid problem resolution, and continuous access to Cisco's hardware and software support to minimize downtime and protect business operations.

  • What devices and components are covered?

    The coverage generally applies to Cisco devices that are enrolled under the SMARTnet Premium contract, including those with built-in 10GE capabilities. It typically includes supported hardware components, spare parts, and related peripherals, plus access to Cisco's knowledge base and software updates as applicable under the terms of the service.

  • What is the typical response time?

    Response times are designed to be rapid, with a targeted 4-hour on-site response in many regions for eligible incidents. Availability varies by location, but 24x7 access to technical support is standard to ensure timely assistance whenever issues arise.

  • How do I enroll or renew SMARTnet Premium?

    Enrollment is handled through your Cisco account manager or authorized reseller. You provide device details and contract information, then activate the service in your Cisco portal. Renewal is planned to align with your asset lifecycle and budgeting, reducing interruption in coverage.

  • How does the on-site hardware replacement work?

    When a hardware fault is diagnosed as eligible for replacement, Cisco or an authorized technician conducts an on-site exchange. A functional unit is installed, and the faulty part is removed or replaced to restore service with minimal downtime. Shipping and handling are coordinated to minimize disruption and ensure smooth handoffs.


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