Cisco SMARTnet Premium - Extended Service - Service

The Cisco SMARTnet Premium - Extended Service is an essential offering for businesses that depend on robust networking infrastructure. This premium service provides unparalleled support and proactive maintenance, ensuring that your Cisco equipment remains operational and efficient. With a focus on rapid response times and comprehensive maintenance, the Cisco SMARTnet Premium service is designed to help companies mitigate downtime and enhance productivity.

• 24/7 Support: With the Cisco SMARTnet Premium service, you gain access to expert assistance around the clock. Our dedicated support team is ready to help you resolve any technical issues at any time of day or night.
• 4-Hour Hardware Exchange: Experience minimal downtime with our expedited hardware exchange service. In the event of a hardware failure, a replacement will be delivered to you within just four hours, ensuring that your operations continue smoothly.
• Comprehensive Maintenance: Enjoy peace of mind with ongoing maintenance that includes regular updates and upgrades. The Cisco SMARTnet Premium service keeps your systems running at peak performance, reducing the risk of unexpected outages.
• Physical Service Type: This service not only provides virtual support but also includes physical hardware replacement options. You can be assured that your critical components will be replaced quickly when needed.
• Enhanced Usability: The streamlined processes and efficient service resolutions offered by Cisco SMARTnet Premium ensure a hassle-free experience. Focus on your core business activities while we take care of your networking needs.

Technical Details of Product

• Service Type: Cisco SMARTnet Premium - Extended Service
• Support Availability: 24/7
• Response Time: 4 hours for hardware exchange
• Service Level: Premium support with comprehensive maintenance and updates
• Physical Replacement: Included for all supported hardware

How to Install

Installing Cisco SMARTnet Premium is a straightforward process. Follow these simple steps:

1. Contact your Cisco account representative or authorized reseller to purchase the SMARTnet Premium service.
2. Obtain your service contract number upon purchase.
3. Register your Cisco equipment using the Cisco Service Contract Center (CSC) online portal.
4. Ensure your organization’s support contacts are updated in the system for efficient communication.
5. Familiarize yourself with the support processes and resources available through the Cisco website.

Frequently Asked Questions

1. What is included with the Cisco SMARTnet Premium service? The service includes 24/7 technical support, hardware replacement within 4 hours, and access to ongoing software updates.
2. How does the hardware exchange process work? If your hardware fails, contact Cisco support, and they will arrange for a replacement to be delivered within four hours.
3. Can I purchase SMARTnet Premium for multiple devices? Yes, you can purchase SMARTnet Premium for multiple devices as long as they are eligible under Cisco’s service programs.
4. Is there a minimum term for the service? Typically, Cisco services like SMARTnet are offered on an annual basis, but specific terms can be discussed with your Cisco representative.
5. How do I renew my SMARTnet Premium service? You can renew your service through your Cisco account representative or by using the Cisco Service Contract Center.