Cisco SMARTnet Premium - Extended Service - Service

Experience enterprise-grade reliability and peace of mind with Cisco SMARTnet Premium Extended Service. This comprehensive 24x7x4-hour service plan combines rapid, hands-on support with dependable hardware replacement to keep your network running smoothly, minimize downtime, and protect your investment in Cisco technology. Designed for organizations that demand maximum uptime, predictable budgeting, and seamless operational workflows, SMARTnet Premium Extended Service delivers deep technical access, proactive problem resolution, and guaranteed response times that align with mission-critical IT objectives. Whether you manage a small data center or a sprawling campus network, this extended service ensures your Cisco devices stay current, supported, and performing at their best.

• Around-the-clock expert support with fast 4-hour hardware exchange: Access Cisco’s knowledgeable TAC professionals 24/7, with a guaranteed four-hour response window for eligible issues. This minimizes downtime by accelerating problem resolution and ensuring your network remains available for critical business activities.
• On-site, physical service with rapid replacement: The physical service sub-type emphasizes hands-on remediation and hardware replacement. When components fail or hardware requires swap, replacement equipment is delivered and installed to restore service quickly, reducing disruption and maintenance overhead.
• Reliable coverage with proactive protection: SMARTnet Premium Extended Service goes beyond reactive support by including proactive elements that help anticipate potential failures, optimize device lifecycle, and maintain compatibility across Cisco platforms. This reduces risk and extends the useful life of your Cisco investments.
• Simplified procurement and lifecycle management: A single, centralized service agreement simplifies budgeting, renewals, and contract management. With one point of contact for coverage across multiple Cisco devices, IT teams save time and administrative effort while maintaining consistent service levels.
• Comprehensive access to Cisco resources and expertise: From TAC escalations to software downloads, firmware guidance, and configuration best practices, SMARTnet Premium Extended Service connects you with the breadth of Cisco's technical ecosystem to support complex deployments and growth initiatives.

Technical Details of Cisco SMARTnet Premium - Extended Service - Service

• Service Level: 24x7 support with 4-hour on-site hardware exchange where applicable, designed to deliver rapid restoration of critical network services.
• Service Delivery Model: Physical, on-site service with exchange capabilities for rapid hardware remediation and minimal downtime. Includes hands-on replacement when required.
• Scope of Coverage: Enterprise-grade devices and Cisco platforms covered under the SMARTnet Premium Extended Service umbrella, with access to Cisco TAC and authorized resources.
• Support Enhancements: Access to proactive diagnostics, ongoing device recommendations, and guidance on firmware and software compatibility to sustain optimized performance.
• Administration and Renewal: Centralized contract management, predictable renewals, and a single point of contact for service inquiries, escalations, and asset tracking.

how to install Cisco SMARTnet Premium - Extended Service - Service

Activation and enrollment for SMARTnet Premium Extended Service is streamlined to fit enterprise procurement processes. Follow these steps to ensure your Cisco devices are covered and ready for rapid support when issues arise:

• 1. Confirm eligibility and plan selection: Work with your Cisco account team or authorized reseller to confirm that SMARTnet Premium Extended Service is appropriate for your device portfolio and geographic coverage needs.
• 2. Gather asset information: Collect serial numbers and model details for all Cisco devices you want to include under the extended service. This helps ensure accurate coverage mapping and faster case routing.
• 3. Register and attach devices to your Cisco account: Log in to your Cisco account and register each device’s serial number. Attach your devices to the SMARTnet Premium Extended Service contract to activate coverage.
• 4. Configure service preferences and escalation paths: Define preferred contact channels, primary points of contact, and escalation procedures to align with internal IT processes and business hours.
• 5. Confirm terms and finalize enrollment: Review the service-level agreements, response times, and replacement policies. Accept terms and complete enrollment to activate coverage across your devices.
• 6. Monitor and maintain coverage: Use the Cisco account portal to monitor contract status, renewals, and asset inventory. Keep serials up to date to avoid gaps in coverage during hardware refreshes or expansion.
• 7. Initiate a service request when needed: In the event of a hardware issue, contact Cisco TAC through your preferred channel. Provide device serials, symptoms, and any diagnostic data to expedite the investigation and replacement process.

Frequently asked questions

• Q: What is included in Cisco SMARTnet Premium Extended Service?
  A: The plan includes 24x7 expert technical support, a four-hour hardware exchange window, on-site service delivery, replacement hardware when needed, and access to Cisco TAC and support resources to help keep devices operating reliably.
• Q: How quickly can I expect hardware replacement?
  A: In eligible regions and under the terms of the service, a replacement hardware shipment and on-site assistance are coordinated to meet the 4-hour response objective, minimizing downtime for critical equipment.
• Q: Does this service cover all Cisco devices?
  A: Coverage typically extends to devices and platforms eligible under the SMARTnet Premium Extended Service contract. The exact device scope is determined during enrollment and contract configuration with your Cisco representative.
• Q: Is proactive monitoring part of the service?
  A: Yes. The extended service emphasizes proactive support elements designed to help anticipate issues, maintain firmware/software compatibility, and optimize device performance between issues.
• Q: How do I renew SMARTnet Premium Extended Service?
  A: Renewals are managed through a centralized Cisco account portal or your authorized reseller. You’ll receive renewal reminders and can review device inventory and coverage before extending the contract.