Cisco SMARTnet Premium - Extended Service - Service

Experience enterprise-grade reliability with Cisco SMARTnet Premium - Extended Service - Service. This comprehensive maintenance solution is engineered to keep your Cisco networking environment up and running with maximum uptime, minimal disruption, and total peace of mind. With 24 x 7 support and a 4-hour response window, this extended service package delivers dependable efficiency for critical network infrastructure. The physical service sub-type adds a hands-on layer of support, ensuring that technical issues are resolved promptly through on-site or in-hand assistance. This offering is designed for organizations that rely on Cisco devices to power business-critical operations, deliver uninterrupted connectivity, and maintain peak performance across complex networks.

• 24 x 7 support with 4-hour exchange window: Access around-the-clock assistance from Cisco's expert engineers, with a guaranteed four-hour hardware replacement or exchange to minimize downtime. This service is tailored for mission-critical networks where every minute of downtime can impact productivity, customer experience, and revenue. Whether you’re in Asia-Pacific, EMEA, or the Americas, you’ll have rapid access to technical resources, proactive problem diagnosis, and expedited parts handling to accelerate restoration times.
• Hardware exchange for rapid restoration: The extension to standard coverage includes a reliable exchange process, so failed components are replaced quickly to restore service levels. This proactive approach reduces the risk of extended outages and helps preserve service-level commitments. The exchange model supports a wide range of Cisco devices and ensures you stay aligned with your maintenance windows and upgrade plans.
• Physical service sub-type for hands-on support: The physical service option enhances productivity with on-site or in-hand expert assistance. If on-site intervention is preferred or required, Cisco-trained technicians can arrive equipped with the right parts, tools, and knowledge to diagnose and fix issues efficiently. This hands-on approach translates to faster problem resolution, clearer in-person communication, and minimized business disruption during maintenance or fault situations.
• Designed for dependable efficiency and peace of mind: With SMARTnet Premium, you’re investing in a maintenance framework that prioritizes stability, reliability, and performance. The extended service coverage helps you plan maintenance more effectively, reduces operational risk, and supports consistent network performance for bandwidth-intensive applications, cloud integrations, and security appliances that rely on Cisco hardware.
• Coverage for Cisco devices and enterprise environments: This service is crafted to support a broad set of Cisco devices within enterprise networks, data centers, and branch offices. It complements proactive monitoring and proactive problem resolution, enabling IT teams to focus on strategic initiatives while the service handles hardware incidents, access to Cisco’s technical resources, and rapid escalation when needed.

Technical Details of Cisco SMARTnet Premium - Extended Service - Service

• Get this information from the "specifications" section of the product from https://ec.synnex.com/ using product "UPC" or "SKU" as reference

how to install Cisco SMARTnet Premium - Extended Service - Service

Activating Cisco SMARTnet Premium Extended Service is designed to be straightforward, so your IT team can quickly align coverage with existing maintenance contracts and service-level objectives. Follow these steps to ensure seamless activation and optimal benefit from this extended service:

• Step 1: Verify eligibility and confirm the exact Cisco devices covered under the SMARTnet Premium extension, including serial numbers and model identifiers.
• Step 2: Gather your product documentation, purchase order, and any existing support contracts to create a unified service record for prompt processing.
• Step 3: Access the Cisco support portal or contact your authorized Cisco reseller to initiate the extension, providing the UPC or SKU reference for precise specification alignment.
• Step 4: Confirm the preferred service sub-type (physical hands-on support is available) and designate on-site requirements, if applicable, along with primary contact information and escalation paths.
• Step 5: Validate service activation, review response-time commitments, and establish notification and replacement procedures to ensure the four-hour exchange window is honored in the event of hardware failures.

Frequently asked questions

• What is Cisco SMARTnet Premium - Extended Service - Service? It is an extended maintenance contract offering 24 x 7 expert support with a 4-hour hardware exchange window, plus optional physical service for hands-on assistance, designed to keep Cisco networks highly available and productive.
• What does 24 x 7 x 4 Hour Exchange mean? It means round-the-clock access to technical support with a commitment to replace failed hardware within four hours of the service incident, helping minimize downtime and maintain business continuity.
• Which devices are covered under this service? Coverage typically extends to Cisco devices within the scope of your SMARTnet Premium entitlement, including routers, switches, security appliances, and related network hardware as specified in your contract and the product's SKU or UPC references.
• How do I activate or renew the extended service? Activation or renewal is typically handled through your Cisco account manager, authorized reseller, or the Cisco support portal, where you provide the device details, SKUs, and service level requirements to complete enrollment.
• What are the benefits beyond hardware replacement? In addition to rapid hardware exchange, SMARTnet Premium offers access to Cisco technical resources, software updates where applicable, case management, proactive issue identification, and escalation capabilities to support network reliability and performance goals.