Cisco SMARTnet Premium - Extended Service - Service

The Cisco SMARTnet Premium - Extended Service is an all-encompassing support solution that ensures your Cisco systems operate at their optimal performance. With a commitment to minimizing downtime and maximizing network efficiency, this service package provides immediate access to expert resources and a rapid response time during critical situations. Enjoy the benefits of predictable budgeting while having the peace of mind that comes with premium service support. Below are the key features and benefits of the Cisco SMARTnet Premium - Extended Service.

• 24/7 Availability: Experience uninterrupted support with our 24 x 7 x 4 Hour service, ensuring that expert assistance is always just a phone call away whenever you require it.
• Quick Exchange Service: Our swift exchange service allows for rapid replacement of faulty hardware, enabling your operations to continue with minimal disruption.
• Predictable Cost Management: Enjoy a clear and predictable total cost of ownership, making budgeting for system maintenance and support straightforward and manageable.
• Flexibility in Service Scheduling: The physical service subtype offers excellent flexibility in scheduling work hours, locations, and assignments to fit your operational needs perfectly.
• Enhanced System Reliability: Maintain your Cisco systems optimally, reducing the risk of unexpected failures while enhancing overall reliability and performance.

Technical Details of Cisco SMARTnet Premium - Extended Service

• Service Type: Premium Extended Service
• Support Hours: 24 x 7 x 4 Hour
• Service Level: Exchange
• Physical Service Sub Type: Physical Replacement
• Service: Included

How to Install

Installing the Cisco SMARTnet Premium - Extended Service is a straightforward process. Follow these simple steps to get started:

1. Visit the Cisco website or an authorized reseller to purchase the SMARTnet service package.
2. Register your Cisco devices using the Cisco Support Community portal.
3. Log in once registered to access the SMARTnet service management tools and resources.
4. Have your service agreement details ready for verification during the setup process.
5. Activate your service by following the instructions provided in the confirmation email from Cisco.

Frequently Asked Questions

• What is included in the Cisco SMARTnet Premium service? The Cisco SMARTnet Premium service includes 24/7 technical support, hardware replacement, access to Cisco's extensive online resources, and expert assistance.
• How quickly can I expect service response? The service guarantees a 4-hour response time for hardware exchanges, ensuring that your operations resume quickly after any issues arise.
• Can I customize my service plan? Yes, Cisco provides various service packages that can be tailored to meet the specific needs of your organization, ensuring you receive the support that best fits your requirements.
• Is there a minimum contract length for the service? Typically, service contracts are available for one year, but longer terms may be offered based on your agreement with Cisco or an authorized reseller.
• Do I need any special configuration for my hardware to use SMARTnet? No special configuration is needed on your hardware. Just ensure your devices are registered, and you can start utilizing the service immediately upon activation.