Cisco SMARTnet Premium - Extended Service - Service

The Cisco SMARTnet Premium - Extended Service is the ultimate support and maintenance solution for your Cisco hardware, providing you with peace of mind and operational efficiency. This service is tailored to ensure that your network infrastructure remains robust and functional, reducing the risk of costly downtime. With features such as 24/7 technical support and swift parts replacement, you can trust Cisco SMARTnet to keep your operations running smoothly.

• 24/7 Technical Support: Get round-the-clock access to expert technicians who are ready to assist you in resolving technical issues quickly, minimizing downtime for your business.
• 4-Hour Hardware Replacement: Experience unparalleled reassurance with our rapid parts replacement service, promising delivery of replacement parts to your location within four hours of reporting a fault.
• Physical Service Support: Receive hands-on assistance to ensure that your hardware remains robust and reliable, providing you with added confidence in your network operations.
• Comprehensive Coverage: Benefit from extensive coverage that includes not just technical support, but also updates and upgrades for your Cisco systems, keeping your technology current with the latest innovations.
• Peace of Mind: Focus on your core business while Cisco SMARTnet Premium manages the support and maintenance of your network infrastructure, allowing you to confidently rely on its reliability and performance.

Technical Details of Product

• Service Type: Extended Service
• Service Level: 24 x 7 x 4 Hour Exchange
• Service Subtype: Physical Support
• Coverage: All Cisco products covered under SMARTnet
• Parts Replacement: Fast and reliable, typically within 4 hours

How to Install

Installing the Cisco SMARTnet Premium service is a straightforward process:

1. Purchase the Cisco SMARTnet Premium service for your specific Cisco hardware.
2. Log into your Cisco account and navigate to the 'Services' section.
3. Register your devices under the SMARTnet service to activate support.
4. Keep your contact information up-to-date to ensure seamless communication with support.
5. In case of any issues, reach out to Cisco Technical Support using the provided 24/7 contact information.

Frequently Asked Questions

• What is covered under Cisco SMARTnet Premium? The Cisco SMARTnet Premium service covers ongoing technical support, hardware replacement, software updates, and access to the latest Cisco operating systems and feature sets.
• How quickly can I expect hardware replacement? With the 4-hour hardware replacement guarantee, you can expect replacement parts to arrive at your location within four hours after a fault is reported, ensuring minimal disruption to your operations.
• Can I add more devices to my SMARTnet contract? Yes, you can add additional devices to your SMARTnet contract. Simply log into your Cisco account and follow the prompts to add more products under your service agreement.
• What if I experience an issue outside of business hours? With 24/7 support, you can contact Cisco Technical Support at any time, even during off-hours, to resolve your issues promptly.
• How do I renew my SMARTnet service? You will receive renewal notifications prior to the expiration of your service. To renew, simply follow the instructions provided in the notification or log into your Cisco account to manage your subscriptions.