Cisco SMARTnet Premium - Extended Service

Experience enterprise-grade reliability and predictable budgeting with Cisco SMARTnet Premium – Extended Service. This comprehensive service plan is designed for mission-critical Cisco fabric and interconnect environments, including 6248UP 1RU Fabric Interconnect systems. It combines 24x7 technical support, rapid on-site response, and guaranteed parts replacement to keep your network operating at peak performance. By providing prioritized access to Cisco’s engineering teams, extensive knowledge base, and a streamlined exchange process, SMARTnet Premium minimizes unplanned downtime, reduces risk, and delivers a transparent total cost of ownership (TCO) that’s easier to forecast year after year. Whether you manage a data center, campus network, or hybrid infrastructure, this extended service elevates your service level with unwavering reliability and proactive coverage tailored to Cisco hardware and software ecosystems.

• 24x7 technical support with a guaranteed four-hour on-site response window, ensuring rapid problem resolution for critical outages and performance issues.
• Parts replacement and hardware exchange services to minimize downtime and keep your Cisco 6248UP Fabric Interconnect and related devices up and running without unnecessary delays.
• On-site engineering and access to Cisco’s Technical Assistance Center (TAC) resources, including remote diagnostics, proactive health checks, and guidance from seasoned professionals.
• Predictable budgeting through a fixed-service contract that simplifies renewals, standardizes service levels, and reduces the risk of surprise maintenance costs.
• Global coverage with maintained interoperability across Cisco devices and software, delivering consistent support wherever your infrastructure resides.

Technical Details of Cisco SMARTnet Premium - Extended Service

Technical details for SMARTnet Premium focus on delivering rapid response, reliable field services, and broad access to Cisco’s support ecosystem. This extended service provides around-the-clock support for eligible Cisco hardware and software, with hardware replacement options and on-site visits designed to minimize downtime on critical network components such as 6248UP 1RU Fabric Interconnects and associated infrastructure. Expect a seamless integration with your existing Cisco licenses and devices, enhanced by direct access to Cisco TAC engineers who can diagnose complex issues, guide you through fixes, and coordinate parts exchanges when needed. The core elements you’ll experience include:

• Coverage model: 24x7 support with 4-hour on-site response, including exchange of certified parts to restore functionality quickly.
• Access scope: Cisco hardware, software, and select services governed by your SMARTnet Premium agreement.
• Service delivery: On-site engineering, remote diagnostics, and proactive care to reduce recurrence of issues.
• Support ecosystem: Direct access to Cisco TAC, knowledge base, and escalation pathways for fast issue resolution.
• Flexibility and simplicity: A single, predictable contract that aligns with your hardware lifecycle and maintenance planning.

how to install Cisco SMARTnet Premium - Extended Service

SMARTnet Premium is a service subscription rather than a traditional software or hardware installation. Getting started is straightforward and designed to minimize disruption to your operations. Follow these practical steps to enroll and activate coverage for your Cisco 6248UP Fabric Interconnect and related devices:

• Assess your coverage needs: Review your Cisco inventory, identify critical devices such as the 6248UP 1RU Fabric Interconnect, and determine the desired service term and response level (24x7 with 4-hour on-site response).
• Obtain a SMARTnet Premium entitlement: Work with your Cisco account representative or authorized partner to purchase SMARTnet Premium Extended Service and align it with your existing Cisco licenses and hardware.
• Register your devices: Provide serial numbers, product SKUs, and any relevant configuration details to ensure accurate device enrollment under the SMARTnet Premium contract.
• Configure service attributes: Specify on-site coverage windows, preferred contact methods, and notification preferences so Cisco can tailor support to your operating hours and escalation needs.
• Set up service access: Confirm how to reach Cisco TAC (phone, portal, or partner channels) and ensure on-site technicians have the necessary building access, remote connectivity, and documentation to perform diagnostics and exchanges efficiently.
• Plan maintenance workflows: Integrate SMARTnet Premium into your IT service management (ITSM) processes, including change management, asset inventory, and incident response playbooks for faster remediation.

Frequently asked questions

• What does Cisco SMARTnet Premium Extended Service include?

  SMARTnet Premium Extended Service combines 24x7 expert technical support with on-site visits and guaranteed parts replacement. It provides fast access to Cisco TAC, remote diagnostics, and exchange services to minimize downtime for critical Cisco hardware such as the 6248UP Fabric Interconnect. This plan is designed to offer predictable costs, centralized support, and enhanced coverage for your Cisco infrastructure.

• How fast is the on-site response?

  The service level includes a guaranteed four-hour on-site response for eligible critical issues. This means Cisco will dispatch qualified personnel to your site within four hours of the initial service request, subject to eligibility and location. Non-critical issues may receive a different response window as defined in your contract.

• Is parts replacement included?

  Yes. Parts replacement and hardware exchange are integral features of SMARTnet Premium. When a hardware fault is diagnosed and deemed eligible for replacement, Cisco will provide certified spare parts or perform a hardware exchange to restore service with minimal downtime.

• Who is covered by the extension?

  The coverage generally applies to eligible Cisco hardware and software under the SMARTnet Premium contract. Always verify device eligibility during contract onboarding, and ensure your 6248UP Fabric Interconnect and related components are enrolled to receive the full benefits.

• How does this affect total cost of ownership?

  SMARTnet Premium introduces a fixed, predictable budgeting model by consolidating support, maintenance, and parts replacement into a single service agreement. This reduces unplanned maintenance costs, minimizes downtime, and simplifies forecasting for IT budgets over the contract term.