Cisco SMARTnet Premium - Extended Service - Service

Discover the peace of mind that comes with the Cisco SMARTnet Premium - Extended Service - Service, designed specifically for businesses that require reliable and efficient support for their networking hardware. This comprehensive service provides an array of features to ensure your systems remain operational and optimized at all times. With the assurance of 24/7 support and a swift on-site exchange, your organization can minimize downtime and maintain productivity with ease.

• 24/7 Support and Accessibility: Access to expert assistance around the clock, ensuring that any issues are addressed promptly, no matter when they arise.
• Fast On-Site Exchange: With a 4-hour response time, you can expect a swift solution to hardware failures, allowing your operations to resume with minimal disruption.
• Predictable Total Cost of Ownership: Budget effectively with a fixed subscription model that includes all parts replacement services, facilitating better financial planning for your IT expenses.
• Hands-On Physical Service: Experience increased productivity with a physical service approach that brings support directly to your location, eliminating the need to travel for resolutions.
• Enhanced System Maintenance: Keep your systems optimally maintained, ensuring they perform at their best and reducing the likelihood of unexpected failures.

Technical Details of the Product

• Service Type: Cisco SMARTnet Premium - Extended Service
• Service Availability: 24 x 7 support
• Response Time: 4-hours on-site support
• Service Model: Parts Replacement included
• Physical Service Subtype: On-site Exchange

How to Install

To make the most of your Cisco SMARTnet Premium - Extended Service, follow these simple steps:

• Contact Cisco customer support or your Cisco authorized reseller to activate your service.
• Provide necessary information about your existing hardware and any service level agreements.
• Schedule an on-site consultation if required, to assess your current systems.
• Once the service is activated, you will receive 24/7 access to the support team for any future needs.
• Ensure that your team is aware of how to contact support should any issues arise.

Frequently Asked Questions

1. What is included in Cisco SMARTnet Premium - Extended Service? The service includes 24/7 technical support, parts replacement, and on-site exchange services, designed to keep your systems operational.
2. How quickly can I expect a technician on-site? With a 4-hour response time, you can expect a technician to arrive at your location swiftly to resolve any hardware issues.
3. Is there a limit to the number of service calls I can make? No, you can contact support as often as needed within your subscription period, allowing for comprehensive maintenance and assistance.
4. Can I customize my service level agreement? Yes, Cisco allows for customization of service agreements according to your business needs. Consult with a Cisco representative for options.
5. What types of hardware are covered under this service? This service covers a range of Cisco networking equipment, including routers, switches, and more. Please check with Cisco for specific device coverage.