Cisco SMARTnet Premium - Extended Service - Service

Discover the ultimate peace of mind for your Cisco systems with Cisco SMARTnet Premium - Extended Service. This service ensures your IT infrastructure is not only reliable but also optimized for performance. With 24/7 expert support, rapid hardware replacement, and a predictable total cost of ownership, Cisco SMARTnet Premium is your go-to solution for maintaining operational efficiency and minimizing downtime.

• 24/7 Expert Support: Experience the advantage of round-the-clock assistance provided by Cisco professionals, who are always ready to tackle any technical challenges that arise and keep your systems running smoothly.
• 4-Hour Hardware Replacement: In the event of hardware failure, benefit from a guaranteed hardware replacement within four hours, minimizing disruptions and ensuring business continuity.
• Predictable Cost of Ownership: Gain peace of mind with Cisco SMARTnet Premium's predictable total cost of ownership. This service allows you to effectively budget for your maintenance needs while enjoying comprehensive support services.
• Expertise and Stability: Tap into the extensive knowledge and expertise of Cisco's technical team, which enhances the stability and reliability of your IT infrastructure.
• Comprehensive Replacement Service: The service includes hardware replacement options specifically designed to help you efficiently manage unexpected issues, allowing for rapid recovery without hindering your operations.

Technical Details of Product

• Service Type: SMARTnet Premium - Extended Service
• Support Level: 24 x 7
• Hardware Replacement: 4-hour exchange
• Service Subtype: Physical
• Expected Response Time: 4 hours

How to Install

Activating your Cisco SMARTnet Premium - Extended Service is straightforward. Follow these simple steps:

1. Visit the Cisco website or your local Cisco distributor to purchase the SMARTnet Premium service.
2. After your purchase, obtain the contract number and service details provided by Cisco.
3. Register your Cisco devices on the Cisco support portal using the provided contract number.
4. Configure your device settings in accordance with Cisco's guidelines to ensure seamless integration with the SMARTnet service.
5. If you encounter any issues during the registration process or have questions about service activation, contact Cisco Support for assistance.

Frequently Asked Questions

1. What is the response time for hardware replacement under Cisco SMARTnet Premium?
   The response time for hardware replacement is 4 hours, ensuring minimal downtime for your operations.
2. Does Cisco SMARTnet Premium provide software support?
   Yes, SMARTnet Premium includes access to software updates and upgrades for your Cisco products, ensuring you are always operating the latest and most secure versions.
3. Can I mix different Cisco devices under one SMARTnet Premium contract?
   Absolutely! You can cover multiple devices under a single SMARTnet Premium contract, streamlining the management of all your Cisco products.
4. How do I access technical support with Cisco SMARTnet Premium?
   Technical support can be accessed via the Cisco support portal, through phone support, or by utilizing the comprehensive online resources available to SMARTnet Premium customers.
5. Is training available for using Cisco products covered under SMARTnet Premium?
   While Cisco SMARTnet Premium does not include training, Cisco offers various training programs and resources that can be purchased separately to enhance your team's expertise.