Cisco SMARTnet Premium - Extended Service - Service

The Cisco SMARTnet Premium - Extended Service is your gateway to exceptional support and maintenance solutions designed to keep your business running smoothly. Perfectly suited for organizations that rely on Cisco devices for their day-to-day operations, this service minimizes downtime and maximizes productivity through its comprehensive features. With an 8 x 5 x Next Business Day exchange service, you can focus on what truly matters—your business—while we take care of your technical needs.

• Comprehensive Support: Receive top-tier technical support from Cisco experts, ensuring that you have access to the knowledge and resources necessary to resolve any issues that may arise quickly and efficiently.
• Next Business Day Exchange: This service includes a Next Business Day exchange feature, guaranteeing that replacement hardware arrives quickly, thus minimizing disruption to your operations and keeping your systems up and running.
• Physical Service Subtype: Specifically tailored for businesses that depend on physical devices, this service enhances usability and operational efficiency, making it ideal for various industries.
• Software Updates and Upgrades: Stay ahead of the game with access to the latest software updates and upgrades, ensuring your devices are always equipped with the most current features and security enhancements.
• Access to Cisco Resources: Gain access to a wealth of Cisco resources including documentation, online tools, and troubleshooting capabilities to help you manage your network environment effectively.

Technical Details of Product

Service Type: Extended Service
Support Hours: 8 x 5 (Monday to Friday)
Service Level: Next Business Day Exchange
Service Availability: Physical Service
Target Customers: Businesses requiring reliable support and device replacement

How to Install

To activate your Cisco SMARTnet Premium service:

1. Purchase the Cisco SMARTnet Premium - Extended Service package from an authorized reseller.
2. Receive a confirmation email with your service contract number and activation details.
3. Register your product on the Cisco website using your contract number.
4. Follow the provided instructions to set up your account and access online resources.
5. In case of device failure, contact Cisco support and request a Next Business Day exchange.

Frequently Asked Questions

What is included in the Cisco SMARTnet Premium service?
The Cisco SMARTnet Premium service includes technical support, software updates, Next Business Day hardware replacement, and access to Cisco's extensive resources.

How does the Next Business Day exchange work?
If a device covered by the SMARTnet service fails, you can contact Cisco support to initiate a replacement. The replacement hardware will be shipped to you the next business day.

Can I upgrade my existing Cisco support plan to SMARTnet Premium?
Yes, you can contact your Cisco account representative or authorized reseller to discuss upgrading your existing support plan to the Cisco SMARTnet Premium service.

Is this service available for all Cisco devices?
While most Cisco devices are eligible for SMARTnet Premium service, it is best to check with your reseller or Cisco account representative to confirm eligibility for your specific devices.

What should I do if I need assistance with my service?
If you require assistance, you can contact Cisco's technical support team through the support portal or by calling their dedicated support line available to SMARTnet customers.