Cisco SMARTnet Premium - Extended Service - Service

Introducing the Cisco SMARTnet Premium - Extended Service, your ultimate solution for maintaining optimal system performance and reliability. This comprehensive service package is designed to ensure that your Cisco infrastructure remains fully operational with minimal downtime. With 24/7 access to expert support and quick parts replacement, you can rest assured that your network is in safe hands.

• 24/7 Access to Expert Support: With SMARTnet Premium, enjoy round-the-clock access to Cisco’s technical support experts, ensuring that help is always available when you need it the most.
• 4-Hour On-Site Service: Experience minimal disruption to your operations with guaranteed on-site support within 4 hours to address any critical issues swiftly and efficiently.
• Parts Replacement Assurance: Benefit from reliable parts replacement service that helps maintain system efficiency and provides peace of mind, knowing that you can quickly replace faulty components.
• Flexible Scheduling: The physical service subtype offers great flexibility in scheduling work hours, locations, and assignments, allowing you to tailor service to fit your specific needs.
• Predictable Total Cost of Ownership: Manage your budgets effectively with a clear understanding of total cost, making it easier to plan for maintenance and support expenses.

Technical Details of Cisco SMARTnet Premium - Extended Service

• Service Type: Extended Service
• Support Coverage: 24 hours a day, 7 days a week
• Response Time: 4-Hour On-site Service
• Service Model: On-site, Exchange, Physical

How to Install Cisco SMARTnet Premium - Extended Service

1. Purchase the Service: Choose the appropriate service package based on your specific needs and complete the purchase through Cisco’s official channels or authorized resellers.
2. Activation: Follow the instructions provided in your service confirmation email to activate your SMARTnet Premium service.
3. Connect with Support: Once activated, you can access Cisco’s technical support team through the designated channels, ensuring you receive timely assistance.
4. Schedule On-Site Support: If needed, schedule your on-site service through the Cisco support portal, specifying your preferred time and location.

Frequently Asked Questions

• Q: What is included in the Cisco SMARTnet Premium service?

  A: The service includes 24/7 technical support, on-site assistance within 4 hours, parts replacement, and flexible scheduling options.

• Q: How quickly can I expect a technician on-site?

  A: You can expect an on-site technician within 4 hours of your service request, ensuring minimal disruption to your operations.

• Q: Is there a limit to the number of service calls I can make?

  A: There is no limit to the number of service calls; however, terms and conditions apply based on your service agreement.

• Q: Can I customize my service schedule?

  A: Yes, the Cisco SMARTnet Premium service allows for great flexibility in scheduling work hours, locations, and service assignments to meet your operational requirements.

• Q: How does the parts replacement service work?

  A: The parts replacement service provides you with quick access to replacement parts, ensuring that your systems remain operational with minimal delay.