Cisco SMARTnet Premium - Extended Service - Service

The Cisco SMARTnet Premium - Extended Service is an indispensable service package tailored to safeguard your technological investments while enhancing the reliability of your networking infrastructure. This premium offering ensures that your systems remain operational and efficient, effectively minimizing downtime and maximizing productivity. Ideal for both small businesses and large enterprises, the Cisco SMARTnet Premium provides comprehensive support necessary to maintain seamless operations in a fast-paced digital landscape.

• 24/7 Technical Support: With Cisco SMARTnet Premium, you gain access to round-the-clock technical support. Expert assistance is just a call away, ensuring swift resolutions to any issues that may arise, and providing peace of mind for your business operations.
• 4-Hour Hardware Replacement: In the unfortunate event of hardware failure, the 4-hour hardware replacement policy minimizes downtime. This quick exchange strategy allows your business to continue operating with minimal interruptions, protecting your bottom line and customer satisfaction.
• Comprehensive Software Updates: Stay ahead of potential vulnerabilities with access to the latest software updates, security patches, and system enhancements. Keeping your systems current not only improves performance but also fortifies your organization against security threats.
• Enhanced Product Lifecycle Management: The Cisco SMARTnet Premium service empowers you to manage your product’s lifecycle effectively. With timely updates and expert advisory, planning for hardware upgrades and replacements becomes a streamlined process.
• Hands-On Support: The physical service component of SMARTnet Premium provides hands-on assistance for technical issues. This proactive support ensures that projects are completed on time, enhancing overall productivity and operational efficacy.

Technical Details of Cisco SMARTnet Premium - Extended Service

• Service Type: Premium Extended Service
• Support Availability: 24 x 7
• Hardware Replacement Time: 4 Hours
• Service Coverage: Physical protection of devices
• Additional Features: Software updates, security patches, and lifecycle management

How to Install

Installing the Cisco SMARTnet Premium service is a straightforward process. Follow these steps:

1. Visit the Cisco website or contact your Cisco representative to purchase the SMARTnet Premium service.
2. Provide your Cisco device information, including model numbers and serial numbers.
3. Upon purchase, you will receive a confirmation along with your service contract details.
4. Register for access to the Cisco support portal using your service contract number.
5. Familiarize yourself with the available support resources and update options that come with your SMARTnet Premium service.

Frequently Asked Questions

• What is the difference between SMARTnet and SMARTnet Premium? SMARTnet Premium offers additional features such as hands-on support and faster hardware replacement times compared to the standard SMARTnet service.
• How do I file a support ticket? You can file a support ticket through the Cisco support portal, where you can also track the status of your requests.
• What types of devices are covered under SMARTnet Premium? SMARTnet Premium covers a wide range of Cisco hardware, including routers, switches, firewalls, and collaboration systems.
• Can I upgrade from SMARTnet to SMARTnet Premium? Yes, existing SMARTnet customers can upgrade to SMARTnet Premium by contacting Cisco or their authorized Cisco partner.
• What should I do if I need immediate assistance? For immediate assistance, contact Cisco's 24/7 support hotline, where trained technicians are ready to help you resolve issues quickly.