Cisco SMARTnet Premium - Extended Service for Catalyst 2960-XR 48

Protect your Cisco Catalyst 2960-XR 48-port switches with Cisco SMARTnet Premium Extended Service. This premium, 24x7 support program combines expert technical assistance with rapid, exchange-based hardware replacement to minimize downtime and keep your network running smoothly. Designed for businesses that value reliability and predictable IT operations, SMARTnet Premium offers a seamless, one-stop service experience that helps IT teams focus on strategic initiatives rather than urgent repair tasks.

• 24/7 access to Cisco experts: Round-the-clock technical assistance from seasoned Cisco engineers ensures you receive timely guidance, problem diagnosis, and direction for complex networking issues, regardless of your time zone or location.
• 4-hour hardware replacement: The service provides a rapid hardware replacement window, helping to minimize network downtime by delivering a functional replacement device within four hours of your service request, subject to availability and geographic factors.
• Exchange-based physical service: Replacement devices are shipped or provided through an exchange process so you can swap faulty hardware quickly and continue operations with minimal interruption.
• Tailored support for Catalyst 2960-XR 48: Coverage is specifically aligned with Cisco Catalyst 2960-XR 48-port switches, ensuring compatibility, part availability, and service delivery designed for your exact model and port configuration.
• Simplified procurement and reliability: A single, comprehensive service contract consolidates hardware support and expert assistance, enabling predictable budgeting, streamlined procurement, and a single point of contact for all service inquiries.

Technical Details of Cisco SMARTnet Premium - Extended Service - Service Catalyst 2960-XR 48

• Service type: Physical service with 24x7 technical support and 4-hour hardware exchange window
• Coverage: Cisco Catalyst 2960-XR 48-port switches (model-specific coverage for the 48-port variant)
• Replacement model: Exchange-based hardware replacement to quickly restore operation
• Response time: 4-hour replacement/fulfillment window where available
• Support scope: Global access to Cisco engineers, robust escalation paths, and dedicated service coordination

How to install Cisco SMARTnet Premium - Extended Service - Service Catalyst 2960-XR 48

• Confirm eligibility and product details: Verify that your Catalyst 2960-XR 48 device is within the covered model family and that your SMARTnet Premium Extended Service agreement is active or being activated. Gather the device serial number, location, and a primary contact for service coordination.
• Open a service request with Cisco: Use your Cisco account or your authorized Cisco channel partner to initiate the SMARTnet Premium case. Provide the device details, symptoms, and any relevant network topology information to help engineers prepare.
• Prepare for replacement: In coordination with Cisco, plan for the replacement process. Have a safe, accessible workspace, confirm power-down procedures, and ensure you have temporary connectivity or a maintenance window as required by your network operations.
• Receive and install the replacement: Upon notification, receive the replacement hardware through the exchange program. Power down the affected switch, disconnect cables, and install the replacement unit following your standard cabling and labelling practices. Power up and verify basic connectivity and feature functionality.
• Return or dispose of the failed unit: Follow Cisco’s return instructions for the faulty hardware, including packaging guidelines and RMA procedures, to complete the exchange and close the service case.

Frequently asked questions

• What is Cisco SMARTnet Premium - Extended Service? It is Cisco’s premium hardware support and service program offering 24x7 technical assistance, rapid hardware replacement through an exchange model, and a streamlined support experience for covered devices such as the Catalyst 2960-XR 48.
• What does 24x7x4-hour Exchange mean? 24x7 access to Cisco engineers around the clock, with a goal of exchanging a failed or malfunctioning device within a four-hour window to minimize downtime. Availability of the 4-hour window may vary by geographic region and inventory.
• Which devices are covered? Coverage is designed for Cisco Catalyst 2960-XR 48-port switches within the SMARTnet Premium Extended Service program, ensuring model-specific compatibility and support.
• Does SMARTnet Premium include software updates? The program focuses on hardware protection and technical support; software updates and licenses are typically governed by separate Cisco software support terms. Please verify current inclusions with your Cisco representative or partner.
• How do I activate or renew coverage? Activation or renewal is completed through your Cisco account or via your authorized Cisco channel partner. You will need your device details, current contract information, and the serial numbers for precise configuration of the service entitlement.
• What are the operational benefits? Reduced downtime, faster problem resolution, predictable maintenance costs, and a simplified procurement process help IT teams maintain availability and concentrate on strategic initiatives rather than reactive repairs.