Cisco SMARTnet Premium - Extended Service - Service Catalyst 3650 48 Port

Cisco SMARTnet Premium offers enterprise-grade protection for your Catalyst 3650 48-Port switch, delivering unwavering uptime and predictable network performance. This extended service is designed for organizations that rely on mission-critical connectivity, providing 24 x 7 x 4 hour exchange support, rapid hardware replacement, and a streamlined service experience. With SMARTnet Premium, you gain uninterrupted access to Cisco's renowned Technical Assistance Center (TAC), proactive diagnostics, and a replacement strategy that minimizes downtime during outages or hardware faults. The service is structured around a physical service model with a replacement component, ensuring you receive a ready-to-use spare or an on-site swap as quickly as possible. By combining expert technical guidance, fast response times, and easy administration, SMARTnet Premium helps IT teams focus on strategic initiatives rather than reactive issue resolution. This extended service is particularly valuable for data centers, branch offices, and distributed networks where the cost of downtime is high and service continuity is essential. With flexible terms and robust coverage, it serves as a cornerstone for maintaining a resilient Cisco Catalyst 3650 48-Port deployment, protecting your investment and shortening mean time to repair (MTTR) in the most demanding environments.

• Comprehensive 24/7 support with a guaranteed 4-hour replacement window, ensuring rapid remediation of hardware faults and minimal downtime for critical network paths.
• Physical service with efficient replacement options, including on-site or depot-based exchanges, tailored to location and business needs to accelerate restoration of service.
• Access to Cisco Technical Assistance Center (TAC) and engineering resources, delivering expert guidance, troubleshooting, and escalation when complex issues arise.
• Proactive diagnostics and ongoing monitoring offerings that help identify potential risks before they impact operations, enabling a more predictable maintenance cadence.
• Scalable coverage designed for Catalyst 3650 48-Port deployments, with streamlined administration and single-point contact to simplify contract management and renewal.

Technical Details of Cisco SMARTnet Premium Extended Service for Catalyst 3650 48-Port

• Service type: Extended service with 24 x 7 access to Cisco TAC and 4-Hour Exchange (Physical Service).
• Platform coverage: Cisco Catalyst 3650 Series devices, including 48-Port configurations.
• Replacement model: Replacement hardware provided to minimize downtime; delivery method (on-site or depot) determined by service terms and location.
• Response time: 4-hour exchange window under standard terms, with 24 x 7 availability for case creation and escalation.
• Service scope: Access to technical resources, software updates, and proactive problem isolation guided by Cisco engineers.

how to install Cisco SMARTnet Premium Extended Service for Catalyst 3650 48-Port

SMARTnet Premium is a service enrollment rather than a traditional software or hardware installation. Use the following steps to enroll and activate coverage so you can receive fast, reliable support when you need it most.

• Verify eligibility: Confirm that your Catalyst 3650 48-Port device is eligible for SMARTnet Premium and note the device serial number for registration.
• Gather details: Collect the SKU, contract or order numbers, and your preferred service contact information to streamline enrollment.
• Register the asset: Sign in to your Cisco account and register the device under SMARTnet Premium, linking the serial number to the correct contract.
• Set service location: Provide the service address and preferred on-site delivery or depot logistics to ensure timely replacements.
• Activate coverage: Confirm activation with Cisco or your account manager, verify the service level, and set up notification preferences for case updates and escalations.

Frequently asked questions

• What exactly is Cisco SMARTnet Premium Extended Service? It is an enhanced maintenance and support program that extends coverage beyond standard service, offering 24 x 7 access to Cisco TAC and a four-hour hardware replacement window, designed for critical enterprise networks that require high availability.
• Which devices are eligible? The service is intended for Cisco Catalyst devices, including Catalyst 3650 48-Port models. Always confirm eligibility with your Cisco account manager or the contract documentation.
• What does the 24 x 7 x 4-Hour Exchange mean in practice? You can reach Cisco TAC at any time, and when a hardware fault is identified, a replacement part or unit is shipped or delivered within four hours, subject to location and service terms, to minimize downtime.
• Is on-site installation included? Replacement can occur on-site or via depot-based exchange depending on the contract terms and the technician availability in your region. The aim is to restore service as quickly as possible.
• How do I enroll and activate SMARTnet Premium? After purchasing the service, register the Catalyst 3650 48-Port device in your Cisco account, attach it to a SMARTnet Premium contract, and confirm the service address. Activation provides TAC access, firmware updates, and rapid replacement support.