Cisco SMARTnet Premium Extended Service for Catalyst 3650 48-Port – 24x7x4 Hour Exchange

Protect your Cisco Catalyst 3650 48-Port investments with Cisco SMARTnet Premium Extended Service. This robust support plan is engineered for mission-critical networks, delivering dependable hardware replacement, around-the-clock access to expert technical assistance, and flexible service options that align with your operational realities. With 24 x 7 x 4-hour exchange, proactive maintenance, and physical service flexibility, SMARTnet Premium helps you achieve predictable total cost of ownership while minimizing downtime and optimizing network performance across campuses, data centers, and multi-site deployments.

• 24 x 7 access to Cisco TAC and a guaranteed 4-hour hardware exchange window, ensuring rapid issue resolution and minimal disruption during critical outages or peak business hours. This round-the-clock support helps keep essential network services available when they matter most, reducing revenue impact and user downtime.
• Extended service coverage designed specifically for Catalyst 3650 48-Port devices, with scalable options that grow with your network. Enjoy consistent support quality as you expand your switch estate, consolidate campuses, or upgrade to higher-demand configurations.
• Physical service sub-type delivers flexible repair and replacement options, including on-site or advanced exchange, depending on location and stock availability. This flexibility supports diverse deployment scenarios—from distributed branches to centralized data centers.
• Predictable total cost of ownership through transparent, contract-based pricing that eliminates surprise maintenance fees. SMARTnet Premium helps budgeting teams forecast annual expenses with confidence while safeguarding network reliability.
• Proactive maintenance and diagnostics to preempt failures, with rapid escalation paths and access to Cisco engineers who understand Catalyst 3650 platforms. Expect faster mean time to repair (MTTR) and smarter lifecycle management for your network.

Technical Details of Cisco SMARTnet Premium Extended Service for Catalyst 3650 48-Port

• Coverage type: 24x7 access with 4-hour hardware exchange (24x7x4) for Catalyst 3650 48-Port switches.
• Service level: Premium extended service with prioritized TAC response and rapid hardware replacement options.
• Device compatibility: Cisco Catalyst 3650 family switches, specifically the 48-Port models, with full hardware exchange eligibility under SMARTnet Premium.
• Delivery method: Physical replacement service supported by exchange logistics; on-site repair options may be available depending on location and service terms.
• Support channels: 24/7 access to Cisco Technical Assistance Center (TAC) for hardware and software guidance related to the covered device.
• Contract flexibility: Available as a multi-year or annual commitment designed to fit enterprise budgeting needs and scale with your network growth.

How to Install Cisco SMARTnet Premium Extended Service for Catalyst 3650 48-Port

Activating SMARTnet Premium is a straightforward process designed to minimize disruption and get your Catalyst 3650 switch under protection quickly. Follow these practical steps to ensure a smooth enrollment and activation sequence:

1. Confirm eligibility and purchase: Work with your Cisco account representative or authorized partner to confirm that your Catalyst 3650 48-Port model is covered under SMARTnet Premium, and select the appropriate contract length (annual or multi-year) to match your budgeting cycle.
2. Gather device details: Collect the device serial number, model, location (rack or cabinet), and a primary contact for service coordination. This information helps ensure accurate contract mapping and streamlined escalation if issues arise.
3. Activate the service contract: Log in to the Cisco service portal or your partner portal to activate the SMARTnet Premium contract against the covered Catalyst 3650 device. Enter the serial number and attach the contract to the device record.
4. Schedule coverage and maintenance windows: Define preferred maintenance windows and notification contacts. Establish expectations for hardware exchanges, response times, and escalation procedures so that the service aligns with your operational schedules.
5. Prepare for replacement and validation: Ensure safe access to the device for potential on-site service, verify power and network connections, and document port mappings and critical configurations. After exchange or repair, confirm device functionality, re-apply configurations if needed, and update asset management records.
6. Audit and monitor: Maintain a current list of covered devices, track service events through the portal, and set up proactive alerts for warranty status, renewal reminders, and upcoming contract expirations to maintain continuous protection.

Frequently asked questions

What is Cisco SMARTnet Premium Extended Service?
SMARTnet Premium is Cisco’s higher-tier support offering that provides extended hardware coverage, 24x7 access to Cisco TAC, and rapid hardware replacement (including 4-hour exchanges) for covered devices such as Catalyst 3650 48-Port switches. It is designed to deliver higher reliability, faster issue resolution, and predictable budgeting for mission-critical networks.

What does 24x7x4-hour Exchange mean?
24x7x4-hour Exchange means you can request technical assistance any time of day, every day of the week, and Cisco commits to replacing failed hardware within four hours of the service request, subject to parts availability and the service location. This minimizes downtime for critical network devices and helps maintain service continuity.

Which devices are covered under this service?
The description pertains to Cisco Catalyst 3650 48-Port switches. Specific models, chassis configurations, and port options may be eligible under SMARTnet Premium as determined by Cisco and your contract terms. Always verify device eligibility during contract activation with your Cisco account representative or partner.

How does the installation and activation process work?
Activation typically involves purchasing the SMARTnet Premium contract, registering the device’s serial number in the Cisco service portal, and mapping the contract to the device. After activation, you gain access to TAC support and the replacement SLA. If an exchange is required, Cisco coordinates shipment and replacement hardware, and you follow the provider’s steps to return the failed unit if required by the terms.

Can SMARTnet Premium be renewed or expanded over time?
Yes. SMARTnet Premium contracts can usually be renewed and, as your network grows, expanded to cover additional Catalyst 3650 devices or other Cisco equipment. Renewal timing and pricing are determined by your Cisco account team and can be aligned with procurement cycles for seamless continuity.

What is the value of SMARTnet Premium for budgeting?
SMARTnet Premium provides a predictable, contract-based cost structure, reducing unpredictable maintenance fees and facilitating more accurate IT budgeting. The service offers predictable hardware replacement and guaranteed access to expert support, which helps avoid the costs associated with extended downtime and unplanned repairs.

What if I need on-site service versus an exchange?
SMARTnet Premium often supports flexible delivery options, including on-site repair or replacement via advanced exchange, depending on your location, device availability, and the specific terms of your contract. Your Cisco account team can tailor logistics to your site requirements and service level expectations.