Cisco SMARTnet Premium - Extended Service - Service Catalyst 3850 24 Port

Experience enterprise-grade protection for your Cisco Catalyst 3850 24-Port with Cisco SMARTnet Premium Extended Service. Designed for networks that demand maximum uptime, this service delivers round-the-clock technical assistance, rapid hardware replacement, and a predictable cost model that simplifies budgeting. With 24x7 access to Cisco’s Technical Assistance Center (TAC) and a physical, exchange-based hardware replacement option, you can keep your network performing at peak levels while reducing risk and uncertain downtime. The Catalyst 3850 24-Port is a high-performance switch that forms the backbone of resilient campus and edge deployments, and SMARTnet Premium ensures your investment remains protected through proactive maintenance, software updates, and priority support. This Extended Service focuses on physical service delivery to support hands-on repair and replacement of components, helping your IT team maintain tight service levels and maximize productivity across your organization. Whether you operate a data center, large campus LAN, or branch networks, SMARTnet Premium aligns with your operational priorities by delivering reliable support, fast responses, and minimal disruption to critical business applications.

• 24x7 expert support with hardware exchange: Access Cisco TAC around the clock for rapid guidance and hardware replacement to minimize downtime during failures or performance degradation.
• Extended coverage for Catalyst 3850 24-Port: Specifically designed to protect this high-capacity switch, ensuring compatibility, ongoing optimization, and timely updates for your core access layer.
• Predictable total cost of ownership (TCO): A fixed service framework that simplifies budgeting, reduces unplanned repair costs, and helps you forecast maintenance expenses over the contract period.
• Physical service delivery: Hands-on hardware repair and replacement options under the service subtype, aimed at reducing operational disruption and maintaining network availability.
• Priority access to Cisco resources: Fast-track support, product advisories, and software updates to enhance security, performance, and reliability across your Cisco infrastructure.

Technical Details of Cisco SMARTnet Premium - Extended Service - Service Catalyst 3850 24 Port

• Service type: Cisco SMARTnet Premium - Extended Service
• Coverage: 24x7 access to Cisco Technical Assistance Center (TAC) with hardware replacement via exchange
• Device compatibility: Cisco Catalyst 3850 24-Port switches (specific models supported may vary by contract)
• Replacement method: Exchange-based hardware replacement to minimize downtime and maintain network availability
• Delivery method: Physical service delivery for hardware repairs and component replacements
• Scope: Includes proactive maintenance guidance, access to product updates, and priority escalation through Cisco TAC

how to install Cisco SMARTnet Premium - Extended Service - Service Catalyst 3850 24 Port

• Confirm contract eligibility: Ensure you have an active Cisco SMARTnet Premium Extended Service contract that covers the Catalyst 3850 24-Port in your environment.
• Register your device: Add the Catalyst 3850 24-Port’s serial number and site information to your Cisco account or your approved enterprise management system so the service can be associated with the correct device.
• Attach service to the device: Link the active SMARTnet Premium contract to the specific switch in your inventory to enable 24x7 TAC access and exchange-based replacements.
• Configure monitoring and alerts: Enable Cisco-compatible monitoring (if applicable) to ensure timely detection of faults and proactive escalation through the TAC as needed.
• Know the escalation path: In the event of a hardware issue, initiate a service request with Cisco TAC via your standard channels. A replacement unit may be dispatched according to the terms of your contract, and return instructions for the defective part will be provided.

Frequently asked questions

• Q: What is Cisco SMARTnet Premium Extended Service?

  A: It is a comprehensive, premium service offering with 24x7 technical support and hardware replacement (exchange-based) for Cisco devices, designed to maximize uptime and provide a predictable maintenance plan for critical infrastructure.

• Q: What does 24x7 exchange service mean?

  A: It means you have continuous access to Cisco TAC for assistance along with a hardware replacement option that can be exchanged to minimize downtime when a component fails or underperforms.

• Q: Which devices are covered under this service?

  A: The primary focus is on Cisco Catalyst 3850 24-Port switches, with coverage terms defined in your contract. Compatibility may vary by model and software version.

• Q: How do I activate or implement SMARTnet Premium Extended Service?

  A: Ensure you have an active contract, register the affected device by its serial number, attach the contract to the device in your Cisco account, and follow the TAC escalation process for any issues requiring replacement or advanced support.

• Q: What should I expect in terms of response times and service windows?

  A: Response times and service windows are defined by the contract terms. SMARTnet Premium emphasizes round-the-clock access and rapid hardware exchange to reduce downtime and maintain productivity.