Cisco SMARTnet Premium - Service xr 48 Gige PoE

Experience enterprise-class peace of mind with Cisco SMARTnet Premium for the Service xr 48 Gige PoE. This premium service delivers unwavering technical support, rapid hardware replacement, and comprehensive coverage designed to keep your PoE-enabled network infrastructure operating at peak performance. With 24 x 7 expert assistance and a robust four-hour exchange window, you gain a predictable, reliable roadmap for maintaining critical network gear, minimizing downtime, and protecting your investment in Cisco switching technology. The physical service component ensures hands-on diagnostics and on-site or rapid exchange where available, so your business stays connected when it matters most. Leveraging Cisco’s renowned reliability, SMARTnet Premium is tailored to organizations that demand continuity, speed, and direct access to Cisco’s engineering resources for hardware and software concerns alike.

• Round-the-clock support with a guaranteed four-hour hardware exchange, minimizing downtime and keeping critical PoE deployments online even during hardware faults or component failures.
• Designed for high-density, 48-port Gigabit Ethernet PoE deployments, delivering power and data simultaneously to a wide range of devices while ensuring performance, security, and reliability.
• Direct access to Cisco Technical Assistance Center (TAC) with expert engineers who diagnose, troubleshoot, and expedite resolutions for both hardware and software issues.
• Physical service sub-type provides hands-on expertise and on-site capabilities to stabilize and restore network operations quickly, reducing risk and business impact from outages.
• Flexible maintenance coverage with ongoing software updates, parts replacement, and streamlined RMAs, helping you control total cost of ownership and preserve network integrity over time.

Technical Details of Cisco SMARTnet Premium - Service xr 48 Gige PoE

• Specifications vary by SKU and region; refer to the SKU-specific entry in the Synnex catalog for exact terms, response times, and coverage boundaries.
• Coverage includes 24x7 access to Cisco TAC and a 4-hour hardware replacement exchange window for eligible devices.
• Hardware replacement and shipment logistics are part of the service, with the goal of reducing downtime and expediting repair or replacement of faulty components.
• Support scope covers both hardware and related software issues as applicable within the entitlement, ensuring a unified point of contact for the device lifecycle.
• Renewal and eligibility requirements apply; terms may vary by contract, SKU, and regional offering.

How to install Cisco SMARTnet Premium - Service xr 48 Gige PoE

SMARTnet Premium is a service entitlement rather than a software package, so there is no traditional installation to perform on a device. Activation and enrollment are typically completed through your Cisco customer account and the reseller or OEM partner handling your contract. Once activated, the service automatically entitles the device to the covered benefits, including 24x7 TAC access and the four-hour hardware exchange window. The activation process ensures the service is linked to the correct device, serial number, and product SKU so that all future support requests and RMAs are properly routed. If your organization is migrating from a standard SMARTnet plan or upgrading to Premium, coordination with your Cisco account team will ensure a seamless transition with no disruption to ongoing coverage.

• Step 1: Verify that the 48 Gige PoE device is eligible for SMARTnet Premium under your current contract and that the service entitlement is attached to the correct serial numbers or SKU in your Cisco account.
• Step 2: Log in to your Cisco Customer Care or authorized partner portal and attach the SMARTnet Premium entitlement to the device. Confirm coverage dates, response times, and on-site or exchange options where applicable.
• Step 3: Confirm preferred contact channels, escalation paths, and whether 24x7 TAC access is configured for your IT team. Establish incident submission templates to expedite case creation.
• Step 4: If a hardware fault is detected, initiate a case with the Cisco TAC and coordinate with logistics for the 4-hour exchange window, ensuring you have the necessary RMAs and replacement hardware ready for deployment.

Frequently asked questions

• What exactly does Cisco SMARTnet Premium include for a 48 Gige PoE switch? It provides 24x7 access to Cisco TAC, a guaranteed four-hour hardware exchange window, and physical service options to stabilize and repair or replace failed hardware, plus eligibility for ongoing software updates and RMAs as part of the entitlement.
• Is installation required to use SMARTnet Premium? No software installation is required. Activation is performed at the account level by attaching the service entitlement to the device serial number or SKU. Once activated, coverage begins and is managed through your Cisco account or partner portal.
• How does the four-hour exchange work? When a hardware fault is confirmed by Cisco TAC, replacement parts or complete replacement hardware are shipped within four hours of incident acknowledgment, depending on regional service terms and shipping availability. On-site service may be provided where the sub-type and location allow.
• Can I continue to receive software updates with SMARTnet Premium? Yes, software updates and entitlement-linked services are typically included or coordinated as part of the SMARTnet Premium coverage, subject to the terms of your contract and the device’s software licensing status.
• How long does the contract last and can I renew? SMARTnet Premium terms vary by SKU and agreement. Most offerings are subscription-based with renewal options to maintain continuous coverage and avoid gaps in service.
• Who can I contact for service requests? Cisco TAC is the primary support channel, but partners and resellers can also initiate and manage service requests on your behalf depending on your contract and access rights.