Cisco SMARTnet Solution Support - Extended Service - Service

Introducing the Cisco SMARTnet Solution Support - Extended Service, an essential addition to your technology management toolkit. This service is designed to provide comprehensive, centralized support for your solution environment, ensuring that whether your issue lies within a Cisco product or an integrated solution partner's offering, expert help is just a call away. With the Cisco SMARTnet Solution Support, you can experience the benefits of having dedicated solution experts who will own your case from the first contact through to resolution, allowing you to focus on what truly matters—your business.

• Centralized Support: Enjoy streamlined assistance with a dedicated team that understands your entire solution environment, enabling faster resolution of issues.
• Faster Resolution Times: Complex issues are resolved, on average, 43% faster than with standard product support, minimizing downtime and enhancing productivity.
• Comprehensive Phone Support: Our phone support service is available to guide you through any mishaps, ensuring that you have assistance when you need it most.
• Next Business Day Parts Replacement: With a commitment to reliability, enjoy the convenience of next business day parts replacement (availability 8x5), ensuring your operations run smoothly.
• Enhanced Usability: The service features physical service subtypes that increase usability and efficiency, making it easier to manage your technology resources.

Technical Details of Cisco SMARTnet Solution Support

• Service Type: Extended Service
• Support Availability: 8x5 (Monday to Friday support)
• Response Time: Next Business Day (NBD) for parts replacement
• Support Ownership: Case ownership from first call to resolution by solution experts
• Average Resolution Time Improvement: Issues resolved 43% faster than without Solution Support

How to Install Cisco SMARTnet Solution Support

To get started with Cisco SMARTnet Solution Support, follow these simple steps:

1. Contact your Cisco account representative or visit the Cisco website to purchase the SMARTnet Solution Support service.
2. Provide necessary information about your existing Cisco products and any integrated solutions.
3. Upon completion of your purchase, you will receive a confirmation email with your service details.
4. Keep your service details handy for easy reference when contacting support.
5. When an issue arises, reach out to the dedicated support line provided in your confirmation email, and a solution expert will assist you.

Frequently Asked Questions

1. What is included in the Cisco SMARTnet Solution Support? The service includes centralized support for both Cisco products and integrated solutions, with dedicated solution experts who manage your case from start to finish. You also receive access to phone support, next business day parts replacement, and faster resolution times.
2. How can I reach support? You can reach support by calling the dedicated support number provided in your service confirmation email. Our solution experts are available to assist you during business hours.
3. What does 8x5 availability mean? 8x5 availability means that support is available from 8 AM to 5 PM, Monday through Friday, excluding public holidays. This ensures that you have access to assistance during standard business hours.
4. What if I need assistance outside of business hours? If you require assistance outside of business hours, you can leave a message, and a support representative will contact you during the next business day.
5. Can I upgrade my service? Yes, you can contact your Cisco account representative to discuss upgrading to a higher level of service or adding additional support options as needed.