Cisco SMARTnet Solution Support - Extended Service - Service 25/100g Only, Adva

CiscoSKU: 5313105

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Description

Cisco SMARTnet Solution Support - Extended Service - Service 25/100g Only, Adva

Protect your high-speed Cisco and Adva network investments with the Cisco SMARTnet Solution Support – Extended Service. This comprehensive coverage is designed for environments running 25G and 100G connections, delivering reliable hardware and software protection, proactive problem resolution, and the peace of mind that comes from Cisco’s trusted support ecosystem. With 8x5 service hours and Next Business Day (NBD) exchanges for parts, you gain rapid restoration capabilities that minimize downtime and keep critical applications up and running. The Extended Service pairs physical and electronic protection, ensuring that both your devices and their software environments receive timely attention, updates, and guidance to maintain peak performance in fast-moving data-center and network-edge deployments. In short, this policy is engineered to safeguard your Adva-based networking investments while enhancing resilience, operational efficiency, and long-term value for your organization.

Designed for busy IT operations, the Extended Service focuses on reducing mean time to repair (MTTR) and improving service levels across your 25/100G network fabric. Customers benefit from direct access to Cisco’s Technical Assistance Center (TAC), priority escalation for hardware replacements, and software support that covers compatibility and updates when included in the contract. By combining hardware replacement with the assurance of software guidance, the service supports complex network topologies, diverse vendor ecosystems, and the evolving security landscape that modern enterprises face. The plan is scalable to accommodate growth, whether you’re expanding capacity within a data center, deploying new metro links, or extending campus connectivity to support innovative workloads. With Cisco SMARTnet Extended Service, you can focus on strategic initiatives, confident that operational continuity is underwritten by a mature, globally recognized service framework.

  • 8x5 coverage with Next Business Day exchange for parts, delivering rapid hardware restoration and minimized downtime in fast-paced 25/100G environments.
  • Replacement service ensures dependable efficiency by providing timely hardware replacements and supported components to keep critical paths open.
  • Physical and electronic protection expands the scope of support to both hardware devices and software/firmware ecosystems, helping preserve overall network stability.
  • Optimized for Adva deployments operating at 25G and 100G, aligning Cisco SMARTnet Extended Service with your high-speed interconnects and data-center workflows.
  • Peace of mind and value through proactive coverage, access to Cisco resources, and a predictable budget model that reduces unexpected maintenance costs over time.

Technical Details of Cisco SMARTnet Solution Support

  • Product: Cisco SMARTnet Solution Support — Extended Service
  • Service subtype: Extended Service
  • Coverage: 8x5 business hours with Next Business Day (NBD) Exchange for Parts
  • Delivery: Physical and Electronic protection (hardware replacements and software guidance)
  • Scope: Supports Adva-based deployments operating at 25G/100G through Cisco’s integrated support framework
  • Inclusions: Access to Cisco TAC, online knowledge resources, and software updates where applicable under the contract terms
  • Coverage notes: Subject to Cisco’s terms and conditions for SMARTnet Extended Service; enrollment and eligibility may depend on device models and regional availability

how to install Cisco SMARTnet Solution Support

  • Verify eligibility and determine the eligible devices and serial numbers that will be covered under the Extended Service contract, including 25G/100G Adva components.
  • Gather necessary information such as product model numbers, SKU or UPC identifiers, and your organization’s Cisco account details to initiate enrollment or renewal.
  • Contact your Cisco partner, Authorized Service Provider, or Cisco TAC to begin the activation process and confirm coverage dates and terms.
  • Activate the service entitlement through the Cisco SmartNet portal or the partner portal, ensuring all covered devices are correctly listed and linked to the contract.
  • Validate service start date, escalation preferences, and any required site-specific details, then save records and communicate the confirmation to relevant stakeholders for ongoing governance.

Frequently asked questions

  • What does Cisco SMARTnet Extended Service include?

    The Extended Service provides hardware replacement, firmware and software support guidance, and access to Cisco TAC. It is designed to protect your 25G/100G Adva deployments with 8x5 coverage and Next Business Day exchanges for parts, delivering rapid recovery and ongoing technical assistance to keep networks performing at a high level. Software updates and compatibility guidance are included where applicable under the contract terms, helping you stay aligned with Cisco’s evolving technology roadmap.

  • What does 8x5 Next Business Day mean for service response?

    8x5 indicates business hours coverage—typically weekdays during standard business hours in the service region. Next Business Day exchange means that if a covered hardware component fails, Cisco or a designated partner will ship a replacement part to arrive the next business day, enabling fast restoration of network services and reducing downtime for critical paths.

  • Does this service cover both hardware and software?

    Yes. The Extended Service covers hardware replacements (physical devices) as well as software guidance, updates, and compatibility considerations relevant to the covered installations. The exact software coverage is defined by the contract terms and may include access to updates and known issue resolutions via Cisco TAC and knowledge resources.

  • Is this service specific to Adva 25G/100G deployments?

    While the service is designed with Adva 25G/100G environments in mind, it is structured to align with Cisco SMARTnet’s broader protection framework for networking equipment. It provides coverage for compatible components and configurations within that high-speed segment, ensuring that both hardware and software aspects of these deployments are supported.

  • How do I enroll or renew Cisco SMARTnet Extended Service?

    Enrollment or renewal typically starts through a Cisco partner or the Cisco SMARTnet portal. You’ll need to provide device details (model, serials, SKU/UPC), confirm site information, and verify ownership/eligibility. After submission, Cisco will confirm coverage terms, start dates, and any service-level adjustments. Ongoing renewals should be managed ahead of expiration to maintain uninterrupted support.


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