Cisco SMARTnet Solution Support - Extended Service for Catalyst 385 12P

Protect and maximize the value of your Cisco Catalyst 385 12P with Cisco SMARTnet Solution Support’s Extended Service. This premium support plan is designed for mission‑critical networks that require around‑the‑clock access to Cisco experts, rapid hardware replacement, and comprehensive protection for both physical hardware and electronic software. With 24 x 7 x 4 Hour coverage, you gain predictable uptime, faster fault resolution, and a robust risk‑mitigation strategy that helps you maintain service levels even during hardware failures, firmware issues, or unexpected outages. The Extended Service combines dependable replacement, proactive technical assistance, and a service experience tailored to the Catalyst 385 12P platform, delivering peace of mind and measurable reliability for campus, data center, and branch infrastructures alike.

• 24 x 7 x 4 Hour coverage ensures round‑the‑clock access to Cisco engineers with a four‑hour hardware replacement window, helping to minimize downtime and keep critical network traffic flowing during business hours and after hours alike.
• Exchange – Parts coverage provides rapid hardware part replacements through a streamlined exchange process, reducing repair times and preserving the performance and availability of your Catalyst 385 12P deployment.
• Physical, Electronic protection delivers comprehensive coverage for both the physical hardware and the electronic software components, safeguarding your investment and ensuring continued support for the device’s operating environment and firmware stack.
• Designed for Catalyst 385 12P alignment ensures service delivery is tuned to the Catalyst 385 12P specifications, including port configurations, performance characteristics, and the unique needs of this platform for optimal issue resolution.
• Peace of mind and value comes from predictable budgeting, proactive support resources, and a trusted escalation path with Cisco’s global expertise, enabling you to focus on business priorities while the network stays resilient.

Technical Details of Cisco SMARTnet Solution Support - Extended Service for Catalyst 385 12P

• Service type: Extended SMARTnet Solution Support
• Coverage: 24x7 access with guaranteed 4-hour hardware replacement
• Delivery method: Exchange-based parts replacement and remote/on-site support as needed
• Protection scope: Physical hardware and electronic software support
• Target device: Cisco Catalyst 385 12P platform

How to install Cisco SMARTnet Solution Support - Extended Service

This is a service contract rather than a software or hardware product installed on your device. Activation is handled through Cisco or an authorized reseller. To initiate coverage, provide your Catalyst 385 12P details, including serial number and SKU/UPC if requested, and ensure the Extended Service is linked to the correct account. Your reseller or Cisco representative will confirm the start date, confirm eligibility, and assign the service to the Catalyst 385 12P in your organization’s account. After activation, you receive service entitlements, access to Cisco’s support portals, and a dedicated support contact for ongoing assistance. You will benefit from proactive alerts, escalation paths, and access to Cisco’s extensive resources to help manage firmware upgrades, hardware replacements, and problem resolution. This process ensures that your network remains under professional management with predictable service levels and a clearly defined path to resolution in case of incidents.

Frequently asked questions

• What is Cisco SMARTnet Solution Support - Extended Service? It is a continuous support contract that provides 24x7 access to Cisco engineers, a four-hour hardware replacement window, and exchanges of parts to keep Catalyst devices like the 385 12P online and performing at peak levels.
• What does 24x7 x 4 Hour mean? It means you have around‑the‑clock access to Cisco technical support with a guaranteed four‑hour response/replacement window for eligible incidents, helping minimize downtime and maintain service levels.
• Is activation required? Yes. Activation is performed through Cisco or an authorized reseller and must be linked to your Catalyst 385 12P via your Cisco account or partner portal, typically requiring device details such as serial number and account information.
• What devices are covered? The service described here is tailored for the Cisco Catalyst 385 12P. Coverage terms are designed to support this platform; additional devices may be covered under the same program if included in your contract.
• What is included in the service? The Extended Service includes replacement parts (via exchange), physical hardware protection, electronic software protection, and 24x7 access to Cisco technical support with a streamlined escalation path for rapid issue resolution.