Cisco SMARTnet Solution Support - Extended Service for Catalyst 9300 24-Port

Protect your Cisco Catalyst 9300 24-Port investment with Cisco SMARTnet Solution Support — Extended Service. This comprehensive coverage delivers reliable hardware and software protection, 8 x 5 support with Next Business Day exchanges, and both physical and electronic assistance to minimize downtime and maximize network uptime. Built to safeguard critical network infrastructure, SMARTnet Extended Service combines fast parts replacement, expert engineering support, and proactive service management to help you maintain performance, security, and compliance across your Catalyst 9300 deployment.

• 8x5x Next Business Day exchange for rapid hardware replacement, ensuring your network stays online during peak business hours. This service level is designed to minimize downtime by dispatching eligible replacement parts and, where applicable, arranging next-business-day delivery to your site or data center.
• Exchange - Parts coverage ensures that defective or failed components are replaced promptly. The program includes access to Cisco-provided replacement parts and the logistics to restore service quickly, reducing the impact of hardware faults on your operations.
• Physical and Electronic protection provides a dual-layer support model that covers tangible on-site hardware issues as well as digital or software-related incidents. This combination helps you safeguard the entire Catalyst 9300 24-Port environment from both hardware faults and operational software concerns.
• Features a replacement service that helps you handle mishaps with minimal disruption. The extended service is designed to streamline incident response, enabling faster diagnosis, escalation, and restoration of services through Cisco's engineering resources and case-management tools.
• Physical service subtype tailored for enterprise networks offers coverage aligned with your deployment realities, including considerations for on-site hardware reliability and remote support needs, so your Catalyst 9300 stack remains protected across diverse locations and configurations.

Technical Details of Cisco SMARTnet Solution Support - Extended Service for Catalyst 9300 24-Port

• Service Coverage: 8x5x Next Business Day Exchange — rapid hardware replacement during standard business hours with expedited delivery.
• Target Product: Cisco Catalyst 9300 24-Port switches (and related devices within the Catalyst 9300 family) covered under the SMARTnet Extended Service contract.
• Support Type: Physical and Electronic — includes on-site or remote hardware support combined with electronic assistance for software and configuration problems.
• Included Benefits: Parts replacement, access to Cisco Technical Assistance Center (TAC), case management through Cisco portals, and diagnostic guidance to restore operations quickly.
• Activation and Reference: Requires a valid Cisco service contract and reference to the product’s UPC or SKU to attach the Catalyst 9300 device to the SMARTnet coverage.
• Scope and Compliance: Designed to help maintain service levels, performance, and security posture for Catalyst 9300 deployments, with contract terms governed by Cisco’s SMARTnet program guidelines.
• Delivery Model: Combines physical support with electronic resources, including online case tracking, knowledge base access, and proactive service communications to keep you informed about status and next steps.
• Renewal and Upgrades: Available for renewal and scalable to accommodate evolving network needs, allowing adjustments to coverage levels consistent with Cisco’s terms and pricing.

How to install Cisco SMARTnet Solution Support - Extended Service for Catalyst 9300 24-Port

Since this is a service contract rather than a software package, there is no installation required for the device itself. Activation is performed through Cisco or an authorized reseller. To activate SMARTnet Extended Service for your Catalyst 9300 24-Port, provide your device identifiers (such as serial numbers and model information) and associate the device with the contracted SMARTnet coverage using the UPC/SKU references. You may also need the contract number and customer details to linkage the Catalyst 9300 to the service profile. Once activated, the coverage becomes active, and you can begin accessing 8x5 technical support, Next Business Day exchange, and electronic resources to manage cases, track progress, and communicate with Cisco TAC as needed.

Frequently asked questions

• What is Cisco SMARTnet Extended Service? Cisco SMARTnet Extended Service is a comprehensive service contract that provides extended hardware and software support, rapid parts replacement, and access to Cisco’s Technical Assistance Center (TAC) to help sustain uptime and performance for covered devices.
• What does 8x5x Next Business Day mean? 8x5 indicates business-hour support (typically during standard business hours on weekdays), while Next Business Day refers to the expedited replacement of eligible parts the next business day after a service request is opened, minimizing downtime.
• Which devices are covered by this service? This extended service is designed for Cisco Catalyst 9300 24-Port switches and related Catalyst 9300 family devices, as specified in the SMARTnet contract terms.
• How do I activate SMARTnet Extended Service? Activation is completed through Cisco or an authorized reseller by providing contract details and device identifiers (such as serial numbers and UPC/SKU) to link the Catalyst 9300 to the service profile.
• Can I renew or upgrade my coverage? Yes. SMARTnet contracts are typically renewable and can be upgraded or adjusted to meet changing network requirements, subject to Cisco’s terms and pricing.