Cisco SMARTnet Solution Support - Extended Service - Service Cisco One Catalyst 3

Experience enterprise-grade reliability with Cisco SMARTnet Solution Support—an Extended Service designed for Cisco One Catalyst 3 deployments. This comprehensive plan pairs fast, proactive hardware replacement with trusted software and technical support, delivering predictable maintenance and minimized downtime for demanding networks. With 8x5 coverage and Next Business Day exchanges, you gain a dependable safety net that keeps your Catalyst 3 infrastructure operating at peak performance, empowering your team to focus on strategic initiatives rather than urgent repairs. The service blends physical and electronic support, along with replacement parts, into a single, streamlined package that simplifies procurement, administration, and ongoing network resilience.

• Fast, predictable replacement — 8x5 coverage with Next Business Day exchanges ensures failed components are swapped quickly, reducing downtime and helping your critical applications stay online when it matters most. This rapid response is designed to support mission-critical workloads on Cisco One Catalyst 3 deployments, enabling faster restoration of services and protecting business continuity.
• Comprehensive coverage — This Extended Service includes both hardware replacement parts and technical support for physical devices and related electronic components. By consolidating hardware, software, and expert assistance under a single contract, you simplify vendor coordination and shorten the path to issue resolution.
• Peace of mind with Cisco expertise — Rely on Cisco-certified engineers and proactive diagnostics to identify potential problems before they impact operations. The service emphasizes reliable issue resolution, strategic guidance, and access to a wealth of Cisco knowledge, helping you optimize performance and security across your Catalyst 3 ecosystem.
• Tailored for Cisco One Catalyst 3 — The Extended Service is specifically aligned with the Catalyst 3 platform, focusing on maintaining throughput, reliability, and security in data center and campus networks. It supports ongoing device health checks, firmware updates, and compatibility with your Catalyst 3 roadmap.
• Simple management, scalable coverage — A straightforward service agreement with clear SLAs and streamlined administration makes it easy to scale coverage as your network grows. Whether you’re expanding deployments or refreshing aging hardware, this SMARTnet extension keeps your support aligned with your evolving environment.

Technical Details of Cisco SMARTnet Solution Support - Extended Service - Service Cisco One Catalyst 3

• SKU/UPC: Not provided in product details
• Service Level: 8x5x Next Business Day Exchange
• Coverage Type: Parts included; Physical hardware support and electronic/software support
• Service Subtype: Physical service
• Primary Benefit: Peace of mind through dependable efficiency and rapid issue resolution

How to Install Cisco SMARTnet Solution Support - Extended Service - Service Cisco One Catalyst 3

• Verify that your Cisco One Catalyst 3 devices are enrolled under the appropriate SMARTnet Extended Service contract and that your account details match the device serial numbers and models.
• Confirm the requested service level (8x5 with Next Business Day exchange) and obtain the service contract number from your Cisco account portal or authorized partner.
• Gather essential device identifiers (model, serial number, location) and a concise description of current issues or maintenance goals to accelerate routing to the correct technical team.
• Contact Cisco TAC or your authorized reseller to activate or transfer coverage, then follow the guided process to initiate the exchange or service request as required by the contract.
• Once a replacement or service event is completed, verify that the device is functioning as expected and that the new parts or updated software are properly integrated into your network management tools.

Frequently asked questions

• Q: What is included in Cisco SMARTnet Solution Support - Extended Service for Cisco One Catalyst 3?

  A: It combines hardware replacement parts, technical support (including software and configuration guidance where applicable), and incident management with 8x5 coverage and Next Business Day exchanges to keep Catalyst 3 deployments operational and secure.

• Q: How does Next Business Day exchange work?

  A: When a supported device fails, Cisco arranges a replacement part or device to be shipped for delivery the next business day, subject to regional availability and service terms. The goal is to minimize downtime and restore service quickly.

• Q: Which devices are covered under this service?

  A: The coverage is oriented toward Cisco One Catalyst 3 deployments as specified in the service contract. It typically includes eligible Catalyst 3 hardware components and related software support required for maintaining operations.

• Q: How do I renew or extend the service?

  A: Renewals or extensions are typically managed through your Cisco account portal or via your authorized Cisco partner. You will receive updated terms, new SLA details, and a seamless continuation of coverage.

• Q: Can this service be customized for multi-site environments?

  A: Yes. The SMARTnet Extended Service can often be tailored to multi-site Catalyst 3 deployments, with centralized administration and contracts that fit your organization’s scale and geographic footprint. Consult your Cisco representative for a precise configuration.