Cisco SMARTnet Solution Support - Extended Service

Ensure your Cisco deployment stays aligned with your business goals by choosing Cisco SMARTnet Solution Support – Extended Service. Designed for Cisco One Catalyst 365 environments, this offering delivers reliable, predictable maintenance with a focus on minimizing downtime and preserving your investments. With 8 x 5 support and Next Business Day exchanges for parts, you gain rapid access to specialist expertise and streamlined service delivery that helps you keep critical network operations up and running.

• 8 x 5 coverage with Next Business Day exchanges: Benefit from business-hour support and rapid hardware replacement to reduce downtime when issues arise, keeping your Catalyst 365 infrastructure operating smoothly.
• Predictable total cost of ownership: A comprehensive extended service plan helps you budget confidently by minimizing surprise repair expenses and ensuring ongoing asset reliability.
• Physical and electronic support included: Access both tangible replacement parts and remote assistance to resolve problems quickly and efficiently, minimizing disruption to your network.
• Optimized for Cisco One Catalyst 365: Tailored service and coverage that align with the unique needs of Catalyst 365 deployments, helping you maintain performance and compatibility.
• Streamlined service experience: Simplified procurement, clear service levels, and fast escalation paths mean your team spends less time managing support and more time delivering results.

Technical Details of Cisco SMARTnet Solution Support - Extended Service

• Coverage: 8 x 5 x Next Business Day - Exchange - Parts - Physical, Electronic
• Product alignment: Cisco One Catalyst 365 platform
• Support channels: Telephonic and electronic assistance during business hours
• Response and resolution emphasis: Rapid parts replacement with proactive problem diagnosis when available
• Service scope: Hardware exchange and remote technical support to keep devices, software, and configurations operating effectively

How to install Cisco SMARTnet Solution Support – Extended Service

Activating this extended service is designed to be straightforward, with emphasis on quick enrollment and fast access to Cisco experts when needed. Follow these steps to get started and ensure seamless coverage for your Cisco One Catalyst 365 environment:

• Verify eligibility and scope: Confirm that your Catalyst 365 devices and related components are within the SMARTnet Extended Service coverage window and eligible for Next Business Day exchanges.
• Gather essential information: Collect device serial numbers, model identifiers, and the contract or order number associated with the SMARTnet extension to facilitate activation and future service requests.
• Register or activate the service: Work with your Cisco account manager or preferred partner to register the Extended Service, ensuring the contract details are accurately recorded in the system.
• Define service notification preferences: Set up how you’ll be alerted about service events, renewal reminders, and any required maintenance windows to minimize impact on operations.
• Prepare for exchange workflow: In the event of hardware failure, have your authorized contact readiness in place for Next Business Day exchanges, including shipping addresses and on-site access details if required.
• Document and align with internal teams: Notify your IT, procurement, and facilities teams about the extended coverage so they know how to request support and manage replacements efficiently.

Frequently asked questions

• What is included in Cisco SMARTnet Solution Support - Extended Service?
  The plan provides 8 x 5 support with Next Business Day exchanges for parts, covering both physical hardware and electronic support for Cisco One Catalyst 365 devices. It is designed to help you maintain uptime, manage costs, and access Cisco experts when you need them.
• How does Next Business Day exchange work?
  If a covered component fails, Cisco coordinates a hardware exchange to replace the faulty part, typically within the next business day. Shipping and logistics are arranged to minimize disruption and downtime.
• Is this service suitable for small, medium, or large networks?
  The Extended Service is adaptable to various network sizes that rely on Cisco One Catalyst 365 solutions. It provides scalable support that helps organizations predict expenses and maintain performance across progressively larger deployments.
• How do I activate and manage my coverage?
  Activation is completed through your Cisco account team or authorized partner. After activation, you’ll receive guidance on how to request service, track exchanges, and access online resources and technical assistance.
• What kind of support channels are available?
  Support is available through 8 x 5 business hours via phone and electronic channels, with escalation paths to ensure timely issue resolution and part replacements when required.
• Can I add additional devices to the Extended Service?
  Yes, you can expand coverage to include more Catalyst 365 devices or related components, subject to eligibility and contract terms. Consult your Cisco representative for options and pricing.