Cisco SMARTnet Solution Support - Extended Service - UC License, Cube-10

Unlock enterprise-grade reliability for your Cisco Unified Communications environment with the Cisco SMARTnet Solution Support - Extended Service. This comprehensive support offering is designed to minimize downtime, accelerate issue resolution, and simplify ongoing maintenance for Cube-10 deployments. With 24x7x4-hour coverage, proactive alerts, and a flexible mix of physical and electronic service options, this extended service helps ensure your UC infrastructure stays up-to-date, secure, and performing at peak efficiency. Whether you’re managing a small business or a large-scale enterprise, SMARTnet Extended Service delivers the confidence that comes from knowing you have Cisco’s technical expertise and parts availability at your side around the clock.

Key benefits of choosing Cisco SMARTnet Extended Service include continuous access to Cisco’s technical assistance center, fast response times, and a streamlined process for hardware exchanges and part replacements. The service is tailored to support Cisco Unified Communications ecosystems, including Cube-10 licensing, helping you maintain compliance and compatibility as your network evolves. By combining technical expertise with reliable replacement services, this offering enables you to focus on core business priorities while Cisco handles the heavy lifting of incident resolution, hardware remediation, and software updates.

• 24x7x4-hour expert technical support with prioritized response times to help you resolve critical issues faster and minimize downtime. This coverage is backed by Cisco TAC and leverages a robust knowledge base, ensuring you receive authoritative guidance for your UC environment.
• Exchange service with timely hardware replacement to reduce MTTR (mean time to repair). If a device or component fails, Cisco SMARTnet Extended Service facilitates hardware exchanges and part replacements to restore service levels quickly, often without requiring on-site visits.
• Flexible service subtypes that include Physical and Electronic options. Physical service supports on-site or field replacements, while Electronic service covers software updates, licenses, and remote diagnostics—giving you the right mix for your deployment model and operations team.
• UC License alignment for Cube-10 configurations. The offering is designed to complement Cisco Unified Communications deployments, ensuring licensing, compatibility, and support alignment with Cube-10 or related UC technology stacks.
• Comprehensive coverage and proactive support to boost uptime, reduce risk, and simplify procurement. With replacement service included and continuous coverage, you can rely on a consistent support experience that aligns with your business priorities and SLAs.

Technical Details of Cisco SMARTnet Solution Support - Extended Service - UC Lic, Cube-10

• Service type: Extended service with 24x7x4-hour technical support and hardware exchange options.
• Coverage scope: Designed for Cisco devices and configurations within Cisco Unified Communications environments, including Cube-10 licensing.
• Response and resolution: Priority access to Cisco TAC with SLA-based response times for critical issues, plus guidance and escalation as needed.
• Hardware and parts: Exchange-enabled service with hardware replacements and access to required parts to restore functionality.
• Service subtypes: Includes Physical and Electronic service options to fit on-site deployment needs and remote management preferences.
• Licensing and compliance: UC License support integrated with Cube-10 configurations to maintain license alignment and feature availability.
• Delivery and administration: Coverage managed through the Cisco Support ecosystem, with entitlement tracking, ticketing, and renewal options available through your Cisco account.

How to Install Cisco SMARTnet Solution Support - Extended Service

1. Confirm eligibility and activate the Extended Service through your Cisco account or authorized distributor portal. Ensure you have the correct product identifiers (including UC License and Cube-10 references) ready for activation.
2. Register the Cube-10 UC license within your Cisco Unified Communications deployment to align licensing with SMARTnet coverage. This helps ensure feature support and entitlement tracking across your UC topology.
3. Coordinate with Cisco TAC to enable 24x7x4 support and the desired exchange service attachments for your hardware footprint. Provide asset details, serial numbers, and location information to streamline the onboarding process.
4. Configure service entitlement in the Cisco Support Center. Link the correct UC Lic and Cube-10 records to your SMARTnet profile so you receive accurate recommendations, updates, and issue routing.
5. Verify and validate coverage. Open a test ticket to confirm response times and escalation paths, and schedule renewal checks to maintain uninterrupted coverage as your environment grows.

Frequently asked questions

• What does Cisco SMARTnet Extended Service cover? It provides around-the-clock technical support, hardware exchanges, and replacement services for Cisco products within a Cisco Unified Communications environment, including UC License and Cube-10 configurations. The service is designed to minimize downtime and accelerate problem resolution through direct access to Cisco TAC and ongoing firmware and software updates where applicable.
• Is this service compatible with my Cube-10 deployment? Yes. This Extended Service is specifically designed to support Cisco UC deployments and Cube-10 licensing, ensuring alignment between license management, hardware support, and software updates.
• What response times can I expect? You can expect SLA-based response times for critical issues under 24x7x4-hour coverage. The exact response and resolution timelines depend on issue severity, asset type, and service level agreement with Cisco.
• What is included in the replacement service? Replacement service includes hardware exchanges and both physical and electronic support options. This helps minimize downtime by providing prompt hardware remediation and remote assistance to accelerate recovery.
• How do I activate and manage SMARTnet Extended Service? Activation and management are done through your Cisco account or authorized distributor portal. You’ll register the UC License and Cube-10 records, link assets to your SMARTnet entitlement, and leverage the Cisco Support Center for ongoing management, ticketing, and renewal.