Cisco SMARTnet Solution Support - Extended Service - Service x 10g Base Bun

CiscoSKU: 11370053

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Sale price$2,271.09

Description

Cisco SMARTnet Solution Support - Extended Service - Service x 10g Base Bun

Experience enterprise-grade protection and peace of mind with Cisco SMARTnet Solution Support — Extended Service for the Service x 10g Base Bun. This comprehensive coverage combines 8x5 support with Next Business Day hardware exchange, guaranteed access to Cisco’s Technical Assistance Center (TAC), and both physical and electronic service options. Designed for high-availability networks that demand rapid issue resolution, this extended service ensures your 10G base infrastructure stays online, up-to-date, and optimized for performance. Whether you operate a large enterprise, data center, or service provider environment, this plan delivers predictable support, faster maintenance cycles, and reduced downtime so your business can focus on delivering value rather than chasing repairs.

  • 8x5 availability with Next Business Day exchanges — Ensure critical network components are repaired or replaced quickly, minimizing downtime and maximizing uptime for your 10G base Bun infrastructure. With Next Business Day on-site or rapid ship options, your network stays resilient in the face of hardware failures or performance anomalies.
  • Parts included with comprehensive coverage — Replacement parts are provided as part of the service, reducing wait times and simplifying procurement. Spares and engineering-grade components are delivered to your site or data center, ensuring rapid restoration of service and consistent network performance.
  • Physical and electronic service options — A flexible service model that supports both hands-on, on-site hardware intervention and electronic access for software updates, licensing assistance, and remote problem diagnosis. This dual approach delivers speed and depth of coverage, regardless of location or deployment.
  • TAC access for expert guidance — Direct access to Cisco’s Technical Assistance Center (TAC) means you can escalate issues to highly trained engineers who specialize in Cisco networking and security products. This support accelerates problem diagnosis, root-cause analysis, and resolution, helping you maintain mission-critical services with confidence.
  • Optimized for 10G base infrastructure — Specifically designed to protect and maximize performance of 10 Gigabit Ethernet deployments, including base Bun configurations. The extended service aligns with typical enterprise and data center topologies, delivering tailored expertise, proactive advisories, and software updates that keep your network ahead of evolving demands.

Technical Details of Cisco SMARTnet Solution Support - Extended Service - Service x 10g Base Bun

  • Service Level: 8x5 coverage with Next Business Day (NBD) hardware exchange. This ensures rapid response to hardware faults and minimizes downtime during business hours and peak operations.
  • Service Type: Exchange — Parts — Physical, Electronic. Replacement parts are provided, and electronic services include remote diagnostics, software updates, and configuration assistance as part of the coverage.
  • Coverage Scope: Global availability to support multinational deployments and distributed data center environments, with consistent service terms across regions.
  • Delivery Model: On-site hardware replacement or electronic delivery for software and licensing-related aspects, enabling adaptable service execution based on site needs and asset type.
  • Included Replacement Service: Replacement or exchange of defective components under the SMARTnet extended service terms, to restore service levels promptly and reduce mean time to repair (MTTR).
  • Support Sub Type: Physical and electronic service options catered to both hardware legacies and current-generation components within the 10g base Bun ecosystem.

How to install Cisco SMARTnet Solution Support - Extended Service - Service x 10g Base Bun

Activating this extended service is designed to be straightforward and quick, ensuring your network is covered with minimal disruption. Follow these steps to activate and optimize SMARTnet for your 10G base Bun deployment:

  • Confirm eligibility and contract status — Verify your Cisco account is authorized for SMARTnet Extended Service and that the Service x 10g Base Bun is registered under the correct contract or service tag. Ensure that the asset details, serial numbers, and site locations are accurate in your Cisco or partner portal.
  • Associate the service to your 10G base Bun — Work with your Cisco account team or authorized partner to attach the Extended Service to the exact 10G base Bun configuration. This ensures that all required components, licenses, and coverage terms apply to the correct hardware base.
  • Choose preferred service delivery options — Decide between on-site hardware exchange or electronic/remote support for software-related components. Align your preference with the criticality of the site, data sensitivity, and available maintenance windows.
  • Provide asset and contact details — Supply asset IDs, site contacts, and escalation paths. This information helps TAC route cases efficiently and ensures your team receives timely updates during a service event.
  • Set up monitoring and notification preferences — Establish alerts for hardware health, warranty changes, and software updates. Integrate with your existing network management system where possible to streamline ticket creation and status visibility.
  • Educate your team on coverage benefits — Share the Service Level Agreement (SLA) terms, response times, and exchange procedures with network operations staff. Understanding the workflow reduces response times and improves incident handling during critical events.
  • Document and review post-activation — After activation, perform a quick service review to confirm the scope, confirm delivery timelines for parts, and ensure access to TAC resources is functioning as expected.

Frequently asked questions

  • Q: What is Cisco SMARTnet Extended Service for 10g base Bun? A: It is an enhanced support contract that provides 8x5 coverage with Next Business Day hardware exchange, including both physical and electronic service options, specifically tailored for Cisco 10G base Bun deployments. It combines hardware replacement, software updates, and expert TAC access to minimize downtime and sustain high network performance.
  • Q: What does 8x5 coverage mean? A: 8x5 coverage means support is available eight hours a day, five days a week. During those business hours, you can contact Cisco TAC for assistance, and urgent hardware exchanges are coordinated to minimize disruption. Next Business Day exchanges help restore service quickly when hardware faults occur.
  • Q: Do I need to be in a specific region to receive this service? A: The service is designed for global coverage, allowing multinational deployments to benefit from consistent terms, access to TAC, and standardized escalation procedures regardless of site location.
  • Q: What items are included in the replacement service? A: Replacement parts are provided as part of the Extended Service. Depending on the issue, you may receive on-site exchanges or electronic delivery of software and licensing components to restore functionality.
  • Q: How do I activate or enroll in this service? A: Activation typically involves coordinating with your Cisco account team or authorized partner, attaching the service to your 10g base Bun asset, and confirming preferred delivery methods. After activation, you’ll gain access to TAC resources and ongoing software updates as part of the coverage.
  • Q: Can this service be used for both hardware and software issues? A: Yes. The Extended Service covers hardware replacement via exchanges and software-related support, such as updates and configuration guidance, to ensure the entire 10G base Bun stack remains current and functioning optimally.

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