Cisco SMARTnet Total Care - Extended Service - 3 Year - Service

The Cisco SMARTnet Total Care - Extended Service - 3 Year - Service is the ultimate solution for businesses striving to bolster their network infrastructure's reliability and performance. With this service, organizations can enjoy proactive support that not only addresses current issues but also prevents potential problems, ensuring smooth and uninterrupted operations. Featuring award-winning technical assistance and intelligent capabilities, this service allows you to concentrate on innovation while we expertly manage your network requirements.

• Proactive Support: Enjoy peace of mind with comprehensive support designed to anticipate and resolve issues before they impact your business operations.
• Enhanced Operational Efficiency: Improve your operational workflows with access to crucial technical resources and smart capabilities, allowing you to devote more time to business innovation.
• Next Business Day Parts Replacement: Benefit from a 9x5 service response time, ensuring that parts are replaced swiftly to minimize downtime and keep your network running smoothly.
• Comprehensive Technical Assistance: Access dedicated phone support that helps you navigate and resolve any technical challenges, ensuring maximum productivity.
• Long-term Reliability: With a service duration of three years, you can rest assured knowing that your network infrastructure will be supported consistently for years to come.

Technical Details

• Service Type: Electronic service sub type
• Service Duration: 3 Years
• Parts Replacement Availability: Next Business Day, 9x5 service
• Support Features: Phone support for technical assistance
• Usability: Designed for maximum efficiency and reliability

How to Install

To take advantage of the Cisco SMARTnet Total Care service, follow these simple steps:

1. Purchase the Cisco SMARTnet Total Care service through an authorized Cisco partner or retailer.
2. Register your service contract on the Cisco support website using the contract number provided at purchase.
3. Ensure your network hardware is eligible for SMARTnet support by checking the Cisco software and hardware compatibility list.
4. After registration, you will have access to online resources and support options to enhance your experience.
5. If needed, contact Cisco support for further assistance with implementation or any questions you may have.

Frequently Asked Questions

• What is included in the Cisco SMARTnet Total Care service? The service includes 24/7 technical support, access to online resources, next business day parts replacement, and proactive support to help maintain your network infrastructure.
• How do I manage my service contract? You can manage your service contract through the Cisco support portal, where you can view your contract details, access support resources, and request assistance.
• Is there a limit to the number of incidents I can report? No, there is no limit to the number of incidents you can report when you have a SMARTnet contract. You can request support whenever necessary.
• Can I transfer my service contract if I sell my hardware? Yes, service contracts can typically be transferred. It's best to consult with Cisco support for guidance on the transfer process.
• What happens after my three-year service duration? At the end of the three-year service duration, you may renew your SMARTnet Total Care contract to continue receiving support and protection for your network infrastructure.