Cisco SMARTnet Total Care Extended Service 3 Year for Cisco Catalyst 9300 24-Port P

Experience enterprise-grade reliability with Cisco SMARTnet Total Care Extended Service for the Cisco Catalyst 9300 24-Port P. This 3-year service extension delivers proactive, managed support that helps networks stay ahead of issues, streamline IT operations, and protect your investment in mission-critical infrastructure. With Smart Net Total Care, you gain more than just help desk assistance—you receive a comprehensive entitlement to smart capabilities, rapid problem resolution, and ongoing access to Cisco’s expansive knowledge base, software updates, and expert TAC engineers. Designed for busy IT environments, this extended service keeps your Catalyst 9300 platform running smoothly, minimizes downtime, and ensures you can focus on strategic initiatives rather than reactive firefighting. By combining 24/7 technical support with proactive monitoring and flexible service options, SMARTnet Total Care helps you optimize performance, security, and availability across your campus and data center networks.

• Proactive, proactive support that reduces downtime: With 24/7 access to Cisco’s Technical Assistance Center (TAC), you get expert guidance to troubleshoot and resolve issues before they impact users. Smart Net Total Care leverages proactive alerts, device health monitoring, and knowledge-based troubleshooting to identify potential problems early, allowing your team to address root causes rather than chasing symptoms.
• Comprehensive coverage for hardware and software: This 3-year extended service includes entitlements to hardware replacement options and software maintenance. You’ll receive access to the latest software releases, security patches, and bug fixes, ensuring your Catalyst 9300 24-Port P remains compatible with evolving network requirements and security standards.
• Operational efficiency through a centralized service experience: The Smart Net Total Care portfolio consolidates service requests, asset management, and software updates into a single, streamlined workflow. Enjoy easier license tracking, warranty status, and renewal management, plus consolidated reporting that helps you optimize network spend and capacity planning.
• Business continuity backed by predictable SLAs: With a 3-year term, you gain long-term stability and predictable budgeting for support needs. The service aligns with Cisco’s standards for response times and escalation, which helps you maintain service levels during critical periods and avoid unexpected costs from outages or extended downtime.
• Scalability and flexibility to match your network: This extended service for the Cisco Catalyst 9300 24-Port P is designed to be compatible with growing network environments. As you add devices or expand their roles, you can often extend coverage to new hardware without renegotiating from scratch, simplifying procurement and ensuring consistent support across the stack.

Technical Details of Cisco SMARTnet Total Care Extended Service - 3 Year - Service 9300 24-port P

• Coverage Type: Extended Service under Cisco SMARTnet Total Care
• Contract Duration: 3 Years
• Device Family: Cisco Catalyst 9300, 24-Port P Series
• Included Services: 24x7 access to Cisco TAC, hardware replacement options, software updates and maintenance, access to Smart Net Total Care portal and knowledge resources
• Notes: Specifications may vary by SKU; confirm exact coverage terms with your Cisco reseller or account representative

How to activate and enroll in Cisco SMARTnet Total Care Extended Service

• Step 1: Verify eligibility and ensure your Catalyst 9300 24-Port P device is enrolled in the Cisco Smart Net Total Care program.
• Step 2: Gather essential details such as device serial numbers, SKU/model identifiers, and your Cisco account information to initiate enrollment.
• Step 3: Activate coverage through your Cisco reseller, Cisco Smart Services portal, or the Cisco account portal provided by your vendor. Ensure the contract start date and term align with procurement records.
• Step 4: Configure notification preferences and escalation contacts within the portal so alerts reach the right teams in your organization when issues arise.
• Step 5: Validate entitlements, including hardware replacement options and software update access, and confirm any prerequisites for service level commitments (SLA) based on your deployment and uptime requirements.
• Step 6: Maintain asset inventory and renewal reminders to ensure continuous coverage without gaps, especially when adding new Catalyst 9300 devices or expanding the network.

Frequently asked questions

• What is Cisco SMARTnet Total Care Extended Service? It is a comprehensive, long-term support contract that provides 24x7 technical assistance, hardware replacement options, software updates, and access to Cisco’s smart capabilities and TAC resources for covered devices.
• What does the 3-year term cover? The 3-year term covers ongoing support for the specified hardware (Catalyst 9300 24-Port P) and software maintenance, including access to updates, proactive monitoring, and incident response within the defined service levels.
• Which hardware and software are included? Coverage generally includes the covered Catalyst 9300 24-Port P device and its licensed software maintenance, with eligibility for hardware replacement options and software updates. Exact terms depend on SKU and regional program terms.
• Can I extend coverage to other devices? Yes, you can often add additional Cisco devices under SMARTnet Total Care or renew/transfer terms as your network evolves. Coordinate with your Cisco reseller to align terms and pricing.
• How quickly is hardware replacement performed? Response and replacement times vary by service level and location. Cisco SMARTnet typically offers defined SLA options that prioritize rapid hardware replacement to minimize downtime, subject to stock and service tier.
• How do I activate or renew SMARTnet coverage? Activation and renewal are typically performed through your Cisco account, the Cisco Smart Services portal, or your authorized reseller. You’ll need device identifiers and account details to complete enrollment.
• Is this service compatible with other Cisco support programs? SMARTnet Total Care is designed to complement other Cisco support offerings, but applicability and compatibility depend on your specific contract terms and device lineup. Check with your account representative for a tailored solution.