Cisco Software Application Support - 1 Year for Cisco Security Manager

Keep your Cisco Security Manager environment running at peak efficiency with a full year of dedicated software application support. This service provides 24x7 technical assistance, predictable budgeting, and streamlined electronic service to help you maintain a secure, compliant, and high-performing security posture. Designed for enterprise deployments, this support plan ensures you’re never left waiting during critical moments and that your continued investments deliver maximum value over time.

• 24x7 Technical Support — Gain round-the-clock access to Cisco's seasoned engineers who specialize in Cisco Security Manager and related software. This continuous support ensures critical incidents are triaged quickly, expert guidance is provided, and you receive timely recommendations to minimize downtime and keep your security operations moving forward.
• One-Year Coverage — The plan covers your software applications for a full 12 months from activation, delivering ongoing maintenance, timely assistance, and access to expert expertise to sustain reliability across your security stack.
• Predictable Total Cost of Ownership — A clear, annual pricing model helps IT budgets forecast expenses, avoid surprise maintenance charges, and align support with budgeting cycles while ensuring you receive comprehensive coverage throughout the year.
• Phone Support and Rapid Response — Direct telephone access to experienced Cisco engineers for fast triage, targeted troubleshooting, and precise guidance to resume normal operations without extended interruptions.
• Electronic Service Sub Type — Digital-first service delivery that accelerates case handling, enhances communication, and provides a streamlined experience tailored to the needs of modern security operations teams.

Technical Details of Cisco Software Application Support

• Specifications are not available in the provided data. Please refer to official Cisco product documentation or the vendor's specifications for exact technical details, including coverage terms and eligibility.

How to Install Cisco Software Application Support

Because this is a service plan rather than a software installation, there is no installation process required on your systems. To activate, complete the purchase and collaborate with Cisco or your account representative to enroll your Cisco Security Manager deployment in the 1-year support program. Once activated, the support entitlement is applied to your eligible devices and software, enabling immediate access to 24x7 technical assistance and associated benefits.

Frequently Asked Questions

• What is included in Cisco Software Application Support - 1 Year? The service provides 24x7 technical support, ongoing maintenance, and access to Cisco engineers for a full year, aimed at keeping Cisco Security Manager and related software up-to-date and functioning smoothly.
• Is this service required for all Cisco Security Manager installations? It is an optional support plan customers can purchase to ensure ongoing assistance, proactive maintenance, and a predictable support path.
• Does the plan cover software updates? Coverage for software updates and upgrade support is typically included as part of the service terms and should be confirmed during purchase with your Cisco account representative.
• How do I activate the service? Activation is handled through the purchase process with Cisco or your Cisco partner; once activated, you’ll receive entitlement and service contact details to access support.
• What if I have a critical incident? You can contact the 24x7 phone support line to open a case; Cisco engineers will work to triage and resolve the issue promptly to minimize downtime and maintain security operations.