Description
Cisco Software Application Support Plus Upgrades (SASU) - 1 Year - Service
Experience uninterrupted performance and streamlined budgeting with Cisco Software Application Support Plus Upgrades (SASU) for a full year. This comprehensive service is designed to keep your Cisco software applications running at peak efficiency, with guaranteed 24x7 technical assistance, proactive maintenance, and seamless upgrades. SASU delivers more than generic support — it provides a structured, proactive partnership that protects your investment, minimizes downtime, and optimizes the total cost of ownership across your Cisco ecosystem. By combining round-the-clock technical expertise with timely upgrades and reliable escalation, SASU helps IT teams maintain security, compatibility, and performance in a dynamic networking environment. Whether you’re managing data centers, branch offices, or cloud-integrated deployments, SASU ensures that your software remains current, secure, and fully supported, so your organization can focus on strategic initiatives rather than reactive troubleshooting. This one-year service includes electronic and physical maintenance coverage where applicable, and includes dedicated phone support to resolve issues quickly, preserving business continuity and user productivity. With SASU, you gain predictable budgeting through a single annual fee, clear service levels, and access to Cisco’s world-class engineering resources when you need them most. Protect your software investments with proactive health checks, regular software upgrades, and a service model that scales with your Cisco deployment—without surprise costs or unexpected downtime.
- 24x7 global technical support with rapid escalation and proactive problem diagnosis to minimize downtime. Cisco engineers are available around the clock to investigate, diagnose, and resolve issues that may impact critical applications, ensuring your environment remains stable and secure no matter the time or day.
- Phone support included to resolve your problems quickly and efficiently. SASU provides direct access to Cisco experts, reducing the “finger-point” delays often encountered with multi-vendor environments, and accelerating incident resolution with clear ownership and authoritative guidance.
- Software upgrades included as part of the service. Stay current with the latest features, security patches, and interoperability enhancements for your Cisco software applications, helping you benefit from new capabilities while maintaining compatibility with your existing infrastructure.
- Predictable total cost of ownership with a single, annual fee. SASU consolidates maintenance, upgrades, and support into a straightforward budgeting line item, reducing unexpected expenses and simplifying procurement and renewal planning.
- Electronic and physical maintenance coverage integrated into the service. Where applicable, SASU combines software support with proactive hardware health checks and maintenance guidance, helping to extend the life of devices and ensure reliable performance across Cisco deployments.
Technical Details of Cisco SASU 1 Year
- Get this information from the "specifications" section of the product from https://ec.synnex.com/ using product "UPC" or "SKU" as reference
How to install Cisco SASU
- Step 1: Verify eligibility and confirm that SASU is available for your Cisco software product, region, and existing license terms. Review any prerequisites or carrier/partner requirements so activation proceeds smoothly.
- Step 2: Initiate activation with Cisco or an authorized reseller. Provide the necessary product identifiers (license keys, serial numbers, and model information) and select your desired service start date. Clear documentation helps reduce delays during onboarding.
- Step 3: Align service entitlements with your deployment. Ensure that the SASU coverage matches the software components in use, and designate service contacts, escalation paths, and preferred communication channels to enable swift support when incidents occur.
- Step 4: Configure environment readiness for 24x7 coverage. Set up remote access, monitoring configurations, alerting thresholds, and any required administrative permissions so Cisco engineers can investigate and respond without friction.
- Step 5: Review service level agreements and renewal options. Understand response times by severity, maintenance windows, and upgrade cadences, and plan for automatic renewal discussions to maintain uninterrupted support.
Frequently asked questions
- Q: What is Cisco SASU and what does it cover?
- A: Cisco SASU is a 1-year Software Application Support Plus Upgrades service that provides 24x7 technical assistance, ongoing software upgrades, and comprehensive support for eligible Cisco software applications. It includes phone support and coverage designed to keep your systems current, secure, and performing at peak levels.
- Q: Is SASU renewable after one year?
- A: Yes. SASU can be renewed to continue receiving upgrades, ongoing support, and coverage for critical software applications, subject to Cisco terms and eligibility for renewal.
- Q: Does SASU include hardware maintenance?
- A: SASU primarily focuses on software application support and upgrades. Electronic and physical maintenance for eligible hardware components may be included where specified in the contract, with the service scope defined in the agreement.
- Q: How quickly can I expect response times?
- A: Response times are 24x7 for critical issues, with service levels defined in the service-level agreement and tailored to the severity of the problem. Non-critical issues receive correspondingly defined response windows to ensure timely resolution.
- Q: Do I need to have a Cisco service contract to purchase SASU?
- A: SASU is typically purchased alongside existing Cisco software licensing and support arrangements. Eligibility and terms apply, so review your current contracts and coordinate with Cisco or an authorized partner to determine the best fit for your environment.
- Q: How does SASU differ from standard software maintenance?
- A: SASU combines perpetual upgrade rights with around-the-clock technical support within a defined 1-year term, focusing specifically on software application upgrades and rapid access to Cisco engineers, which can streamline maintenance and reduce operational risk compared with generic maintenance options.
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