Cisco Software Application Support Plus Upgrades (SASU) - 1 Year - Service

Ensure uninterrupted Cisco software operations with Cisco Software Application Support Plus Upgrades (SASU). This 1-year service delivers reliable, proactive technical assistance for software applications, upgrades, and critical issues. With 24x7 access to Cisco-certified engineers by phone, you gain rapid problem resolution, minimized downtime, and peace of mind that your environment stays current and compliant. SASU combines ongoing maintenance with upgrade rights to help you maximize your Cisco software investments and stay ahead of evolving requirements. Designed for enterprise IT teams and partners, SASU is the dependable backbone for resilient software management in complex Cisco ecosystems.

• With SASU, you gain 24/7 access to Cisco-certified technical engineers who specialize in Cisco software applications. Regardless of time zone, holidays, or incident severity, you receive prompt guidance, live troubleshooting, and step-by-step remediation plans. The round-the-clock coverage is crafted for mission-critical environments where downtime translates into operational or financial impact. Through proactive monitoring and rapid escalation to senior engineers when needed, SASU helps ensure complex software issues are diagnosed quickly, root causes identified, and verified fixes implemented with minimal disruption to production systems. This service supports IT operations teams across multiple sites, reducing mean time to repair (MTTR) and optimizing service levels.
• Phone support is a core pillar of SASU, providing direct, real-time communication with Cisco experts. You can reach a dedicated support line and speak with engineers who understand Cisco software lifecycles, licensing, and deployment scenarios. The phone channel enables fast symptom discussion, log collection, and remediation planning, reducing the time required to triage issues that impact end users. Counselors guide configuration checks, compatibility validation with installed modules, and safe rollback procedures when necessary. The availability of phone support contributes to dependable efficiency, letting your IT staff stay focused on strategic tasks while engineering handles urgent technical needs.
• Upgrade coverage is included for the entire 12-month term. This means you are entitled to receive the latest software upgrades, security patches, and feature enhancements for the covered Cisco applications without separate upgrade fees. With upgrades, you maintain compatibility with evolving Cisco product portfolios, comply with supported configurations, and reduce the risk of security vulnerabilities. The upgrade process is designed to be seamless, with clear change management guidance and minimal service disruption, so your applications can take advantage of improvements as soon as they are released. This helps safeguard performance, reliability, and interoperability within multi-vendor environments.
• Electronic service delivery streamlines activation, renewal, and management. All requests, case management, and service actions occur in an electronic portal, giving your team transparency and traceability. You receive timely confirmations, status updates, and escalation notes without manual paperwork. The portal consolidates entitlements, maintenance windows, and recommended next steps, enabling efficient coordination with IT stakeholders. This electronic approach reduces administrative overhead, simplifies renewals, and improves governance by maintaining an auditable trail of communications, decisions, and outcomes for compliance and reporting.
• Choosing SASU is a strategic risk-management decision that aligns with enterprise IT governance. By consolidating access to Cisco support, you gain predictable service levels, improved incident handling, and a framework for proactive maintenance. The 1-year service provides a stable foundation for ongoing software investments, reducing the likelihood of unsupported configurations and late patches. It also supports continuity planning by ensuring critical Cisco software remains covered during peak project cycles or budget reviews. With SASU, you can balance cost, coverage, and performance, enabling faster root cause analysis and enhanced user experience across your organization.

Technical Details of Cisco Software Application Support Plus Upgrades (SASU) - 1 Year - Service

• UPC/SKU: Not provided
• Delivery Method: Electronic service
• Support Coverage: 24x7 technical support
• Service Type: Software Application Support Plus Upgrades
• Term: 1 Year (SASU)

How to activate and use Cisco Software Application Support Plus Upgrades (SASU) - 1 Year - Service

To begin using SASU, ensure your Cisco software portfolio is eligible and the SASU term is active in your Cisco account. Suggested steps to get started:

• Verify your order and service entitlement in the Cisco Commerce or partner portal, ensuring the SASU term corresponds to the correct product instances.
• Sign in to your Cisco account or create one if you don’t have an existing account associated with the purchase.
• Register the SASU entitlement against the relevant Cisco software product(s) using the activation code or order reference provided in your confirmation.
• Submit any required verification information and await entitlement validation from Cisco engineering, who will assign your dedicated support channel.
• Save the primary support phone line and ensure your escalation contact is up to date so you can quickly reach Cisco-certified engineers for triage, diagnostics, and remediation.
• Monitor service status through the electronic service portal; you will receive status updates and escalation notes in real time to keep stakeholders informed.

Frequently Asked Questions

• What does Cisco SASU include? Cisco SASU provides 1-year access to ongoing technical support for Cisco software applications, with upgrades included, delivered through 24x7 phone support and electronic service management.
• How long does SASU last? The standard SASU term is 12 months from activation, after which renewal options are available to continue service.
• What channels are available for support? Primary support is via phone around the clock, supported by electronic case management; you can also connect through designated chat or email paths as per Cisco policy.
• Can SASU help with upgrades? Yes, upgrade rights are included for the duration of the term, ensuring access to the latest software enhancements and security patches for the covered product set.
• How do I access technical support quickly? Use the priority phone line and reference your SASU entitlement. Have your product identifiers, license details, and error symptoms ready for prompt triage.