Cisco SASU - 1 Year: Software Application Support Plus Upgrades

In today’s fast-paced IT landscape, Cisco Software Application Support Plus Upgrades (SASU) offers a holistic, 1-year service designed to keep your Cisco software applications performing at their peak. This program combines around-the-clock technical support with proactive software upgrades, delivering peace of mind, reduced downtime, and continuous access to the latest features and security updates. Delivered electronically for fast, seamless activation, SASU is ideal for organizations that depend on Cisco software for mission-critical operations, whether on premises, in hybrid environments, or integrated with cloud-based deployments. By choosing SASU, you invest in reliability, focus on business outcomes, and gain a trusted partner ready to assist whenever issues arise.

• 24x7 technical support — round-the-clock access to Cisco experts via phone and digital channels for dependable, rapid issue resolution and minimized downtime.
• Software upgrades included — entitlement to the latest Cisco software upgrades and security patches during the 1-year term to maintain performance, security, and feature parity.
• Electronic service delivery — fast, paperless entitlement and license management that accelerates activation and reduces administrative overhead.
• Peace of mind for essential operations — a proven service framework that secures your critical applications, improves reliability, and supports business continuity planning.
• Easy activation and renewal — straightforward onboarding with authorized Cisco partners, simple activation against eligible software, and renewal options to extend protection beyond the initial year.

Technical Details of Cisco SASU - 1 Year - Service

• Service type: Electronic entitlement with 24x7 technical support and access to software upgrades.
• Coverage window: 24/7 availability for technical assistance, with escalation paths through Cisco TAC as needed.
• Duration: 12 months from the activation date.
• Includes: Software upgrades, patches, and access to Cisco technical resources and engineering guidance.
• Delivery: Electronic delivery via the Cisco Support Portal or an authorized Cisco reseller portal.
• Support channels: Phone support, web portal, and email/tac channels for issue resolution and upgrade notifications.
• License management: Entitlement attached to eligible Cisco software products under the SASU contract, with a clear renewal path.

How to install Cisco SASU

Activating SASU is a straightforward process that binds your entitlement to the relevant Cisco software assets within the Cisco support ecosystem. Follow these steps to activate SASU and begin benefiting from upgrades and 24x7 support.

• Prepare your asset details: Collect serial numbers, product IDs, current software version, and proof of purchase to ensure correct association of the SASU entitlement with your Cisco products.
• Verify eligibility: Confirm that your Cisco software product is eligible for SASU upgrades and that the service term aligns with your purchase date.
• Access the activation portal: Sign in to the Cisco Support Portal or the partner portal through your authorized Cisco reseller. If you don’t have an account, contact your Cisco account representative to enable access.
• Bind the SASU entitlement: Link the SASU contract to the specific product(s) or license(s) in your portfolio, referencing contract numbers or order references provided by your reseller if required.
• Validate activation and access upgrades: Check the SASU status in your portal, confirm upgrade availability, and review upgrade notes to plan deployment.
• Plan ongoing support: Establish escalation guidelines with Cisco TAC, configure notification preferences for upgrade releases, and schedule maintenance windows to minimize impact on operations.

Frequently asked questions

• What is Cisco SASU? Cisco Software Application Support Plus Upgrades (SASU) is a 1-year service contract that combines 24x7 technical support with access to software upgrades for Cisco software applications, ensuring ongoing maintenance, security updates, and enhanced performance.
• What is included in the SASU package? The SASU package includes electronic entitlement, 24x7 technical support, access to software upgrades and patches, and ongoing support through Cisco’s technical resources and channels for the duration of the term.
• How do upgrades work? Upgrades and patches are made available through the Cisco Support Portal. You can download updates as they are released, and deployment is coordinated with your current software version and licensing terms.
• Who should buy SASU? Organizations that rely on Cisco software for critical operations, managed service providers overseeing Cisco-based environments, and IT teams seeking predictable upgrade and support coverage for Cisco applications.
• How do I renew SASU after 1 year? Renewal is handled through your Cisco account or an authorized reseller. The renewal extends service coverage and maintains access to upgrades and 24x7 support under updated terms and pricing.
• What regions are supported? SASU availability aligns with Cisco support services in the relevant regions; regional details should be confirmed with your Cisco account representative.
• Is there downtime during upgrades? Cisco SASU upgrades are designed to minimize downtime. Effective upgrade planning and scheduling in coordination with your maintenance windows help ensure smooth deployments.