Cisco Software Application Support Plus Upgrades (SASU) - 1 Year - Service

Keep Cisco software running at peak performance with a full year of proactive care, upgrades, and round-the-clock technical support. Cisco Software Application Support Plus Upgrades (SASU) is designed for organizations that rely on Cisco applications to power critical operations, delivering dependable assistance, predictable budgeting, and access to the latest software enhancements. This service-focused offering emphasizes rapid issue resolution, continuous optimization, and a streamlined renewal path so you can focus on business outcomes rather than maintenance overhead.

• 24x7 technical expertise and rapid response: With SASU, your critical Cisco software receives around-the-clock attention from Cisco-certified engineers. Whether it’s a performance anomaly, security concern, or compatibility question, you’ll have access to knowledgeable professionals who understand your environment and can guide you to a swift resolution, minimizing downtime and business impact.
• Upgrades and updates included: This program grants ongoing access to the latest software upgrades for covered Cisco applications. By keeping your software current, you benefit from new features, improved interoperability, and strengthened security, all without the hassle of managing separate upgrade contracts or unexpected licensing costs.
• Predictable total cost of ownership (TCO): SASU bundles support and upgrades into a single, annual service fee. This predictable pricing makes budgeting easier, helps you forecast long-term maintenance expenses, and reduces the financial complexity of keeping Cisco software aligned with your evolving needs.
• Phone support for dependable efficiency: In addition to digital channels, SASU includes prioritized phone access so your IT team can reach specialists quickly when matters require immediate attention. This direct line supports faster incident containment, fewer escalations, and clearer guidance for complex configurations or emergency remediation.
• Electronic service delivery for fast provisioning and management: The electronic delivery model streamlines entitlement activation, documentation, and renewals. You’ll receive digital certificates, licenses, and communications through a centralized portal, enabling easier tracking, auditing, and record-keeping within your Cisco account ecosystem.

Technical Details of Cisco Software Application Support Plus Upgrades (SASU) - 1 Year

• Service duration: 1 year
• Support coverage: 24x7 technical support
• Delivery model: Electronic service
• Inclusions: Software upgrades and updates for covered Cisco applications
• Support channels: Phone support and digital channels included
• Target audience: Enterprises and teams relying on Cisco software to run mission-critical workloads
• Activation: Entitlements activated through the Cisco service portal
• Renewal: Available as a continuing or new term per product and region
• Scope: Applies to designated Cisco software products and versions included in the SASU coverage
• Digital documentation: Access to upgrade notes, release notes, and service correspondence via electronic delivery

How to install Cisco Software Application Support Plus Upgrades (SASU)

As a service plan rather than a traditional software package, SASU is activated and managed within your Cisco account rather than installed on a device. The typical workflow focuses on entitlement, activation, and ongoing support access to ensure your covered Cisco software remains current and well-supported.

• Confirm eligibility and purchase SASU for the Cisco software product and version you are using.
• Log in to your Cisco service portal and locate the SASU entitlement associated with your account.
• Attach or map the SASU entitlement to the specific product SKU or deployment in your environment to enable coverage.
• Verify activation with Cisco support, ensuring that 24x7 coverage and upgrade rights are properly in place for the term.
• Monitor renewal dates and upgrade windows through the portal to ensure uninterrupted service and continued access to new releases.
• Utilize the available support channels (phone and digital) for issue resolution, best-practice guidance, and optimization recommendations.

Frequently asked questions

• What is SASU? SASU stands for Cisco Software Application Support Plus Upgrades. It is a one-year service plan offering 24x7 technical support, phone access, and upgrades for Cisco software applications, designed to keep your systems performing reliably while controlling maintenance costs.
• What does “Upgrades” mean in SASU? Upgrades provide ongoing access to the latest versions and enhancements of the covered Cisco software, helping you stay current with security fixes, new features, and interoperability improvements during the service term.
• Who should consider SASU? SASU is valuable for enterprises of all sizes that rely on Cisco software for core operations, including IT departments, data centers, network operations centers, and application teams seeking predictable support and upgrade access.
• How is SASU activated? Activation typically occurs through your Cisco account portal after purchase. You attach the SASU entitlement to the relevant product SKU and confirm the service term to enable coverage and upgrade rights.
• What support methods are included? SASU includes 24x7 technical support and prioritized phone access, with additional electronic documentation and upgrade communications delivered digitally for easy reference and auditing.
• Can SASU be renewed or extended? Yes. SASU terms are commonly renewable or extendable, depending on product families, regional offerings, and existing Cisco programs, ensuring continuity of support and upgrades.
• Is SASU appropriate for small teams? While often used by larger enterprises, SASU can be advantageous for smaller teams with mission-critical Cisco applications that require consistent support coverage, upgrade access, and budget predictability.
• What happens if a covered issue isn’t resolved immediately? The 24x7 support framework aims to shorten time-to-resolution. Cisco engineers provide triage, guidance, and escalation paths to address complex scenarios quickly and minimize business impact.