Cisco Software Application Support Plus Upgrades (SASU) - 1 Year - Service

This Cisco SASU 1 Year service is designed for organizations that rely on Cisco software applications to power critical operations. It delivers round‑the‑clock technical expertise, seamless access to software upgrades, and electronic entitlement management, all packaged into a predictable annual plan. By combining proactive maintenance with rapid problem resolution, SASU helps you maximize uptime, reduce risk, and keep your software environment aligned with the latest features and security updates. The result is a simplified lifecycle, a clearer total cost of ownership, and peace of mind knowing your Cisco software investment is actively supported.

• Round-the-clock technical support with phone access: 24x7 support from Cisco engineers ensures faster problem resolution for mission-critical systems. Dedicated phone support helps shorten mean time to repair (MTTR) and minimize downtime, so your operations stay online when it matters most.
• Upgrade rights to eligible Cisco software: Stay current with the latest features, performance improvements, and security enhancements. SASU unlocks upgrade rights during the term, empowering your team to deploy new capabilities without separate procurement cycles or license deltas.
• Electronic service and entitlement management: Digital entitlements simplify license tracking and activation. Access to the Software Support Portal ensures you can view, assign, and monitor upgrade eligibility and servicing in real time, reducing administrative overhead.
• Predictable total cost of ownership (TCO): With a single annual price, budgeting becomes straightforward and predictable. SASU minimizes surprise maintenance costs while ensuring continuous software health and compliance across your Cisco stack.
• Proactive maintenance, health checks, and guidance: Receive proactive advisories, best-practice recommendations, and performance optimization guidance. Regular health checks help catch issues early, improve security posture, and align your environment with Cisco’s evolving standards.

Technical Details of Cisco Software Application Support Plus Upgrades (SASU) - 1 Year - Service

• Service Type: Software maintenance and upgrade entitlement for Cisco software applications within a 12-month term.
• Coverage: 24x7 technical support with prioritized access to Cisco engineers for urgent issues.
• Upgrade Rights: Entitlement to eligible Cisco software upgrades released during the SASU term.
• Delivery and Entitlements: Electronic service delivery with digital entitlement management through Cisco’s licensing portal.
• Duration: 1 year from activation/installation date, with renewal options available as needed.
• Ideal For: Organizations that rely on Cisco software applications and require ongoing maintenance, timely updates, and reliable support infrastructure.

How to install Cisco Software Application Support Plus Upgrades (SASU)

• Verify eligibility: Confirm your Cisco software product and SASU SKU/UPC are registered in your Cisco account so entitlement can be correctly applied.
• Access the Cisco Support Portal: Sign in with your Cisco ID to manage licenses, view upgrade eligibility, and track service status.
• Activate the SASU entitlement: Apply the 1-year SASU license to the corresponding software product within the portal to enable upgrade rights and ongoing support.
• Configure upgrade delivery: Enable upgrade delivery and ensure your systems are configured to receive eligible updates during the term.
• Monitor and plan renewal: Regularly review service status, upgrade opportunities, and renewal timing to maintain uninterrupted coverage beyond the initial year.

Frequently asked questions

Q: What does SASU stand for and what is included in the 1 Year service?
A: SASU stands for Software Application Support Plus Upgrades. The 1 Year service typically includes 24x7 technical support, upgrade rights to eligible Cisco software during the term, electronic entitlement management, and phone support to resolve issues promptly.

Q: How does upgrade rights work within SASU?
A: Upgrade rights allow you to receive eligible Cisco software upgrades released during the 1-year term. This ensures you have access to new features, performance improvements, and security updates without separate upgrade purchases.

Q: Is the service strictly software support, or does it include hardware assistance as well?
A: SASU focuses on software application support and upgrades. Hardware support is typically covered by separate hardware maintenance services, unless otherwise bundled by your Cisco agreement.

Q: How do I access the 24x7 support and upgrades?
A: Access is through Cisco’s Support Portal using your Cisco ID. The portal provides license entitlements, upgrade eligibility, and case submission for rapid problem resolution with Cisco engineers.

Q: Can SASU be renewed after the initial year?
A: Yes. Cisco offers renewal options to maintain ongoing software maintenance, upgrade rights, and continued access to critical support services beyond the initial 12-month term.