Cisco Software Support (SWSS) - 3 Year - Service

Cisco Software Support (SWSS) is an essential service designed to ensure the highest operational efficiency and reliability of your Cisco software applications. This comprehensive support package caters to a wide range of businesses, from small startups to large enterprises, providing valuable features that enhance business value, minimize costs, and protect your investment in Cisco products. With SWSS, you can focus on your core business activities, knowing that your software is in capable hands.

• 24/7 Access to Technical Assistance: Gain peace of mind with round-the-clock access to the Technical Assistance Center (TAC), ensuring that any software issues are addressed quickly to minimize disruptions.
• Comprehensive Software Maintenance: SWSS includes major upgrades, minor updates, and ongoing maintenance for all licensed software applications, ensuring your systems remain current and highly efficient.
• Ongoing Innovation Access: Stay ahead of the competition by accessing the latest innovations and enhancements in Cisco software, allowing you to leverage leading-edge technology for your business.
• Dependable Assurance for Maximum Productivity: SWSS provides reliable assurance solutions that keep your software applications performing optimally, thus enhancing overall productivity within your organization.
• 3-Year Service Duration: Enjoy extended support with a three-year service duration, offering ongoing assurance for consistent results and dependable efficiency in your operations.

Technical Details of Cisco Software Support (SWSS)

• Service Type: Software Support
• Service Duration: 3 Years
• Support Availability: 24/7
• Upgrade & Maintenance: Inclusive of major upgrades, minor updates, and ongoing maintenance
• Access: Technical Assistance Center (TAC), online resources, and ongoing innovation

How to Install Cisco Software Support (SWSS)

Installing Cisco Software Support Service (SWSS) is a simple and straightforward process. Here’s how you can get started:

1. Purchase the SWSS service alongside your Cisco software, or add it to your existing software subscription.
2. Ensure that your Cisco products fulfill the minimum requirement of 12 months for the support attachment.
3. Upon purchase, you will receive a confirmation and instructions via email regarding your SWSS subscription.
4. Access the Technical Assistance Center (TAC) through the Cisco website to start utilizing the benefits of the support service immediately.
5. Utilize the provided online resources to become familiar with the features and support options available through your SWSS subscription.

Frequently Asked Questions

What is included in Cisco Software Support Service (SWSS)?
SWSS includes access to 24/7 technical support, comprehensive software maintenance, upgrades and updates, as well as access to online resources and ongoing innovations.

Can I purchase SWSS for existing Cisco software?
Yes, you can add SWSS to your existing Cisco software, provided it meets the required minimum of 12 months.

How quickly can I expect support from the Technical Assistance Center (TAC)?
The TAC is available 24/7 and generally responds to support inquiries swiftly, prioritizing critical issues to reduce downtime.

What are the benefits of subscribing to SWSS for three years?
A three-year subscription offers extended access to support, which ensures consistent software performance and reduces the cost associated with unexpected disruptions.

Is there any additional cost for major upgrades or updates?
No, all major upgrades and minor updates are included in your SWSS subscription, making it a cost-effective solution for maintaining your Cisco software.