Cisco Software Support (SWSS) - Service

Cisco Software Support Service (SWSS) is designed to enhance the performance, reliability, and security of your Cisco software applications. It offers businesses, regardless of their size, a comprehensive support solution tailored to ensure that your software environment is always optimized and up-to-date. With a commitment to driving organizational success, SWSS provides a seamless experience that combines innovative features with top-notch service.

• End-to-End Support: Experience a single, integrated service that covers every aspect of your Cisco software applications, ensuring a smooth and efficient overall experience.
• 24/7 Technical Assistance: Access our industry-leading Technical Assistance Center (TAC) for software-related issues at any time, providing you with peace of mind and immediate solutions.
• Comprehensive Software Maintenance: Enjoy major upgrades, minor updates, and consistent maintenance for all licensed software applications, protecting your investment and ensuring optimal performance.
• Access to Innovation: Stay ahead of the competition with ongoing access to the latest advancements and enhancements in software, ensuring your operational capabilities remain robust.
• Predictable Total Cost of Ownership: Benefit from a clear and manageable cost structure, facilitating better budgeting and planning with our software update services.

Technical Details of Cisco Software Support Service (SWSS)

• Service Type: Electronic Service
• Service Subtype: Service Duration: Minimum attachment of 12 months required
• Support Availability: 24 hours a day, 7 days a week
• Service Coverage: Major upgrades, minor updates, maintenance
• Access: Technical Assistance Center (TAC), online resources, ongoing innovation

How to Install Cisco Software Support Service (SWSS)

Installing Cisco Software Support Service (SWSS) is a straightforward process designed to get you up and running quickly:

1. Purchase the SWSS: Begin by selecting the Cisco Software Support Service that aligns with your business needs.
2. Complete the Registration: Fill out the necessary registration forms to establish your service agreement.
3. Access Resources: Once registered, you will gain immediate access to the Technical Assistance Center and online support resources.
4. Schedule a Kick-off Call: If needed, arrange for a kick-off call with a Cisco representative to discuss your specific support needs and expectations.
5. Begin Using SWSS: Start taking advantage of the 24/7 support, software updates, and maintenance services provided by SWSS.

Frequently Asked Questions (FAQs)

• What is included in Cisco Software Support Service? Cisco Software Support Service includes 24/7 technical assistance, major upgrades, minor updates, maintenance for licensed software, and access to online resources.
• How long is the minimum service duration? The minimum attachment for the service is 12 months, ensuring you receive comprehensive support throughout the year.
• Can I access support outside of business hours? Yes, the TAC is available 24 hours a day, 7 days a week, allowing you to get assistance whenever you need it.
• Is there a predictable cost associated with the service? Yes, SWSS provides a predictable total cost of ownership, making it easier for you to budget and manage your software support expenses.
• How do I report a software issue? You can report software issues directly through the Technical Assistance Center via phone or online resources available to you as part of the SWSS.