Cisco Software Support (SWSS) - Service

Unlock the full potential of your Cisco software applications with the comprehensive Cisco Software Support Service (SWSS). This essential support package is tailored to provide businesses with the vital tools and resources needed to keep their Cisco software up-to-date, secure, and performing at its peak. With Cisco SWSS, you can ensure that your software investments yield maximum returns while minimizing disruptions to your operations.

• 24/7 Access to Technical Assistance Center (TAC): Experience peace of mind with round-the-clock access to Cisco's award-winning TAC for quick resolutions to software issues, ensuring your applications remain available and efficient.
• Comprehensive Software Maintenance: Benefit from regular major upgrades, minor updates, and maintenance services for your licensed software applications, ensuring you always have the latest features and security enhancements.
• Ongoing Innovation and Online Resources: Gain access to a wealth of online resources and ongoing innovation that empowers your team to stay ahead of industry trends and maintain a competitive edge.
• Predictable Total Cost of Ownership: Enjoy a transparent and manageable budget with a predictable total cost of ownership as you keep your software optimally maintained without unexpected expenses.
• Efficient Issue Tracking and Electronic Service Subtype: Simplify issue tracking with an electronic service subtype that categorizes and organizes your concerns, ensuring maximum reliability in addressing your software challenges.

Technical Details of Cisco Software Support (SWSS)

• Service Type: Software Support
• Support Availability: 24 hours a day, 7 days a week
• Minimum Commitment: 12 months required
• Includes: Major upgrades, minor updates, maintenance services
• Access to Online Resources: Yes
• Electronic Service Subtype: Yes

How to Install Cisco Software Support (SWSS)

To install Cisco Software Support Service (SWSS), follow these simple steps:

1. Visit the official Cisco website or contact your Cisco account representative.
2. Select the SWSS option and review the service offerings to choose the best fit for your organization.
3. Complete the purchase process including the required minimum commitment of 12 months.
4. Upon confirmation, you will receive details on accessing the Technical Assistance Center (TAC) and other support resources.
5. Start utilizing the SWSS benefits immediately by addressing your software applications and tracking issues efficiently.

Frequently Asked Questions

• What is included in the Cisco Software Support Service (SWSS)? SWSS includes software maintenance, major upgrades, minor updates, 24/7 access to TAC, and online resources for ongoing innovation.
• Is there a minimum commitment for SWSS? Yes, SWSS has a required minimum commitment of 12 months.
• How can I access the Technical Assistance Center (TAC)? Once you purchase the SWSS, you will receive instructions on how to access TAC 24/7 for any software issues.
• Can I track my software issues with SWSS? Yes, the electronic service subtype feature makes it easy to categorize and track your concerns effectively.
• What are the benefits of having SWSS for my business? SWSS helps increase business value, reduce costs, protect your investment in Cisco software, and ensures optimal system maintenance with predictable expenses.