Cisco Software Support (SWSS) - Service

Introducing Cisco Software Support Service (SWSS), your all-in-one solution for comprehensive support of Cisco software applications. Designed to enhance your business value while minimizing costs, SWSS ensures that you're always up-to-date with the latest software developments and maintenance solutions. With continuous access to expert technical assistance, you can trust that any disruptions to your operational efficiency will be resolved promptly and effectively. Experience a smarter, integrated approach to software support with Cisco SWSS.

• 24/7 Technical Assistance: Gain unrestricted access to the Technical Assistance Center (TAC) for immediate support on software issues, available 24 hours a day, 7 days a week.
• Inclusive Software Maintenance: Receive major upgrades, minor updates, and maintenance for all licensed software applications, ensuring your systems are always functioning at their best.
• Access to Ongoing Innovation: Stay ahead of the curve with continuous access to the latest innovations in Cisco software, helping you maintain a competitive edge.
• Vast Online Resources: Leverage a wealth of online resources designed to provide additional guidance and troubleshooting support for various Cisco applications.
• Reliable Problem Resolution: The Software Update service included in SWSS ensures swift resolutions to your technical difficulties, ensuring your applications remain operational and efficient.

Technical Details of Cisco Software Support (SWSS)

• Comprehensive software support and maintenance
• 24/7 access to expert technical assistance
• Continuous updates and upgrades for licensed software
• Online resource availability for additional support
• Minimum service term: 12 months

How to Install Cisco Software Support (SWSS)

Installing the Cisco Software Support Service (SWSS) is easy and straightforward:

1. Visit the Cisco website or contact your Cisco sales representative to purchase SWSS.
2. Once purchased, you will receive a confirmation email with your service details and account information.
3. Log in to your Cisco account and navigate to the support services section to activate your SWSS.
4. Follow the step-by-step instructions provided to set up your software support service.
5. If you encounter any issues during installation, contact the Technical Assistance Center (TAC) for immediate support.

Frequently Asked Questions

• What is included in Cisco Software Support Service (SWSS)? SWSS includes 24/7 access to technical assistance, software updates and upgrades, maintenance for licensed applications, access to online resources, and a software update service for problem resolution.
• Is there a minimum contract term for SWSS? Yes, SWSS has a required minimum term of 12 months to ensure you receive the full benefits of the service.
• How can I access support through TAC? You can contact the TAC via the Cisco website or through the contact information provided in your service confirmation email.
• What happens if I need assistance outside of normal business hours? SWSS provides 24/7 support, so you can contact the TAC anytime for urgent issues.
• Will I receive notifications for software updates? Yes, as a SWSS subscriber, you will receive notifications about major upgrades and minor updates relevant to your licensed software applications.