Description
Designed for organizations that rely on Cisco technology to power critical networks, data centers, and collaboration environments, Cisco Solution Support delivers comprehensive, proactive care across your entire Cisco solution stack. This 3-year service plan combines 24x7 technical expertise with practical, cost-efficient management of your Cisco investments, helping you achieve peak performance while keeping total ownership costs predictable. With round-the-clock access to seasoned Cisco engineers, you gain rapid problem resolution, minimized downtime, and a structured support pathway that aligns with your business priorities. If your goal is to maximize uptime, safeguard uptime-sensitive operations, and ensure your Cisco deployment remains secure and up to date, this service provides a solid foundation for reliable enterprise IT.
- 24x7 technical support: Access Cisco engineers around the clock to troubleshoot and resolve issues before they disrupt operations, helping you maintain business continuity and service levels.
- Phone support included: Direct, fast escalation via dedicated phone channels so you can speak to experts when you need immediate guidance or problem containment.
- Predictable total cost of ownership: A fixed, transparent service plan designed to reduce unexpected maintenance expenses and simplify budgeting over the 3-year term.
- Service Cloud licensing with Tier 1 coverage: Streamlined licensing and high-priority support workflows that align with enterprise deployment scales and critical environments.
- Proactive maintenance and best-practice guidance: Proactive health checks, recommendations, and optimization strategies to keep Cisco solutions performing at their best and secure against evolving threats.
Technical Details of Cisco Solution Support - 3 Year - Service Cloud Lic, T1, 5y
Note: Specifications are provided here for reference. For exact, up-to-date technical details, refer to the product specifications in the vendor portal or your Cisco account representative. The following highlights reflect common components of the Cisco Solution Support offering as described in service documentation and may vary by contract and configuration.
- Service type: Cisco Solution Support
- Contract duration: 3 years (standard offering)
- Support coverage: 24x7 technical assistance for eligible Cisco solutions
- Communication channels: Phone support included with rapid access to engineering resources
- License type: Service Cloud License, Tier 1 (T1) coverage
- Coverage scope: Applies to qualifying Cisco hardware, software, and integrated solutions within the supported environment
How to Install Cisco Solution Support
- Confirm eligibility: Verify that your Cisco solutions fall under the Cisco Solution Support program and that the contract aligns with your deployment timeline.
- Activate the Service Cloud license: Ensure your account has the appropriate Service Cloud License (T1) assigned and linked to the correct Cisco products and serials.
- Onboard assets and inventory: Provide asset lists, topology diagrams, and current configurations to enable rapid risk assessment and efficient case routing.
- Set up access channels: Establish primary contact points for 24x7 support, including the phone line and any portal or email-based case submission workflows.
- Schedule ongoing reviews: Coordinate proactive health checks, maintenance windows, and quarterly or annual performance reviews with your Cisco account team to maximize value from the service plan.
Frequently asked questions
- Q: What does Cisco Solution Support cover? A: It provides 24x7 technical support, proactive maintenance guidance, and access to Cisco engineers to help maintain, optimize, and troubleshoot Cisco solutions within the supported environment.
- Q: How long does the standard contract last? A: The standard offering is a 3-year term, designed to align with enterprise refresh cycles and major upgrade planning.
- Q: Is phone support included? A: Yes. The plan includes direct phone support to facilitate rapid issue containment and escalation when needed.
- Q: What is the Service Cloud License, and what does Tier 1 mean? A: The Service Cloud License is the licensing framework for access to Cisco’s cloud-based service and support tools, with Tier 1 indicating higher-priority, fast-track handling for critical environments.
- Q: Can this plan help reduce total cost of ownership? A: Yes. By providing predictable annual costs, reducing downtime, and streamlining escalation, the plan helps you manage and anticipate maintenance expenses more effectively.
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