Cisco Solution Support - 3 Year - Service For Sw - Dna Advantage

Experience enterprise-grade protection for Cisco DNA Advantage software with Cisco Solution Support. This comprehensive 3-year service delivers round-the-clock technical expertise, predictable budgeting, and rapid problem resolution to keep your network software performing at its best. With 24x7 coverage and phone support included, you gain a dependable partner that helps maximize uptime and optimize performance across your DNA-driven solutions.

• Predictable total cost of ownership – A dedicated three-year service window provides stable pricing for budgeting, consolidating software maintenance, upgrades, and expert support into one predictable, easy-to-manage contract. This helps reduce unexpected outages and costly emergency fixes, enabling finance teams to forecast expenses with confidence while sustaining high service levels across your DNA Advantage environment. By locking in scope and pricing, you can align capacity planning, asset refresh cycles, and operational initiatives without disruption to your business operations.
• 24x7 technical support from Cisco TAC – Access highly skilled engineers around the clock who understand Cisco DNA Suite components and related software ecosystems. Whether issues arise during business hours or off-hours, TAC specialists triage, diagnose, and guide remediation with an emphasis on preserving network reliability. The continuous availability of expert assistance accelerates problem resolution, minimizes downtime, and supports uninterrupted delivery of critical services across your organization.
• Phone support included for fast resolution – Direct phone access to senior engineers accelerates troubleshooting and guidance for configuration, interoperability, and optimization. This fast-line support reduces time-to-first-fix and ensures you have experienced guidance when navigating complex DNA workflows, deployment changes, or software updates, helping your IT teams stay productive and focused on strategic initiatives.
• Proactive maintenance and health checks – Regular proactive assessments help prevent incidents before they impact users. Expect health checks, configuration reviews, and optimization recommendations tailored to Cisco DNA Advantage deployments. Proactive care keeps software at recommended baselines, supports steady performance, and extends the life of your investment by identifying opportunities to improve efficiency and security posture.
• Global coverage and consistent entitlements – The service is designed to support multi-site, multi-region environments with uniform service levels. You’ll benefit from consistent escalation paths, response times, and access to the same high-quality support regardless of location, enabling your organization to scale DNA-driven initiatives with confidence and minimal regional variance in service quality.

Technical Details of Cisco Solution Support - 3 Year - Service For Sw - Dna Advantage

• Service duration: 3 years
• Support coverage: 24x7 technical support
• Phone support: Included
• Primary scope: Cisco DNA Advantage software and related solutions
• Activation and specifications: Exact SKU-specific specifications are not provided in this description and are confirmed at purchase/cabinet level with your Cisco account representative

How to install Cisco Solution Support - 3 Year - Service For Sw - Dna Advantage

To activate and deploy this service, contact your Cisco account representative or authorized partner to initiate enrollment. Confirm eligibility and attach the DNA Advantage assets (serial numbers or product SKUs) to the service contract. Activate the service within the Cisco portal, assign devices and software components under the contract, and configure escalation contacts to ensure TAC routing aligns with your organizational structure. After activation, you will receive onboarding materials and guidance from Cisco Technical Assistance Center (TAC) to begin receiving proactive health checks and 24x7 support without delay. If you have existing coverage, your account team will coordinate the transition to ensure continuity of service and avoid any gaps in support.

Frequently asked questions

• Q: What does Cisco Solution Support - 3 Year - Service For Sw - Dna Advantage include?
  A: It provides 24x7 technical support, phone support, and a three-year service term designed to sustain Cisco DNA Advantage software and related solutions with proactive maintenance and expert assistance.
• Q: Is phone support included?
  A: Yes. Phone support is included as part of the service to facilitate rapid problem resolution and direct guidance from Cisco engineers.
• Q: Does this service cover Cisco DNA Advantage?
  A: The service is tailored for Cisco DNA Advantage software and related components, delivering continuous coverage for DNA-driven deployments.
• Q: How long is the service term?
  A: The service covers a 3-year term from activation, with ongoing access to 24x7 TAC support and entitlements.
• Q: How do I activate the service?
  A: Reach out to your Cisco account representative or partner to initiate enrollment, verify eligibility, and activate the contract within Cisco’s portal, then complete onboarding steps provided by Cisco TAC.