Cisco Solution Support - 3 Year onprem Lic, 100m, 3y

Secure, optimize, and future-proof your Cisco on-premises environment with Cisco Solution Support for a full 3-year term. This service delivers round‑the‑clock technical assistance, proactive maintenance, and a predictable cost structure so your team can focus on core business objectives rather than firefighting network issues. By partnering with Cisco, you gain access to world‑class engineers, verified escalation paths, and a robust support ecosystem designed to minimize downtime, accelerate incident resolution, and maintain peak performance across your on-premise devices. The 3-year duration provides long-term stability, consistent service levels, and a reliable foundation for IT budgeting, capacity planning, and strategic uptime improvements, all while keeping your Cisco hardware and software in sync with the latest recommendations and security advisories.

• 24x7 access to Cisco Technical Assistance Center (TAC) by phone and online channels ensures fast, expert assistance for issues that impact uptime and performance, with defined service levels and escalation options to keep your business running smoothly. This support is designed to minimize mean time to repair (MTTR) and accelerate root-cause analysis, so you can restore services quickly and with confidence.
• The 3-year service duration offers predictable budgeting, reduced administrative overhead, and continuous support across the entire lifecycle of your Cisco on-premises deployment, enabling better capacity planning, risk management, and long-term optimization of your network architecture and security posture.
• Onprem Lic coverage aligns with your on-premise Cisco hardware and software, delivering trusted maintenance, firmware updates, configuration guidance, and best-practice recommendations to maintain security, compliance, and compatibility across devices, spanning switches, routers, firewalls, and collaborators’ integration points.
• Predictable Total Cost of Ownership (TCO) is achieved through a single, transparent service agreement that amortizes support costs over the contract period, helping finance teams forecast quarterly expenses, avoid surprise fees, and align IT investments with business outcomes like higher uptime and streamlined change control.
• Comprehensive care includes proactive health checks, security advisories, software updates, knowledge transfer for your IT staff, and dedicated account management with priority handling for critical or time-sensitive incidents, ensuring your team remains informed, empowered, and capable of sustaining an optimal operating environment.

Technical Details of Cisco Solution Support - 3 Year - Service Onprem Lic, 100m, 3y

Technical specifications for this service are not provided in the product listing. For complete details, consult the official catalog or Cisco/Synnex portal using the product UPC or SKU to retrieve the official specifications, coverage scope, response times, applicable devices, and any included hardware or software components. This section is intended to guide you toward the exact terms and conditions that define coverage, exclusions, and renewal mechanics for your specific on-premises deployment.

How to Install Cisco Solution Support - 3 Year

Note: This is a service contract activation process for on-premises Cisco deployments rather than a software installation. Activation and enrollment steps typically involve coordination with your Cisco account team or authorized reseller and your organization’s IT leadership. The following general steps outline how to align your environment with the service and ensure rapid value from day one:

• Step 1: Verify eligibility and collect required identifiers such as the UPC/SKU, device serial numbers, and the list of on-premise Cisco products covered under the contract. Ensure your asset inventory is up-to-date to avoid gaps in coverage.
• Step 2: Engage your Cisco account team or authorized partner to create the service order, attach it to the relevant on-prem devices, and set the service start date that aligns with your deployment timeline, maintenance windows, and change control processes.
• Step 3: Configure access to the Cisco Support Portal and TAC contact channels, ensuring you have 24x7 phone and online support routes for rapid incident reporting, escalation, and proactive notifications about advisories and firmware recommendations.
• Step 4: Confirm coverage details, including response times, escalation paths, on-site support eligibility (if applicable), and any prerequisites for proactive maintenance or firmware advisories, so your operational teams understand expectations and SLAs.
• Step 5: Document renewal timelines and key contacts, so you maintain uninterrupted coverage and can adapt the contract to changing network needs as your on-prem environment scales, including expansion of devices, new site deployments, or technology refresh plans.

Frequently asked questions

• What is Cisco Solution Support - 3 Year - Service Onprem Lic, 100m, 3y? This is a three-year service contract for on-premises Cisco deployments that provides 24x7 technical support, access to Cisco TAC, proactive maintenance, firmware advisories, and ongoing guidance to keep your Cisco hardware and software running smoothly over the full contract term.
• What does 24x7 support include? 24x7 support includes round-the-clock phone and remote assistance from Cisco engineers, defined response times, escalation options, and secure channels to resolve incidents quickly, minimize downtime, and maintain business continuity around the clock.
• Does this cover hardware and software? Yes. The on-premises license typically covers support for Cisco hardware and software installed on your site, including firmware updates, security advisories, and compatible software guidance, subject to the terms of the contract and device eligibility.
• How does the 3-year term help with budgeting? The three-year duration enables predictable budgeting by spreading support costs evenly over a longer period, reducing renewal surprises and providing a stable total cost of ownership that aligns with multi-year IT plans.
• How do I renew or extend the service? Renewal is typically coordinated through your Cisco account team or partner before the current term expires, with options to extend coverage, update device lists, adjust service levels, or scale the contract as your environment grows or changes.