Cisco Solution Support - 3 Year - Service Sw - Dna Premier Cl

Experience comprehensive protection for your Cisco investments with a dedicated 3-year Solution Support plan designed to keep your network running at peak performance. This service delivers around-the-clock accessibility to Cisco experts, a fast 30-minute response window for critical issues, and proactive guidance to maximize reliability and return on investment. Built for organizations leveraging Cisco DNA Premier CL solutions, this plan provides predictable, enterprise-grade support that helps you reduce downtime, optimize configurations, and accelerate recovery during outages or complex deployments.

• 24/7 phone and remote support with a guaranteed 30-minute response window for critical incidents, ensuring urgent problems are triaged and resolved quickly around the clock. This coverage minimizes downtime and keeps business-critical services online, backed by access to Cisco’s Technical Assistance Center (TAC) engineers who specialize in Cisco DNA Premier CL environments. By shortening the time to triage and triage-to-fix, your IT teams can focus on innovation instead of firefighting.
• Three-year protection that delivers long-term stability and budgeting certainty. A continuous term means you won’t face unexpected renewal gaps or price volatility, while retaining ongoing access to the latest advisories, best practices, fixes, and upgrades related to your Cisco solutions. This extension lets you plan capacity, health checks, and firmware recommendations with confidence, ensuring your network evolves alongside your business needs.
• Expert guidance tailored to Cisco DNA Premier CL deployments. You benefit from Cisco-certified engineers who understand the intricacies of DNA Center, software-defined networking, and end-to-end performance. Expect proactive health checks, configuration reviews, optimization recommendations, and strategic guidance that translates into measurable improvements in reliability, security posture, and user experience across data center, campus, and WAN environments.
• Significant value and ROI through risk reduction and lifecycle maintenance. The plan mitigates unexpected repair costs, extends device lifecycles, and protects investments in Cisco hardware and software. With 24x7 coverage and a rapid 30-minute response window, organizations experience higher uptime, lower operational risk, and predictable support expenditures—empowering teams to allocate resources to strategic initiatives rather than routine troubleshooting.
• Flexible activation and scalable coverage that grows with your Cisco footprint. As your DNA Premier CL deployment expands, you can add devices or services to maintain consistent support levels. The premium nature of DNA Premier CL indicates advanced capabilities and a heightened level of service, ensuring your evolving network remains under expert guidance as you scale across campuses, cloud integrations, and remote locations.

Technical Details of Cisco Solution Support - 3 Year - Service Sw - Dna Premier Cl

• Service Duration: 3 years of continuous coverage from activation, designed to align with budgeting cycles and major deployment milestones.
• Coverage Window: 24 x 7 access to phone-based support with a guaranteed 30-minute response time for critical incidents; remote diagnostics and escalation as needed to Cisco TAC engineers.
• Support Channel: Primarily phone support complemented by remote assistance and diagnostic services to accelerate issue isolation and resolution.
• Scope: Applies to eligible Cisco hardware, software, and related services within Cisco DNA Premier CL environments, subject to terms and device eligibility.
• Specifications: Not provided in the input. Please refer to official Cisco service documentation for definitive device coverage, eligibility, and terms applicable to your contract.

how to install Cisco Solution Support - 3 Year - Service Sw - Dna Premier Cl

• Purchase and activation: Confirm eligibility for the 3-year Solution Support plan and activate the service through your Cisco account representative or the designated service portal provided by Cisco.
• Gather identifiers: Collect the necessary product identifiers (UPC or SKU) for each covered device to ensure accurate enrollment and mapping to the DNA Premier CL plan.
• Assign devices and scope: Register devices, software versions, and network assets to the service contract so Cisco can tailor support and diagnostics to your exact environment.
• Configure contacts and escalation: Provide primary and secondary contact details, preferred communication channels, and escalation paths to expedite problem resolution.
• Activate and validate: Confirm activation in the service portal, perform a quick connectivity test with Cisco TAC access, and verify that support alerts and notifications are functioning as planned.

Frequently asked questions

• What is Cisco Solution Support - 3 Year - Service Sw - Dna Premier Cl? It is a multi-year, premium support plan that offers 24x7 phone-based technical assistance, a guaranteed 30-minute response time for critical issues, and access to Cisco engineers to safeguard and optimize Cisco DNA Premier CL deployments.
• What issues are covered? Coverage typically includes eligible Cisco hardware and software within the DNA Premier CL ecosystem, along with proactive guidance, software advisories, and recommended upgrades as defined in the contract. Eligibility varies by product line and service terms.
• What is the response time? Critical incidents receive a guaranteed 30-minute response time, with rapid triage and escalation. Other severity levels have defined targets within the service agreement.
• How do I activate? Activation is completed through Cisco’s service portal or via your Cisco account representative. You will need device identifiers (UPC/SKU) and deployment details to enroll devices into the plan.
• Is this different from standard support? Yes. This plan provides a 3-year term, 24x7 access, faster response times for critical issues, and DNA Premier CL-specific support features that extend beyond standard reactive support.