Description
Experience enterprise-grade reliability with Cisco Solution Support for SW DNA Advantage. This 5-year service offers around-the-clock technical assistance, rapid phone-based resolution, and a clear, predictable path to keep your Cisco DNA Center deployments performing at peak. Designed for organizations that rely on DNA Advantage to automate network operations, enforce secure policies, and optimize IT efficiency, this long-term support partnership aligns with budgeting cycles and growth plans. With 24x7 access to Cisco engineers and proactive guidance, you can minimize downtime, accelerate issue resolution, and ensure your DNA Advantage software environment stays current and productive across your global operations. The service is crafted to support ongoing optimization of DNA Center ecosystems while maintaining stability during software upgrades, policy changes, and expanding network footprints.
- Round-the-clock 24x7 support with phone-based resolution helps diagnose, triage, and resolve critical issues quickly, minimizing downtime for mission-critical DNA Center deployments and workflows.
- Five-year coverage provides long-term stability, reducing renewal uncertainty and offering predictable budgeting aligned with hardware refresh cycles and strategic IT initiatives.
- Specialized DNA Advantage expertise gives you access to engineers who specialize in Cisco DNA Center, DNA Assurance, and related software for deployment optimization, policy automation, analytics, and performance tuning.
- Proactive escalation with rapid response features clearly defined escalation paths, guidance during incidents, and strategic recommendations for upgrades, capacity planning, and best practices to prevent recurring issues.
- Unified, global service experience delivers consistent service levels, centralized contract administration, and streamlined procurement for multinational environments, improving collaboration during complex events across regions.
Technical Details of Cisco Solution Support - 5 Year - Service For Sw - Dna Advantage
Service Type: Cisco Solution Support for SW DNA Advantage with a 5-year term, designed to cover Cisco DNA software ecosystems and related components to maintain stable, secure, and efficient operations.
Coverage: 24x7 technical support with access to Cisco engineering resources.
Term: Five-year term (5 years).
Focus and Expertise: Specialized DNA Advantage expertise covering Cisco DNA Center, DNA Assurance, and related software to optimize deployment, policy automation, analytics, and performance tuning; supports integration with SD-WAN, security policies, IoT deployments, and campus networking.
Global Coverage: Unified service experience across global sites with consistent service levels and centralized contract administration for multinational environments.
How to install Cisco Solution Support 5 Year Service For Sw Dna Advantage
Installation details are not provided in the available product data. Activation and onboarding are typically handled through your Cisco account management team as part of the purchase and contract setup. For precise steps, consult your Cisco representative or refer to the contract documentation and service start notices provided at purchase.
Frequently asked questions
- Q: What is Cisco Solution Support 5 Year Service for SW DNA Advantage? A: It is a long-term service offering that includes 24x7 technical support, proactive guidance, and specialized DNA Advantage expertise to keep Cisco DNA Center deployments secure, efficient, and delivering maximum automation and analytics benefits.
- Q: How long does the service last? A: The service term is five years, providing extended stability and reducing renewal uncertainty for budgeting and planning purposes.
- Q: What areas does the DNA Advantage expertise cover? A: The service focuses on Cisco DNA Center, DNA Assurance, and related software, with capabilities to optimize deployment, policy automation, analytics, and performance tuning. It also supports integration with SD-WAN, security policies, IoT deployments, and campus networking.
- Q: Will this service help reduce downtime? A: Yes. With 24x7 technical support, rapid phone-based resolutions, proactive escalation, and guidance on upgrades and capacity planning, downtime is minimized and operational resilience is enhanced.
- Q: Is support available globally? A: Yes. The service offers a unified global experience with consistent service levels and centralized administration, designed for multinational environments and cross-regional coordination.
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