Cisco Solution Support - 5 Year - Service For Sw - Dna Advantage

Unlock enterprise-grade reliability with Cisco Solution Support for SW DNA Advantage. This 5-year service delivers around-the-clock technical assistance, fast phone-based resolution, and a predictable path to keep your Cisco DNA Center deployments performing at peak. By combining 24x7 access to Cisco engineers with proactive guidance, this offering minimizes downtime, accelerates issue resolution, and ensures your DNA Advantage software environment stays current and productive across your global operations. Designed for organizations that depend on Cisco DNA Advantage to automate network operations, secure policy enforcement, and optimize IT efficiency, this plan delivers a trusted, long-term support partnership that aligns with business goals, budgeting cycles, and growth plans.

• 24x7 technical support with phone-based resolution: Receive round-the-clock access to Cisco experts to diagnose, triage, and resolve critical issues, ensuring minimal disruption to mission-critical networks and workflows. The service combines remote diagnostics, expert analysis, and clear escalation paths to shorten mean time to resolution and keep your network aligned with business objectives.
• Five-year coverage for long-term stability: A sustained support window that aligns with hardware refresh cycles and strategic IT initiatives, helping you budget with confidence and maintain stable operations over an extended period. The 5-year term reduces renewal uncertainty and fosters continuous optimization of DNA Advantage deployments.
• Specialized DNA Advantage expertise: Access engineers who specialize in Cisco DNA Center, DNA Assurance, and related software to optimize deployment, policy automation, analytics, and performance tuning. This expertise supports seamless integration with SD-WAN, security policies, IoT deployments, and campus networking for reliable day-to-day operations.
• Proactive escalation and rapid response: Priority handling and clearly defined escalation paths designed to shorten resolution times, provide guidance during incidents, and offer strategic recommendations for upgrades, capacity planning, and best practices. This proactive posture helps prevent recurring issues and enhances network resilience.
• Unified service experience across global sites: Consistent service levels, centralized contract administration, and streamlined procurement for multinational environments. Global coverage ensures teams in different regions receive the same level of support, simplifying administration and improving collaboration during complex events.

Technical Details of Cisco Solution Support - 5 Year - Service For Sw - Dna Advantage

• Service Type: Cisco Solution Support for SW DNA Advantage with a 5-year term, designed to cover Cisco DNA software ecosystems and related components to maintain stable, secure, and efficient operations.
• Coverage: 24x7 technical support with access to Cisco engineering resources via phone and digital channels, enabling rapid assistance regardless of timezone or site location.
• Duration: 5 years from activation, providing long-term stability for budgeting, planning, and ongoing optimization of your DNA Advantage environment.
• Included Support Elements: Issue diagnosis, root-cause analysis, deployment guidance, updates and patch guidance, security best practices, and guidance on optimal DNA Center configurations and workflows.
• Geographic Availability: Global coverage designed to support multinational organizations with escalation paths and resources that span regions and language needs.
• Delivery & Activation: Activation through the appropriate Cisco support portals and partner channels, with verification of eligibility, product identifiers, and licensing as required to enable full service access.

How to Install Cisco Solution Support - 5 Year - Service For Sw - Dna Advantage

• Step 1 – Confirm eligibility and acquire the contract: Work with your Cisco partner or sales channel to purchase the 5-year Solution Support for SW DNA Advantage. Gather your product identifiers (SKU/UPC), serial numbers, and DNA licenses as part of the enrollment to ensure accurate coverage from day one.
• Step 2 – Activate the service entry: Coordinate with your Cisco account team to create the service entry in the Cisco support system and link the contract to your DNA Advantage deployment. This establishes the official coverage and enables access to the support portals and escalation channels.
• Step 3 – Provide environment details: Share essential technical details such as DNA Center version, deployed modules, topologies, and any existing support arrangements. This information helps engineers tailor recommendations and reduces initial ticket review times.
• Step 4 – Configure contact and escalation settings: Use the Cisco Customer Care portal or your authorized portal to set up preferred contact channels, primary and backup escalation points, and notification preferences to ensure timely responses during incidents or critical upgrades.
• Step 5 – Start benefiting from proactive support: Leverage ongoing health checks, recommended upgrade paths, security guidance, and access to Cisco engineering resources as part of the contract. Plan for renewals aligned with IT roadmaps and business readiness.

Frequently asked questions

• Q: What is included in Cisco Solution Support - 5 Year - Service For Sw - Dna Advantage? A: The service provides around-the-clock technical support, phone-based assistance, access to Cisco engineers, and guidance for Cisco DNA Advantage software and related components over a five-year term, with proactive escalation and governance designed to minimize downtime.
• Q: Who should consider this service? A: Enterprises and organizations deploying Cisco DNA Advantage who require reliable, 24/7 support, faster issue resolution, and predictable budgeting across multiple sites or regions.
• Q: Does it cover updates and patches? A: Terms vary by contract, but many DNA Advantage support agreements include software updates, patches, and best-practice guidance as part of ongoing assistance, subject to Cisco’s terms and conditions.
• Q: Is the service available globally? A: Yes. The offering is designed to support global organizations with escalation paths and resources that can assist across regions, time zones, and languages where applicable.
• Q: How do I renew or extend the service? A: Renewal is managed through Cisco and your purchasing channel. Contract extensions can be arranged before the current term expires to maintain continuous coverage.