Cisco Solution Support - 5 Year - Service For Sw - Dna Advantage

Overview: Cisco Solution Support - 5 Year - Service For Sw - Dna Advantage delivers enterprise-grade, proactive assistance for Cisco switching ecosystems that are built around DNA Advantage. Designed to protect your technology investment, this comprehensive support plan combines 24 x 7 technical help, ongoing maintenance, and predictable pricing to help IT teams minimize downtime, accelerate issue resolution, and optimize network performance. By aligning with Cisco’s engineering teams and trusted escalation processes, this service helps ensure your DNA-driven network remains secure, compliant, and ready for digital transformation. If you manage Cisco switches and related DNA Center deployments, this five-year service offers sustained reliability and a clear path to maximum return on investment.

• Around-the-clock technical support: Access Cisco’s global engineering experts 24 hours a day, 7 days a week, ensuring rapid guidance and problem resolution for complex network incidents.
• Long-term coverage for stability: A full five-year service duration provides enduring protection, reducing the admin overhead of contract renewals and giving you a predictable total cost of ownership (TCO).
• Proactive maintenance and updates: Ongoing health checks, software updates, and best-practice recommendations keep your Cisco DNA Advantage environment current, secure, and performing at peak levels.
• Access to Cisco engineering resources: Direct lines to Cisco's qualified specialists and escalation paths help your team resolve issues quickly and confidently, minimizing downtime and operational risk.
• Simplified procurement and administration: One comprehensive service contract covers software, hardware, and support for the DNA-based switching stack, streamlining procurement, governance, and renewal processes.

Technical Details of Cisco Solution Support - 5 Year - Service For Sw - Dna Advantage

• Service Type: Cisco Solution Support for Switches with DNA Advantage integration
• Duration: 5 years of continuous coverage
• Hours of Availability: 24 x 7 technical support and assistance
• Coverage Focus: Cisco DNA Center-enabled switches and associated software and hardware ecosystem
• Delivery Model: Remote assistance with optional onsite support per Cisco terms and conditions
• Access and Escalation: Direct access to Cisco engineers, with formal escalation procedures and knowledge-base resources

how to install Cisco Solution Support - 5 Year - Service For Sw - Dna Advantage

• Step 1: Confirm eligibility and acquire the 5-year Solution Support for your Cisco DNA Advantage switch environment, ensuring all eligible devices are mapped to the service entitlement.
• Step 2: Gather essential details, including device serial numbers, product SKUs/UPC references, and your deployment locations, to enable accurate entitlement and rapid service activation.
• Step 3: Engage with your Cisco account team or authorized partner to submit the service request, attach device inventory, and specify preferred contact channels and service hours.
• Step 4: Activate the entitlement in Cisco’s support portal and verify that all devices are covered under the 5-year term, with correct escalation contacts and notification preferences.
• Step 5: Establish a regular governance cadence—define service-level expectations, review high-priority system health reports, and ensure ongoing alignment with DNA Center optimization goals and security baselines.

Frequently asked questions

• Q: What devices does this service cover within the DNA Advantage ecosystem? A: It covers Cisco switches and related software and management components that are part of Cisco DNA Advantage deployments, including the core memory, control, and analytics layers used to drive intent-based networking.
• Q: How does the 24x7 support impact maintenance windows and downtime planning? A: The 24x7 support model is designed to respond outside standard business hours, helping to shorten MTTR and minimize business disruption during critical events, with proactive guidance and escalation as needed.
• Q: Can this service help with software updates and compliance? A: Yes. Proactive maintenance includes software updates, compatibility checks, and guidance to keep your DNA Center-enabled switches current with Cisco recommended baselines and security policies.
• Q: Is there a fixed price, and how does the 5-year term benefit budgeting? A: The service is priced as a long-term contract, providing predictable annual costs and eliminating the need for frequent renewal negotiations, which simplifies budgeting and financial planning.
• Q: What is required to activate the service? A: A purchase order, proper device inventory (including SKUs/UPCs and serial numbers), and an assigned Cisco account or partner contact to activate entitlement and configure support channels.