Cisco Solution Support - Extended Service (3 Year) - 24x7x4 Exchange

Secure, reliable, and predictable, Cisco Solution Support Extended Service delivers end-to-end coverage for your Cisco deployments with a dedicated 3-year plan. Designed for organizations that depend on uninterrupted network performance, this service package combines around-the-clock access to Cisco engineers, hardware exchange options, and proactive maintenance to keep your Cisco solutions operating at peak efficiency. By aligning with Cisco’s lifecycle, you gain sustained uptime, simplified budgeting, and peace of mind knowing you have skilled support teams ready to respond when you need them most. This extended service is tailored to protect your critical Cisco infrastructure—from core routing and switching to collaboration and security solutions—so your business can focus on growth without worrying about unexpected maintenance costs.

• 24x7x4 support with hardware exchange - Round-the-clock access to Cisco's highly skilled TAC engineers with a four-hour hardware exchange commitment for eligible components to minimize downtime and preserve service levels, even during off-hours.
• Predictable total cost of ownership - A single, bundled maintenance program that covers coverage extensions, parts, and advanced technical support, helping you forecast expenses and avoid surprise repair bills.
• Parts replacement for dependable efficiency - Timely parts replacement and spare provisioning designed to keep your Cisco deployment performing at or above expected levels, reducing mean time to repair (MTTR).
• Access to Cisco engineering resources - Direct connectivity to Cisco Technical Assistance Center (TAC) engineers and specialized product teams to accelerate issue resolution and optimize configurations.
• Lifecycle-aligned coverage - Support that spans the full lifecycle of your Cisco solution, including compatibility with firmware updates, software patches, and knowledge-base resources to maintain performance and security over time.

Technical Details of Cisco Solution Support - Extended Service

Technical specifications for this service coverages are typically published in the vendor’s product specifications. In this listing, exact UPC/SKU data and some detailed service level parameters are not provided. For complete, device-specific technical details (including UPC, SKU, response times, coverage scope, and supported Cisco product families), please refer to the specifications section on Synnex’s product page using the UPC or SKU you hold on file. This description focuses on the core value propositions, service features, and benefits you can expect from a 3-year, 24x7x4 Exchange-enabled Cisco Solution Support plan.

How to activate and enroll in Cisco Solution Support - Extended Service

• Confirm eligibility and product scope – Verify which Cisco solutions are covered under the extended service (hardware, software, and related components) and gather the serial numbers or model names of the devices to be enrolled.
• Obtain a valid contract – Work with your Cisco partner or sales representative to secure the 3-year Extended Service contract that matches your deployment and anticipated growth.
• Register devices and assign coverage – Submit the device list and attach the service contract to the appropriate product instances in Cisco or partner portals to ensure accurate coverage and entitlement.
• Plan onboarding with Cisco – Schedule onboarding with Cisco services to align maintenance windows, confirm escalation paths, and set up preferred support channels and contact points.
• Enable ongoing support and monitoring – Activate access to TAC, software update advisories, and knowledge-base resources; establish quarterly review meetings to optimize performance and plan firmware or software upgrades.

Frequently asked questions

• Q: What exactly does Cisco Solution Support Extended Service cover? A: The service provides comprehensive coverage for Cisco solutions over a 3-year period, including 24x7 access to Cisco TAC, hardware replacement with a four-hour response for eligible components, parts provisioning, software updates, and engineering support to assist with configuration and optimization across hardware and software layers.
• Q: How long is the service term? A: The Extended Service is offered as a 3-year contract, providing long-term protection and planning stability for your Cisco environment.
• Q: What does “24x7x4” mean in practical terms? A: 24x7x4 indicates around-the-clock availability of support, seven days a week, with a four-hour hardware replacement or dispatch commitment for eligible devices, helping minimize downtime during critical incidents.
• Q: Can this service cover multiple Cisco product families? A: Yes. Cisco Solution Support Extended Service is designed to span multiple Cisco solution areas, including routing and switching, collaboration, security, data center, and wireless, as long as those components are included in the contracted scope.
• Q: How do I enroll or renew? A: Enrollment or renewal is typically completed through your Cisco account team or authorized partner. You’ll need to provide device details, confirm the contract term (3 years), and ensure that all covered components are documented for proper entitlement and escalation.
• Q: What advantages does this service offer beyond standard support? A: Beyond baseline technical support, the Extended Service delivers proactive parts replacement, predictable budgeting, access to Cisco engineering resources, and lifecycle-aligned updates, all designed to improve uptime, reliability, and total cost of ownership for your Cisco infrastructure.