Cisco Solution Support - Extended Service (3 Year) for Cisco Catalyst C8200

This Cisco Solution Support - Extended Service offers enterprise-grade coverage for the Cisco Catalyst C8200 series with a focused, three-year plan that combines reliable hardware support, expert technical assistance, and predictable budgeting. Designed for mission-critical networks, this service delivers eight hours a day, five days a week of direct phone access to Cisco-certified engineers, paired with Next Business Day (NBD) hardware exchange to minimize downtime and keep your network up and running. It’s a proactive, end-to-end support solution that protects your investment in Cisco Catalyst C8200 switches, providing peace of mind so your IT team can focus on core initiatives rather than vendor logistics. The extended service aligns with modern IT service expectations—clear service levels, fast escalation paths, and straightforward procurement—ensuring your network remains secure, compliant, and resilient under load. Whether you operate data centers, campus networks, or distributed branch environments, this 3-year plan is designed to scale with your growth while simplifying vendor support and maintenance.

• Comprehensive 3-year coverage with 8x5 phone support and Next Business Day hardware exchange, ensuring rapid access to Cisco experts and quick hardware recovery during incidents.
• Direct access to Cisco-certified engineers who provide guidance, diagnostics, and recommended configurations to optimize Catalyst C8200 performance and security.
• Hardware parts inclusion and streamlined exchange process to minimize downtime and keep critical network services online without prolonged outages.
• Tailored for Cisco Catalyst C8200 Series switches, guaranteeing compatibility, validated support, and alignment with Cisco’s best practices for high-throughput, secure networking.
• Predictable budgeting and simplified procurement with a contract-based service that clarifies response times, escalation procedures, and service-level commitments.

Technical Details of Cisco Solution Support - Extended Service - 3 Year - Service 8x5xnbd Cisco Catalyst C8200

• Service Level: Extended Service with 8x5 phone support and Next Business Day (NBD) hardware exchange
• Duration: 3 years from activation date
• Scope: Coverage for Cisco Catalyst C8200 Series hardware and related components as defined by the service contract
• Hardware Exchange: Eligible parts replaced via Next Business Day shipping to minimize downtime and maintain network availability
• Support Access: Direct access to Cisco technical experts through phone support during standard business hours
• Delivery Model: Contract-based service with clearly defined response times, escalation paths, and service-level commitments

How to install Cisco Solution Support

• Confirm eligibility and purchase details with your Cisco account manager or authorized partner to initiate the Extended Service contract.
• Activate the service through the Cisco Customer Experience portal or the partner portal, following the activation instructions provided by Cisco or your reseller.
• Register your Cisco Catalyst C8200 hardware serial numbers and model details to attach the devices to the service contract.
• Review and acknowledge the service terms, including coverage scope, response times, and exchange procedures to set expectations.
• Save all contract documents and contact information for quick reference during incidents and for renewals or amendments in the future.

Frequently asked questions

• What is Cisco Solution Support - Extended Service? It is a three-year service offering that provides business-hours phone access to Cisco engineers, plus hardware parts coverage and Next Business Day exchanges to reduce network downtime for Cisco Catalyst C8200 deployments.
• What does 8x5xnbd mean? It denotes 8 hours per day, 5 days per week of phone support with Next Business Day hardware exchange to quickly restore services after a hardware failure.
• Which devices are covered by this service? The coverage is designed for Cisco Catalyst C8200 Series switches and related components as defined in the service contract.
• When does the coverage start? Coverage begins on the activation date specified in the Extended Service contract and lasts for 3 years, subject to terms and conditions.
• Does the service include software updates? The service provides access to Cisco technical support and guidance, including advisories and release information as defined by the contract terms; software update rights may vary by product, license, and entitlement and should be confirmed in the service agreement.