Cisco Solution Support - Extended Service - Service

The Cisco Solution Support - Extended Service is specifically crafted to safeguard your investment in Cisco products while delivering exceptional value through enhanced reliability. Designed to keep your network both productive and efficient, this service provides rapid assistance and parts replacement solutions to minimize downtime.

• Comprehensive Coverage: Enjoy extensive 8 x 5 support, ensuring you receive professional assistance during standard business hours for all your Cisco product needs.
• Next Business Day Parts Replacement: Experience peace of mind knowing that any disruptions will be promptly addressed with our Next Business Day parts replacement service, minimizing potential downtime.
• Enhanced Reliability: Benefit from a parts replacement service designed to enhance the reliability of your Cisco solutions, empowering you to tackle unforeseen issues with confidence.
• Increased Productivity: By utilizing the Cisco Solution Support, you ensure maximum productivity within your organization, tailored specifically to meet your operational needs effectively.
• Investment Protection: Our service protects your investment by providing timely resources to manage unexpected complications, ultimately extending the life and performance of your Cisco equipment.

Technical Details of Cisco Solution Support - Extended Service

• Service Type: Extended Service
• Service Hours: 8 x 5 (Monday to Friday, during business hours)
• Response Time: Next Business Day parts replacement
• Coverage: Comprehensive parts protection
• Support: Access to Cisco experts for assistance

How to Install Cisco Solution Support - Extended Service

1. Purchase the Cisco Solution Support - Extended Service through your authorized Cisco reseller or the Cisco website.
2. After your purchase, you will receive a confirmation that includes your service contract number.
3. Register your Cisco products under this service contract by following the instructions provided in your confirmation email.
4. Ensure you have your product serial numbers and other relevant information on hand.
5. Once registered, you can start enjoying the benefits of the extended service, including 8 x 5 support and Next Business Day parts replacement.

Frequently Asked Questions

Q1: What is included in the Cisco Solution Support - Extended Service?

A1: The service includes 8 x 5 technical assistance, Next Business Day parts replacement, and access to Cisco's expert support team for any technical issues that may arise.

Q2: How do I get support under this service?

A2: You can access support by contacting Cisco's support hotline or through their online support portal using your service contract number.

Q3: Will I receive new parts or refurbished ones?

A3: Cisco provides Next Business Day replacement parts, which may be new or refurbished, but they meet the same stringent quality standards as new components.

Q4: Can I extend my service contract?

A4: Yes, you can extend your Cisco Solution Support service contract before it expires by contacting your Cisco reseller or Cisco's customer service.

Q5: Is the support available on weekends or holidays?

A5: The standard support hours for this service are Monday to Friday, 8 x 5, excluding holidays. For complete coverage, consider additional service options from Cisco.