Cisco Solution Support - Extended Service - Service

Cisco Solution Support - Extended Service is a cutting-edge support service tailored for businesses that require centralized expertise to enhance their technology solutions. This innovative service ensures comprehensive management and resolution of issues across Cisco and partner products, providing businesses with improved performance and reliability. With Cisco Solution Support, you can expect streamlined communication, faster resolutions, and predictable costs, allowing your organization to operate efficiently and without interruption.

• Centralized Support: Gain access to a dedicated team of solution experts who serve as your primary point of contact for all support needs.
• Faster Resolution: Experience swift problem resolution, with issues being resolved 43% faster than traditional product support.
• Predictable Costs: Maintain optimal system performance while enjoying a predictable total cost of ownership, allowing for effective budgeting.
• Comprehensive Phone Support: Benefit from immediate assistance through phone support, ensuring quick responses to any issues encountered.
• On-site Support Availability: For complex problems, on-site support is readily available, providing expert assistance directly at your location.

Technical Details of Cisco Solution Support

• Service Type: Extended Service
• Service Coverage: Cisco and eligible partner products
• Response Time: 4 Hour - Parts and Labour service response time
• Support Channels: Phone and on-site support
• Efficiency Improvement: Resolves issues 43% quicker compared to standard product support

How to Install

To utilize Cisco Solution Support, follow these steps:

1. Contact your Cisco sales representative or authorized partner to discuss the service and determine eligibility.
2. Once your eligibility is confirmed, complete the necessary documentation to activate your service.
3. Upon activation, your dedicated team of solution experts will reach out to establish communication channels for support.
4. Keep your contact information updated to ensure you receive timely assistance whenever you need it.

Frequently Asked Questions

• What products are eligible for Cisco Solution Support? Cisco Solution Support covers a wide range of Cisco and partner products. Check with your Cisco representative for specific eligibility details.
• How quickly can I expect a response from the support team? The service guarantees a 4-hour response time for parts and labor, ensuring that your issues are addressed without delay.
• Is on-site support available for all types of issues? On-site support is available for more complex issues that cannot be resolved remotely. Your solution expert will determine the need for on-site assistance based on the problem.
• Can I reach support outside of business hours? Support availability may vary. It is recommended to confirm the support hours with your solution expert to ensure you can reach them when needed.
• What should I do if I encounter a problem? Simply contact your dedicated solution expert via phone. They will take ownership of your case and guide you through the resolution process.